Solving brand, business and marketing challenges, for me, has always been about understanding and engaging customers. I believe people are what define brands; it’s the gut reaction people have to your products, services and engagement that defines your brand reputation. We’re long past telling them what to think. Today, customers no longer want to be marketed to, they want to participate. That’s what I do -- find ways to allow people to passionately participate with your brands, products and services throughout the connected world. I’m a creative storyteller, a creative thinker, a digital technologist, a digital evangelist (for over 25 years) and a strategic advisor to my C-level clients. I lead high-performing teams in reimagining your business for the connected world, helping you to change the relationship between customer value and your bottom line. Specialties: B2B/B2B2C/D2C Customer Experiences, Digital Strategy, Ecommerce, Business Transformation through Digital, and Digital Marketing; Customer Experience Design; New Business Development; Trusted Advisor to Clients; Account Management; Mobile Product Development; Digital Technologies; Customer Insights; Digital Analytics; Email Marketing; Direct Marketing; Practice Development; Building and Leading High Performance Teams; Creative Problem Solving; Creative DirectionIndustries: Industrial, Auto, Consumer Goods & Services, Financial Services, Healthcare, Hospitality, Life Sciences