A resourceful, experienced and mature, customer focused individual with over 20 years working in the services industry. Working for one of the largest global tour operators and Europe’s leading airline for 19 years as a Cabin Manager thrives in a highly pressured working environment and demonstrates meticulous attention to detail with relentless focus on results. An excellent team player offering a positive, self-motivated and enthusiastic approach to ensure personal goals and business objectives are achieved in all tasks undertaken to the highest standard. With twenty years’ experience in customer-focused roles is able to build and maintain excellent relationships at all levels with both internal and external colleagues and customers.