Mark Cuevas Email & Phone Number

D'Iberville, Mississippi, United States

Serviced customer service calls for customers over 30 days delinquent. Performed skip tracing duties for collections. Prepared legal paper work for judgements/garnishments. Attended court proceedings with the in house attorney. Worked with Copart, IAA and repo agents across the nations to coordinate assigned repos pickups and deliveries.

Gulfport, Ms

Substitute Teacher

Dulles, Va

Assistant Branch Manager is responsible to assist the Branch Manager in overseeing the provision of financial services to customers (dealers) at designated auctions and typically within a specific geographic area. They are responsible to grow the business profitably by increasing the number of customers and by expanding the volume of business with existing customers. The core job functions of an Assistant Branch Manager include increasing revenues and minimizing losses through aggressive loss prevention activities. They must develop competence in the technical aspects of loan processing (floor-planning), assessing credit worthiness, securing and monitoring loans, collecting receivables and managing delinquency. The Assistant Branch Manager must be able to direct and coordinate all activities of the loan production office in the absence of the Branch Manager.

Resolve customer complaints or answer customers' questions regarding policies and procedures.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Train or instruct employees in job duties or company policies or arrange for training to be provided.Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.Recruit, interview, and select employees.Interpret and communicate work procedures and company policies to staff.

Gulfport, Ms

I was responsible for training clients in the use of the company's software to package students for Title IV funding. This training included on site classroom and web based training. This position required about 80% travel throughout the United States. Established training programs for staff in regard to all aspects of workplace performance and professional development• Developed training and presentation materials for Conversions• Conducted pre partnership training and post partnership training for internal employees /external clients• Facilitated onsite training for new clients• Constructed and facilitated Web based training sessions• Maintained positive relations with clients by maintaining 90% survey scores• Conducted need analysis for targeted training for Clients

Diberville, Ms

Responsible for loan decisions, collections and day to day operations of the branch.• Analysis of credit worthiness• Income and debt ratios• Decision making skills• Interviewing of new employees• Maintained delinquency levels of less than 2%• Generated over $500,000• Singed up an average of 2 new dealers a month• Dealer Sales

Long Beach , Ms

I successfully managed a team of 20 plus full time and part time customer service representatives. I was the recipient of bonuses based on team performances each quarter by maintaining 95% or greater from Customer Service surveys on team performance. Established training programs for staff in regard to all aspects of workplace performance and professional development Responsible for recruiting, orienting, training and supervising 160 staff, was able to reduce staff turnover from 68% to 14% by improving staff orientation and training, professional development, and mid-level management coaching.• Interviewing and making decisions on new hire candidates• Conducted performance appraisals• Implemented 360 evaluations for my team• Provided feedback to company from customers• Successfully resolved customers issues on escalated calls

Southhaven, Ms

I successfully managed daily operations for local restaurant.• Interviewing and hiring new employees• New Hire Orientation Training• Responsible for the recruitment and supervision and performance evaluation of team members.

Hernando, Ms

I was responsible for loan decisions on indirect auto loan applications submitted by local dealers.• Credit Analysis• Generated over 20M portfolio• Maintained delinquency of less than 1%• Dealer Sales• On site Dealer Promotions• Installing loan officer, making betterment in collections and business loan certification.

Regional Sales Representative for new and used car dealers in MS, parts of AL and TN. Sold and serviced New South Federal Saving Bank auto finance program to auto dealers. Took over the territory at about $400k per month and took it to over $!M in six months.

Made credit decisions on indirect auto loan applications submitted from auto dealers in the Eastern division of the US. I was tasked with training Credit Investigators. My training for Credit Investigator’s was so successful that I was tasked with conducting Customer Service training for employees, supervisors and managers.• Developed and implemented Credit Investigation Training that reduced collections by 25%• Lead Credit Manager for Indirect Auto• Dealer Relations• Selling Loan Decisions• Customer Service Manager

Ms,Ne,Wv

Began with FMC as a Customer Account Representative in the collections department and earned several promotions to supervisory and management positions in three different regions of the US. I served as Collections Supervisor, Customer Service Manager, Credit Analyst and Credit Manager. I am a highly accomplished professional with practical experience in a diverse range of business management applications including market analysis, sales and marketing and team-building in the consumer finance, automotive and retail sectors. Demonstrated ability to select, train, and retain self-motivated driven employees. Offer outstanding team leadership, behavioral management and the ability to motivate and direct others in a supportive cooperative team environment. I am noted for being organized with excellent communication, presentation and sales skills.• Sales and Relationship Management• Deliver Sound Credit Decisions• Service Portfolio• Dealer Relations• Management of Employees• Training• Management of Self Directed Work Groups• 360 Performance Appraisals• Selection of new Customer Service Representatives• Dealer Audits

2011Professional Training Certification Usm Workforce And Training Development, Workforce And Training

Activities and Societies: American Society of Training and Development memberI attended the University of Southern Mississippi and earned.

Bachelors, Business Administration And Management, General

Activities and Societies: Kappa Alpha Order Gamma Zeta Chapter USM, AFC Representative, Secretary of KA and Pledge Trainer KA, Phi Beta.

Bs, Business Administration

Activities and Societies: Kappa Alpha Order , Inter-fraternity Council Rush Counselor, KA IFC representative 2 yrs,Business Administration

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Who's Who, Annual StaffI graduated from Pass Christian High School from the College Prep program.