Mark Coletta Email & Phone Number

Faro, Portugal

Working for one-of the largest UK tour operators, this role has given me an excellent opportunity to develop my Portuguese language skills and learn about the intricacies of working in Portugal. In addition, it has given me highly valuable experience and new skills. My duties include: Visiting hotel properties and meeting with customers and responding to their wide-ranging queries. Dealing with unforeseen 'non-client' problems (flight delays, transport strikes, adverse weather). Establishing relationships with hoteliers, apartment owners, agents and travel companies. Checking hotel standards and safety procedures inc. risk assessments and safety checks. Keeping basic accounts and records and writing reports. Assisting in the support and training of new staff.

Southend-On-Sea, England, United Kingdom

Greeting and interacting with customers. Overseeing the equipment and POS/betting terminals. Dealing with customers in a socially responsible way. Being alert to any potential fraud, underage gambling or other illegal activity.Controlling costs and meeting profit targets. Marketing the shop to potential customers and coming up with special promotional ideas. Handling customer complaints. Anticipating and dealing with any disputes or safety issues. Organising work and holiday rotas. Ensuring the shop is secure and meets industry regulations.

London, England, United Kingdom

Telesales agent, working for various publishing houses selling magazine titles. Taking both inbound and outbound calls. A high level of customer service and communication skills.Sales targets.

London, England, United Kingdom

Telesales agent, working for a UK telecoms provider selling broadband and TV packages. Taking both inbound and outbound calls. A high level of customer service and communication skills.Sales targets.

London, England, United Kingdom

Responding to fulfil service requests and ensuring that the set SLAs are met. Planning and setting my own agenda for the day. Dealing with additional same-day response queries. On-site repair of faulty computer hardware, software, and POS equipment. On occasion I would assume the role of stand-in controller which included advanced responsibilities: Dealing with queries from the head office and allocating the work to the technicians, ensuring it was distributed fairly and could realistically be completed on time. Allocating same-day service requests to the technicians to ensure that those SLAs are met. Database management, ensuring that details of each job were accurately recorded. Writing daily and weekly reports to the regional manager.

London, England, United Kingdom

Working for the education department of Hackney Council. Entering information into a database application Expanded my technical knowledge and organisational skill. Developing awareness of data protection and other laws.

As part of my NVQ I worked on placement at the same employer, providing general administrative and receptionist support. This included performing daily office functions, managing filing systems, maintaining and ordering office supplies, coordinating incoming and outgoing mail, and providing positive and enthusiastic customer service to clients both on the telephone and in person. This also involved working with a wide range of Microsoft Office applications.

Bsc (Hons), Internet Software Development

Education record

English, Mathematics, Computing, French, Geography, Administration, Drama

Hnd, Multimedia Computing Web Development

Nvq Level 2, Business Administration

Business Administration

Hnc, Multimedia Web Development