Mark Chiswell Email & Phone Number

London, GB

London, England, United Kingdom

As Darwin Services Leader for the UK & Europe, I am responsible for a Global Professional Services team, delivering market-leading software across the region. This includes creating and launching new propositions, defining target operating models, and driving revenue and NOI growth.

London

London, United Kingdom

London, United Kingdom

• Accountable for delivering medium size client engagements; involving managing the end-to-end project delivery from initial client interaction, scoping and requirements gathering, through to producing specifications.
• Leading a Research and Fact Find consultancy phase at the Project Initiation and Design stage, whereby the AS-IS is uncovered and analysed; options for a TO-BE are discussed and developed in to a realisation plan via.
• Establishing a partnership with clients to ensure a collaborative effort in instilling good processes and best practice in to their organisation, which complies with FSA regulations
• Constantly evaluating the evolving technological developments and industry standards (including legislation changes) against clients’ needs.
• Working closely with FSA qualified SME’s and as well as maintaining a good level of understanding and working knowledge of the Reward and Benefits sector of Financial Services industryProject Management:
• Managing scope, budget / financials, communications, monitoring and reporting against targets and customer satisfaction

London

• Fact Finding - Led meetings and gathered information to document new client packages.
• Client Engagement - Conducted surveys / focus groups to identify employee opinion and preferences.
• Feasibility Studies - Analysed the risks and opportunities involved in changing client’s benefits.
• Scheme Design - Advised clients on the structure and technicalities of each benefit or initiative.
• Benefit Broking - Sourced the best providers for each benefit and supported their set-up.
• Dashboards - Created detailed analysis of the success of the project and client’s benefit strategy.

• Improve and streamline the internal processes of Rama Group, including information management, knowledge sharing, marketing, sourcing, purchasing, supply-chain management and internal audits.
• Completed an internal audit for the first half of 2009 for the JanSport & Eastpak bag production.
• Designed, created and implemented a purchasing & consumption system for the start-up of JanSport & Eastpak bag manufacturing.
• Reduced production lead-times by improving the efficiency of material ordering and tracking.
• Created cross-departmental synergy by consolidating bag information flow into one system.
• Personally recruited to work on Lewré/Rama Shoe joint venture by Lewré CEO. Team tasked with executing complete business plan (concept to launch) for new lifestyle brand “LéV”.

• Reorganize the company's information assets. This includes but is not limited to:
• Designed, created and implemented a Supplier Database containing supplier, products and trends information using File Maker Pro. Now the sole tool used in the purchasing department for recording information and.
• Designed a central warehousing program to improve Customer Supply Chain by assessing information flow and storage techniques. Goal to give multiple departments access to warehouse stock.
• Evaluated cost effectiveness of building Innovation’s own warehouse and found appropriate land.
• Designed the warehouse layout and racking system using CAD.
• Improved efficiency of six existing warehouses through the reorganisation of stock.

• Summer internship, where I personally:
• Designed, created, and implemented an efficient mould ordering and billing system.
• Organised meetings between both companies involved to gain consensus and acceptance.
• Developed, documented, and supervised a training course explaining the new system.