Mark Conaghan Email & Phone Number

Vancouver, British Columbia, Canada

Leixlip, County Kildare, Ireland

• Prevented system down-time (~$400k equivalent) by leading multi-team technical investigations, performing root cause analysis and implementing hardware and software solutions at the customer site.
• Increased company revenue (~$145k in cost-saving) by using up-to-date knowledge of Nikon’s products and key customer needs to identify and recommend cost-saving, preventative maintenance opportunities to customers.
• Ensured customer satisfaction by providing comprehensive post-sale… Show more
• Ensured customer satisfaction by providing comprehensive post-sale technical support, offering high-quality product consulting and delivering concise reports in a high-volume semiconductor manufacturing environment.
• Improved customer site performance by partnering with on-site engineers to understand and develop sustainable solutions for process issues and pain points, reinforcing Nikon products as pathways to success.
• Enabled effective, long-term system support by gathering and improving solution documentation, communicating customer feedback to internal engineering teams and providing technical product customer training. Show less

Dublin, County Dublin, Ireland

• Supported the production and delivery of over 70 pharmaceutical product batches (~$440M equivalent) through analytical process support and communication of insights to stakeholders via concise technical reports.
• Chaired regular process monitoring meetings to liaise with stakeholders, presenting and process trends, incident resolution plans and upcoming change actions affecting key processes.

Killybegs, County Donegal, Ireland

• Drove continuous improvement where possible through collaboration with team members and business owners.
• Provided barista and general server training to new team members.
• Performed a wide range of duties to a high standard, demonstrating extreme flexibility and an eye for detail.

Dublin, County Dublin, Ireland

• Secured $3.5M in funding by leading end-to-end product development and securing distributor and vendor support through effective commercial relationship building via phone, email, web & on-site meetings.
• Supported management’s decision making by maintaining an expert knowledge of relevant standards and specifications, using such standards as well as customer requirements to develop pre-sale proof of concepts.

Dublin City, County Dublin, Ireland