Mark Culhane Email & Phone Number

Melbourne, Vic, Au

Coburg North, Victoria, Au

Leading transformation of ZOAK Solutions focusing on information security services including:- CSO-as-a-Service- Information Security Management System implementation and operation- Managed operations of high compliance and regulatory requirement systems (ACSC ISM, PCIDSS etc.)- Internal auditing, gap and security assessments- Cloud Security- SIEM implementation and operation- Governance, risk and compliance - Process automation, DevSecOps

Cremorne, Victoria, Au

Security Shift is a collection of technologists with the knowledge and experience to design, deliver, operate and assess information technology solutions. Our passion for information technology is matched only by our desire to innovate and improve.Primary responsibilities include:- Designing and implementing IT operations and infrastructure- Ops management; Change, Release, Asset, Problem, Incident, Continuity- Security assessment; ISO 27001, ISM, PSPF- Service management; SLA/OLA management, service delivery- Pre-Sales support; Solution design, technical knowledge sharing- Implementation; Primary and supporting systems, client integrations- Stakeholder engagement; Clients, shareholders and internal teams- ISMS; Information Security Management System (ISO 27001 certified)- Technical leadership; Creating effective solutions to identified problems- Technical implementation; Writing code to and administrating systems- Cost management; Responsible for the IT budget

AssetOwl is a start-up organisation that has developed a software service targeted at large organisations. The service provides significant improvements in the way organisations manage assets and change.Primary responsibilities include:- Designing and implementing IT operations and infrastructure- Ops management; Change, Release, Asset, Problem, Incident, Continuity- Service management; SLA/OLA management, service delivery- Pre-Sales support; Solution design, technical knowledge sharing- Implementation; Primary and supporting systems, client integrations- Stakeholder engagement; Clients, shareholders and internal teams- ISMS; Information Security Management System (ISO 27001 certified)- Technical leadership; Creating effective solutions to identified problems- Technical implementation; Writing code to and administrating systems- Cost management; Responsible for the IT budget

Reston, Virginia, Us

Neustar/Bombora’s primary business is AusRegistry, the au namespace registry and authoritative nameserver operator. With 18 datacenter locations and services receiving over 40,000 queries per second, operational stability was paramount.Primary responsibilities included:- Strategic and operational planning; maintaining and improving service delivery - Budget management; Yearly budget under management was approximately AU$7 million- IT operations; SLA/OLA management, service delivery- IT projects; Identification and delivery of short-term initiatives - People management; Support, Systems Network, DBA and Development teams- Technical knowledge and expertise; Supporting executive decision making and strategy- Implementing and operating Information Security Management System (ISO 27001 certified)

Operating some of Australia’s most critical internet infrastructure (.au registry and nameservers) placed high importance on informations security. A new role was created (Information Security Officer) to transform Bombora’s operations to fall within the organisation's risk appetite. As Information Security Officer I was a member of the auDA Information Security Standard committee, presenting at the Australian Internet Governance Forum.Primary responsibilities included:- Process and technical change to ensure effective mitigation of information security risks- Assured ISO 27001 certification by re-designing and implementing the maintenance ISMS- Mitigation of flaws in development process via redesign of the development cycle- Respond to incidents, conducting stakeholder communications and problem analysis- Create a new revenue stream via external consulting and incident mitigation services

Detroit, Mi, Us

As a contractor to the Department of Defence via Compuware, designed, implemented and operated a network monitoring solution spanning over 100 domestic and international sites.Primary responsibilities included:- Technical analysis of and recommendation on the system outputs- Engaging stakeholders throughout DoD to enable the deployment- Providing awareness and training to build adoption- Requirements gathering and implementation of customisations (ie: NOC dashboards)- Operational maintenance of the system

Cremorne, Victoria, Au

MYOB acquired Illysis web hosting and smartyhost as part of a horizontal expansion strategy. These business provided domain, email and web hosting services to SMEs. Primary responsibilities included:- Complex problem resolution with client interaction- Assistance in technical projects- Level 1 and 2 email and phone support

Biotek Environmental Science is a designer and manufacturer of domestic and commercial water filtration appliances. The business engaged with food equipments, cooling tower and residential appliance distributors Primary responsibilities included:- Development of European and US distribution channels- Strategic input on product direction and development- Management of the internal sales team

Melbourne, Victoria, Au

MelbourneIT was Australia’s largest domain registrar and hosting services provider.Primary responsibilities included:- International reseller service desk- Level 1 phone support- Technical problem solving- Identifying and converting sales opportunities

Master Of Information Technology, Information Technology

Bachelor Of Commerce, International Management