Rob Baldwin Email & Phone Number

Working as a SME implementing & integrating complex, multi technology products/services with bespoke project/work package requirements using Openstack, Contrail SDN, Kubernetes, CEPH & Ubuntu.Design & implementation of Network Cloud platform which underpins critical business functions for BT.Driving through automation within a DevOps environment, providing excellent stakeholder management skills & complex problem solving along with excellent communication skills.

Ipswich, United Kingdom

I provide leadership & support to my team of Nineteen highly skilled Unix Technicians.I Coach, inspire & challenge the team around key deliverables using standard techniques.I continuously drive & improve how the team delivers for its customer, using CI tools & techniques.I am responsible for providing effective support of Solaris, Linux & Haas serversI provide leadership in the delivery of the services offered by the team & drive service productivity to achieve targets.I lead the engagement of the team in the Problem Management process to participate in complex problem diagnosis, help mitigate any identified risks within the infrastructure & actively contribute to RCA recommendations. Provide Line Manager early sight visibility of issues & concerns that could impact the Systems Engineering objectives & effectively manage all escalations.Lead the Performance of the team by recording, tracking and socializing the data of the team at team meetings as required.Lead on transformational opportunities to help meet Systems Engineering objectives & influence the business to adopt recommendations.Champion CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.Provide clear expectation of what’s expected, supporting individuals where needed and allowing talent to grow.I take ownership of issues & direct the teams resources to manage our SLA's.

I was a Technical Delivery Lead for HPUX & inspired a team on performing all the roles & responsibilities needed to keep service available to the customer at all times.I chaired weekly conference calls with all the resources that work on HPUX servers (including shift teams) to discuss any technical issues / resourcing & workloads & maintain the highest levels of design, build and support service to its internal & external customers.I manage Service Improvement Plans & drive for continuous improvement in all areas of the HPUX estate & provide regular updates & feedback to senior managers with the results.I have to tackle difficult decisions quickly when dealing with escalations on HPUX incidents.It is necessary for driving simple, compelling plans that I check implementation notes for the change teams & critical complex changes within the HPUX team.I need to make sure that all these changes are fit for purpose & there are no unscheduled outages or impact to service.I manage issues & risks which enables me to highlight any areas for continuous improvement, so this can be driven in a controlled scheduled way to protect service & minimise any outages to the customer.I provide system software support, advice & consultancy to all other support units, project managers, design & build teams. This includes the build of new systems, third line problem resolution, and installing & maintaining system software to the latest version & patch level. The role requires liaison with hardware & software vendors to review system software related issues, to identify problem areas & discuss service enhancement initiatives.The responsibilities include monitoring system performance & performing system-tuning tasks. It also includes improving the cost effectiveness of computing & assisting with the evaluation of new hardware, software & data-communications products. I provide Unix computing support on HP, Compaq, Sun/ Oracle and EMC architecture.

As an Operations Support Analyst I was responsible for the daily operational support of Unix open systems. My responsibilities included; provision of first line support to ISE operations ensuring that service to the customer meets service level targets; assistance in the implementation of projects and customer requirements; co-ordination of service changes; service failure management; management of hardware and configured peripherals; input to backup, restore and fallback of UNIX systems and administration of the security of UNIX systems. I was also a member of a team that administers a number of systems running either HPUX on Hewlett Packard hardware, Digital Unix on DEC hardware or SOLARIS on SUN hardware, I was on call out of hours for any operational problems and I was also able to remotely support the systems from home.This role also entailed close liaison with other support groups.

Education record

Activities and Societies: City & Guilds Coding and programming in Basic - PASS City & Guilds Computers and Computing - PASS City & Guilds.

Education record