Mark Castaneda

Mark Castaneda Email and Phone Number

Senior Product Support Specialist @ Blue Water Financial Technologies LLC
minneapolis, minnesota, united states
Mark Castaneda's Location
Chandler, Arizona, United States, United States
Mark Castaneda's Contact Details

Mark Castaneda work email

Mark Castaneda personal email

n/a
About Mark Castaneda

Mark Castaneda is a Senior Product Support Specialist at Blue Water Financial Technologies LLC. He possess expertise in hdi technical support professional, customer satisfaction, salesforce.com, customer service, technical support and 1 more skills.

Mark Castaneda's Current Company Details
Blue Water Financial Technologies LLC

Blue Water Financial Technologies Llc

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Senior Product Support Specialist
minneapolis, minnesota, united states
Website:
bluewater-fintech.com
Employees:
10
Mark Castaneda Work Experience Details
  • Blue Water Financial Technologies Llc
    Product Specialist
    Blue Water Financial Technologies Llc Feb 2022 - Present
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  • Ticketmaster
    Product Support Specialist
    Ticketmaster Jan 2016 - Aug 2020
    Scottsdale, Arizona
    Work with and collaborate with teams, supporting 30+ Ticketmaster software applications, including: Archtics, AccessManager, AccountManager, eEntry, Event Management Tool, Host, Kiosk, PCI, Permissioning, TMMessenger, TMONE, WPS, etc.Supporting a variety of issues from clients (i.e. venues/concert halls) & internal TM staff.Work within a Help Desk environment engaging daily with a virtual team of approx. 40 people.Handle inbound and outbound calls averaging 15-20 calls per day.Log all support time in Salesforce (case tracking system) averaging 25+ hours per week minimum.Working closely with many Ticketmaster departments across the company to resolve issues and enhance overall client experience.Contribute to Salesforce Knowledge Base in order to facilitate customer self-service.Participate and Lead in bi-annual training and development to maintain awareness of new and emerging technologies.
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  • Verizon Wireless
    Customer Service Specialist
    Verizon Wireless Feb 2008 - Jan 2016
    Chandler, Arizona
    Roles: Tech Support Coordinator 2009 Customer Advocate 2011 Customer Relations Specialist and Employee Support 2012 Responsibilities: Multitask in a fast paced environment by handling high risk callsMeet company goals and call quotas Provide excellent customer service and consistently meet Verizon Wireless StandardsUse strong communication skills to create a WIN-WIN-WIN scenario Assist team members with support while on calls and support on escalations Use outside the box thinking to troubleshoot and resolve customer concerns Communicate other tools for customer to educate themselves on device, plan and
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Mark Castaneda Skills

Hdi Technical Support Professional Customer Satisfaction Salesforce.com Customer Service Technical Support Hdi

Mark Castaneda Education Details

  • Tempe High School
    Tempe High School

Frequently Asked Questions about Mark Castaneda

What company does Mark Castaneda work for?

Mark Castaneda works for Blue Water Financial Technologies Llc

What is Mark Castaneda's role at the current company?

Mark Castaneda's current role is Senior Product Support Specialist.

What is Mark Castaneda's email address?

Mark Castaneda's email address is ma****@****ter.com

What schools did Mark Castaneda attend?

Mark Castaneda attended Tempe High School.

What skills is Mark Castaneda known for?

Mark Castaneda has skills like Hdi Technical Support Professional, Customer Satisfaction, Salesforce.com, Customer Service, Technical Support, Hdi.

Who are Mark Castaneda's colleagues?

Mark Castaneda's colleagues are Vruddhi Kapre, Travis La Mar, Chase Choi, Peter Kupchick, Vruddhi Kapre, James Ballard, Xiaoxi Li.

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