Mark C. Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

The Cloud & Infrastructure Platform Manager is responsible for leading IT professionals in the support,administration and maintenance of Stanwell’s critical Public Cloud environment, Data Centres,Infrastructure Hardware, Network, Compute, Storage and Virtualisation environment in addition to ServerOperating Systems. The Platform Manager leads, supports, and coaches team members to successfullymaintain platform availability and health, meet team and functional objectives and proactively contributeto the overall improvement of Stanwell’s ICT division.Outcomes:Ensured Operations are run smoothly and maintained to the required standards of compliance by upholding service delivery principles like ITIL, to create stable and scalable systems. Ensured Assets are used in an optimized way through the cycle of assessment Ensured the teams projects are managed to deliver the required outcomes within the required budgets and in the time frame dictated by the project sponsor.

Wellington, New Zealand

Summary of outcomes:● Proactively engaged in the strategic management of 8 engineers and the Commission's IT systems, websites, and infrastructure.● Instrumental in driving the successful execution of infrastructure-focused projects, with a notable achievement of playing a pivotal role in helping deliver the 2023 election for the Electoral Commission of New Zealand. Adept at managing budgets aligned with IT priorities while fostering and maintaining strong business relationships.● Orchestrated the operational management of the Commission's IT systems, websites, and infrastructure, ensuring seamless functionality and optimal performance.● Played a pivotal role in executing the infrastructure components of multifaceted projects, contributing to the overall success of project milestones.● Fostered close collaboration with development teams and systems administrators, overseeing the efficient implementation of enhancements and upgrades.● Developed comprehensive budgets aligned with the organization's IT-wide work program and priorities, ensuring affordability and efficient allocation of resources. Identified, communicated, and managed budgetary requirements, demonstrating a keen eye for financial stewardship.● Cultivated and nurtured business relationships, consistently ensuring alignment between IT services and stakeholder needs.Major projects:● New Zealand General Elections 2023, Managed the IT Support team for the election staff expansion from 200 users to 20,000 users during the general 2023 election.

Wellington, Wellington Region, New Zealand

As the Manager ICT, I am responsible for managing the College’s information and communications technology function and ensuring stable and reliable ICT solutions and infrastructure are maintained within a secure environment.I am responsible for ensuring effective and user-friendly ICT services are provided to staff, members, andother stakeholders. As well as overseeing business as usual operations. Also I am responsible for the implementation of the ICT business plan and a key contributor to the College’s ICT strategic direction.I Manage a small team of 4 engineers and 2 contractors using DEVOPS principles for our small but very complex environment, consisting of mostly Cloud based applications running in Microsoft Azure, with a small on-premises footprint, we do our own in house development for the majority of our systems.My role is that of Vendor manager and architect, coach, and mentor, using my vast IT experience to help the college DevOps team to consolidate the IT processes and improve the way they work,.Major projects:• Improved security by implementing Windows LAPS Local admin password service on all devices • Migrations from Freshdesk to Freshservice and User self service portal.• MS Teams Room touch screens. • Phone system migrations from PABX to MS Teams calling.• Members Website Split into internal and external.• Completion of the Sharepoint implementation and decommission of Objective

Wellington & Wairarapa, New Zealand

I manage a team of 14 highly skilled operations ICT engineers, across several government departments, my duties include, creating and develop performance reports, defining scopes of work, Impact analysis and change sign off within the ITIL framework.I consult with clients for project briefing, consultation, implementation, and closeout reviews.I manage customer requirements to ensure maximum satisfaction, and to maintain quality and supervise activities between departmental resources and facilitate smooth workflow for peak service delivery.I evaluate project data for accuracy and take the lead in setting project targets and priorities, resolve disputes between team members and management and assist in addressing issues amongst team members to avoid unacceptable behaviors and provide training and mentorship to team members to make them better at doing the job.I am up to date with current field practices to enhance service standards and delivery and review customer technical demands and instructions and assist internal team and customers to identify the best ICT solutions, and the most efficient methods of maintaining and using systems across Microsoft, VMware, and Citrix Products, amongst others.My Chapters Mission:Provide excellent service to customers by supporting their on-premise, or Cloud based Digital Workplace infrastructure, to supported Customers.Objective:Support for Microsoft Operating Systems, for all Installed features.Proactive Monitoring and problem resolution for customer systems and services.Streamline repeatable tasks making use of automation and Orchestration of BAU tasks, e.g., Microsoft Patching, Server provisioning, etc.Work with other tribes and teams, like Security and Professional Services, to deliver Microsoft infrastructure to support our customers products/services.

Wellington & Wairarapa, New Zealand

Key Responsibilities and Achievements: Manage large environment with VMWare of 50 hosts and over 300 serversConceptual design , testing implementation and support for VMware SRM for Disaster recovery Manage Windows 2012 servers Disaster recovery design and implementation for a number of organisationsCreation of Sharepoint services workflows for automationAutomation with Microsoft OrchestratorScripting for automationMajor accomplishments:• Appointed as Lead Technical Engineer for Disaster Recovery Test• VMware SME• Automation of Reports and account provisioning • Designed and implemented SharePoint Workflows • Created many standard operating procedures

Wellington & Wairarapa, New Zealand

I supported the New Zealand Transport Association account doing server system support for the wholeenvironment,"Mark is a very dedicated and dynamic individual, with great time management and a strong work ethic. He will often deliver on projects well ahead of deadline and has a very extensive ITC skill set, due to the number of different organisations he has worked for. He leverages this for driving innovations within companies he works with. He excels at troubleshooting and has exceptional communication skills."Key accomplishments: • Implemented processes for Reporting and monitoring.• Team leader for the Wellington Team.• Strategic planning for patching and change management.• Scripting and automation.• Created many standard operating procedures.Support profile-Windows Server-Vmware-SCOM-SCCM-Azure

Gauteng, South Africa

Wesbank is the largest mobile asset and vehicle financing Banking institution in South Africa with over 5200 employees, over 660 servers, with a very high requirement for security, scalability, and redundancy.Major accomplishments:• MS SQL migration and consolidation to 2008 r2 - 120 instances to a single redundant cluster• Initial planning and install of VMWARE ESXi 4.0 and upgrade to 5.0 to 5.1 to 5.5 • Veeam implementation for VMware backup• GhettoVCB and magic backup implementation• Windows SharePoint Services 2010 redesign and rebuild• Dynatrace implementation • Disaster recovery planning AwardI was in the role of a Senior System administrator. I was the lead technical resource within my team and often I stood in for management as, We had over 660 servers and a very high requirement for security, scalability and redundancy, provided via our private VMware cloud which I designed and administered

Gauteng, South Africa

Altech Netstar is a Leader in fleet management, vehicle tracking and vehicle recovery. The company has over 450 employees' and a very intensive IT requirement, as they are open 24 Hours a day, and lives depend on the system to be functional.My role was as a Senior System administrator, and lead technical resource within my team.Major accomplishments:• MS SQL migration and consolidation to 2008 r2• Initial Design, planning and install of VMWARE ESXi 3.5 and upgrade to 4.0 • Backup Exec 12D implementation • Windows SharePoint Services 3.0 design and build• Design, Build and Maintain, ManageEngine.com “Service Desk” application for full ITIL integration• Design, Build and Maintain MS Exchange 5.5 - MS Exchange 2007 migration • A number of Active Directory migrations after Altech bought back branch franchises

Johannesburg Metropolitan Area

Work as a contractor To Barlow World Equipment company, a major Provider of Caterpillar mining equipment in Africa. Major accomplishments:• Reviewed and rebuilt the Active directory structure and permissions • Rebuilt the Microsoft SCOM Environment• Integrated and migrated the active directory in Angola and Zambia into the head office in Johannesburg • Designed and implemented DFS for all files servers

Gauteng, South Africa

Worked as part of the team supporting remote users, Supporting Citrix for users in London, UK for Pruhealth and Destiny health in Chicago, USA. Worked on the Active Directory migration project, building group policies and migrating users from WinNT4 to windows 2000 and active directory. Designed and built the VMware farm. Major accomplishments:• Active directory migration of 4200 users• Citrix Xen server Farm design and build• Group policy project, design and build • Exchange migration from 5.5 to 2003• server administration on SQL 2000, • Setup windows Clustering and implemented DFS • Planned and completed the VMware implementation into the development environment.

National Diploma Moti, Management Of Technology And Innovation

Activities and Societies: Site visit at Bell engineeringFields of study: Change-management Financial analysis and control (including.

Lieutenant - Commisioned Officer, Defensive Tactics,Offensive Tactics .Platoon Weapons, R11,R9,R3. Formative Officer Training , Staff, R11 R9 R3

Matric, Matric, High School Exemption With University Entry

Activities and Societies: Water polo Paintball

Mcp, Server And Network Administration

MCSE NT4, MCSE 2000

Vmware 5.0 ,5.1, 5.5

4.5-5.0-5.1-5.5 esx implementation and configuration