Mark Collins Email & Phone Number

East Molesey, Gb

London, England, United Kingdom

James Deighton & Co Ltd offers multi-service logistics in the Fine Art Sector. A focus on bespoke carriage, storage and management of works of art and antiques for London galleries, museums, antique dealers and auction houses.As art technician, project manager and professional driver, I am involved in all aspects of collection, delivery and management of fine art and antiques throughout London and the Home Counties from a base in West London. Project Management of packaging and crating of paintings for art exhibitions abroad. Working closely with fine art exhibitors and shipping companies, to ensure successful packaging, listing, shipping and delivery of artworks.Daily client contact with London galleries, museums, furniture restorers, antique and fine art dealers.Management of digital paperwork for carriage activities and validation of data for inbound/outbound delivery movements.Inventory, logisitics and photography of paintings and antiques.Working within a small bespoke team of highly skilled professionals to deliver above and beyond customer service to clients.

London, England, United Kingdom

Service Assurance. 6 years of senior service management across the BBC Online’s products for iPlayer, Sounds, News, Sport, Media Services. This covers ITIL lifecycle stages including service operations, incident management, service design, problem and change management, and Continual Service Improvement (CSI).Major Incident Management. Acting as Escalation point / Duty Service Manager for P1 to Major Incidents, including chairing of war rooms, issuing of senor level comms, escalation to bronze / silver incident level (if required) and the execution of Post Incident PIR processes.Tier 1 Live Event Management. Formulation and delivery of online support for several Music, Sport and News events including R1 Big Weekend, 6 Music Festival, Glastonbury, Proms, Queens Jubilee, Winter Olympics, US Election, and EU Referendum. Extensive stakeholder management and the production of accurate support documentation, followed by daily management of each event.Product Launches. Working with online teams to support various launches of products to the BBC live environment. For example, the move from iPlayer Radio to BBC Sounds in 2018, and the onward development of Sounds products such as Sounds on TV. Third Party Vendors. Chairing of MSRs with BBC third-party Content Delivery Network (CDN) service providers: Akamai, Limelight, AWS and Fastly. Ensuring that SLA performance metrics and contractual obligations are met. Business Continuity. Coordination of Category 1 OBIT Rehearsals to cover BBC Online response to the death of a member of the Royal Family. Scheduling of CDN failover testing, providing support to Information Security when managing Security Incidents such as DDOS attacks.Operational Governance. Provide BAU online support to Weekly Service Reviews, Change Advisory Board (CAB), iPlayer & Sounds Problem and Ops Reviews. Use of Jira / Confluence / Remedy / Slack / Teams on a regular basis.

London, United Kingdom

Embedded Service Manager with BBC News Online to support Editorial and Product teams in BBC Broadcasting House. Worked closely with News & Radio Digital Production Groups to develop and deliver support models for new news online services and products to the BBC audience.Management of Major Incidents in live service, ensuring appropriate actions were taken to restore audience facing services for bbc.co.uk + News, Weather, Sport, and World Service sites.Event management for BBC Tier 1 News events including EU Referendum 2016, US Election 2016, UK General Election 2015, Scotland Decides Referendum 2014.

London, United Kingdom

Contract negotiation and supplier management of the BBC's Technology Framework Contract (TFC) between BBC and principal third party IT provider Atos (previously Siemens).Management of multiple “Call Off" projects between BBC customers (BBC Worldwide, UKTV, BBC Technology) and ATOS, with contract values ranging from £50k to £2m.Commercial Lead on TV Centre Closure Programme (Value £29m).Management of BBC/Atos Commercial Change and Risk Registers.

London, United Kingdom

Service Delivery Manager of BBC | Red Bee Media (RBM) Metadata Service (value £3m).Implementation of BBC's Commodity Savings Policies to save £2m across the BBC through more efficient management of desktop technology (hardware and software).Provision of IT Service Management advice to internal BBC customers - News, Sport, Future Media, North (Salford).Customer interface between BBC IT Coordinators (ITCs) and third party IT providers Siemens and Red Bee Media.

London, United Kingdom

Business and Project Manager with BBC HR and BBC Training & Development. Management of Divisional Business Continuity, Fair Trading, and Health & Safety policies.Principal IT Coordinator managing Desktop/Laptop deployments and software procurement for 1000 users.

London, United Kingdom

Delivery of communications strategy on BBC's Minerva Project, which upgraded BBC IT estate of 25,000 users from Windows 95/98 to Windows XP Desktop system.Coordination of communications and training material into BBC Divisions, including TV, Entertainment, Factual & Learning, and Operations.Design and delivery of educational roadshows to BBC users across BBC Nations & Regions, including Aberdeen, Glasgow, Manchester, Bristol, Leeds, and Plymouth.

London, United Kingdom

Provided Executive Search & Selection (ESS) consultancy services for PwC's public and private sector customers including HM Home Office, House of Lords, Transport of London, LB Ealing, Surrey County Council, Diageo and Fenwicks.Campaign management - including client briefings, creation of recruitment adverts and briefing packs, candidate interviews, psychometric assessments, and presentation of shortlist candidates.Design and management of senior executive assessment centres using SHL/OPP psychometric tools.

London, United Kingdom

Advised PwC Partners on recruitment of graduate accountants, tax specialists and IT consultants.Assessed new PwC joiners using psychometric testing - SHL OPQ, Myers Briggs MBTI, OPP Instruments.

Fukuoka, Japan

Two years teaching at six Junior High Schools (11-14 year olds) in Kita-Kyushu, Southern Japan (Kyushu)Lesson design and delivery of English reading and writing modules, in accordance with Japanese Education Authority curriculum.

Greater New York City Area

Business Intern on "Mountbatten Internship Programme"Executive assistance to VP, Corporate Communications and VP, Corporate EventsDrafting of Bank press releases, writing of articles for Barclays internal newspaper, management of contributions to United Negro College Charity Fund.

Psychology, Occupational, Economic, Social, Child Development, 2:1

A Levels, Business Studies (A) Geography (B) Maths (C)

Activities and Societies: Squash, Rugby, Tennis