Mark Collins Email & Phone Number

London, England, United Kingdom

Responsible for leading and transforming the Network field engineering team within BT Group that is responsible for building, maintaining, repairing BT's core fixed and radio network

London, England, United Kingdom

Working with the main board, I am a member of the Audit and Risk committee and Renumeration committee responsible for shaping the strategy and overseeing the performance of this regulated social housing provider with circa 1,500 units.

London, United Kingdom

Led transformation for Openreach’s service delivery division accountable for leading a multi-year service & supply chain transformation programme, valued at over £100m, which uses advanced data analytics to improve service performance, reduce customer failure, and transform the current cost base. I managed 50 Openreach staff (and up to 50 consulting.

London, United Kingdom

Responsible for a workforce of 1,500 multi-disciplined field-based engineers (£50m business unit) delivering telephony services to 2 million residential customers and small businesses in the Southeast of England. Working closely with the major customers, two trade unions, and suppliers, I improved business performance while delivering a 25% improvement in.

London, United Kingdom

Responsible for delivering an industry wide service enhancement roadmap with senior customers, the Openreach Board, and the telecoms regulator delivering process and product improvements enabling the introduction of value-add services. In this role, I delivered a £30m digital transformation program which created online capabilities for customers while.

London, United Kingdom

Led a national team of 5,000 desk and field-based engineers plus 3rd party partners in delivering £100m of capital programmes to maintain and enhance the UK’s telecoms core network. I developed the operating model for this newly formed infrastructure services unit and built a national organisation responsible for planning, allocation, & field engineering.

London, United Kingdom

Managed the IT industrialisation of Openreach’s telecoms trading platform, Equivalence Management Platform (EMP), which supports over 1,000,000 transactions per day. I led a team of 100 onshore and offshore service professionals in successfully delivering OFCOM’s regulated IT services to 400 business customers through implementation of an ITIL service.

London, United Kingdom

Accountable for the provision of IT services to BT Lines of business. I led a team of 250 service, incident, problem, and change managers (£11m Cost Centre) responsible for managing system and infrastructure services across BT. I negotiated service level agreements, managed service provision from both the UK and India and transformed the cost base of this.

United Kingdom

• Progressed from business analyst to program director implementing business transformation in the US, the UK, Ireland, and France working in several industry sectors including Retail, Consumer Goods, and.
• Delivering the sales and logistics capability within a global SAP implementation for Glaxo Smith Kline pharmaceutical company. I managed an international team of employees from various Glaxo affiliates (i.e., USA.
• Delivering a logistics capability for Diageo, a premium drinks company, through implementing a global supply chain solution based on a software solution, SAP. I led this £3m project from bid stage through successful.
• Leading a £1.5m work stream within Sainsbury’s multi-year, stores transformation programme implementing process and product display improvements for their national chain of stores