Mark Conaghan Email & Phone Number

Dublin

The Rewards and Loyalty Agency

Dublin

Worked with multiple SME’s in UK market. Made POC for them for both inbound and outbound calls.Achieved client growth: promoting site features such as Daily Deals.Worked with sellers to find top branded items to feature on eBay homepage.Negotiated suitable pricing structure for featured items.Negotiated contractual terms and conditions with clients.Made sure clients adhered to site rules and best practice.Regularly checked for content issues.High volume inbound &… Show more Worked with multiple SME’s in UK market. Made POC for them for both inbound and outbound calls.Achieved client growth: promoting site features such as Daily Deals.Worked with sellers to find top branded items to feature on eBay homepage.Negotiated suitable pricing structure for featured items.Negotiated contractual terms and conditions with clients.Made sure clients adhered to site rules and best practice.Regularly checked for content issues.High volume inbound & outbound phone and e mail communications – 20 – 25 calls per day / detailed e mail sent after each call.Created information sheets for other departments outlining what is needed to qualify for the Daily Deals service and its terms and conditions.Trained various Key Account Managers on what the Daily Deals Service entails and how to work with their own clients to qualify for the Daily Deals Service.Logging information accurately in CRM tools.Proactively calling clients not reached first time.Responsibility to produce end of day productivity report for team.Responsibility to produce weekly Deals Report containing various selling stats and issue to various key stakeholders in the organisation.Influenced key decision makers to overtun business decisions resulting in benefits for both company and client.Consistently adapting to changing work environment with changing site features / software – communicating this to clients effectively.Instigating various campaigns across the eBay Business spectrum. Working with other departments to achieve goals - Key Account Managers, Enterprise Account Managers, Policy Team, Tech Team.Regularly achieve high stats across calls made, contracts sent and deals confirmed.Strong relationship builder – asked for and complemented on by sellers / first name basis interactions.Inquisitive about how to understand client more successfully when reviewing accounts.Major inhouse project: Co – ordinated & implemented new work / life balance measures. Show less

Dublin

Successfully grew & developed new Business Sellers into PowerSellers.Responsible for developing, supporting / managing new / current Business Sellers and promoting website features.Daily phone and e mail communications.Logging information accurately via eBay tools and software.Instigating various campaigns across the eBay Business spectrum. Offering key support to other departments.

Chicago

Engage with customers in a sales capacity and promoting business.Meeting sales targets daily / weekly individually and as a team.Motivation and communicating information on facilities & features.Responsibility for cash registers, cashing out at the beginning / end of the day.

Chicago

Engage with customers in a sales capacity and promoting business.Meeting sales targets daily / weekly individually and as a team.Motivation and communicating information on facilities & features.Responsibility for cash registers, cashing out at the beginning / end of the day.

Dublin

Maintain corporate accounts, meeting needs / communicating with clients.Authorisation and responsibility to use computer systems

Dublin

Administrative duties: filing, stocktaking, ordering equipment, dealing with visitors. Responsibility to orientate new employees. Organising meetings. Creation and maintenance of promotional material for clients.

Mbs In Marketing, Marketing, 2Nd Class Honours

Activities and Societies: Class Rep 2nd Year Various Clubs and Societies

Bachelor Of Business Studies, Marketing

Activities and Societies: Helped to fundraise and organise events for various societies. Class Rep in 2nd Year