Mark Wang

Mark Wang Email and Phone Number

MitraStar Technology Section Manager @ MitraStar Technology
hsinchu, taiwan, taiwan
Mark Wang's Location
Hsinchu City, Taiwan, Taiwan, Taiwan, Province of China
Mark Wang's Contact Details

Mark Wang work email

Mark Wang personal email

n/a
About Mark Wang

Professional in B2B customer service and support. Familiar with RMA service, complaint handling and technical support, rework management. Well experienced in service agreement review and negotiation with customers and suppliers.

Mark Wang's Current Company Details
MitraStar Technology

Mitrastar Technology

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MitraStar Technology Section Manager
hsinchu, taiwan, taiwan
Website:
mitrastar.com.tw
Employees:
255
Mark Wang Work Experience Details
  • Mitrastar Technology
    Section Manager
    Mitrastar Technology Nov 2017 - Present
    Taiwan
    Lead RMA team to perform daily DOA/RMA operation. Implement internal small workshop to optimize service flow and shorten RMA lead-time. Lead service project to setup service flow in China for customer successfully, including 3rd party negotiation, quotation and agreement dealing. Coordinate customer's factory audit and become a certified service partner to customer.
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  • C Cube Restaurant
    Owner
    C Cube Restaurant Sep 2015 - Apr 2017
    Suzhou, Jiangsu, China
    Set up own restaurant in China. Managing all operation of the restaurant.
  • 北京京都儿童医院
    Project Management Specialist
    北京京都儿童医院 Jun 2013 - Dec 2014
    Beijing City, China
    In charge of schedule planning for construction and bridge up sub-suppliers together to meet the date of completion. File construction data and various agreements with computing system for easy access.
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  • Wistron Neweb Corporation
    Technical Support Supervisor
    Wistron Neweb Corporation May 2011 - Dec 2012
    Hsinchu County/City, Taiwan
    Lead FAE team to handle customer complaints and field quality issues. Initiate 8D/FA investigation for quality improvement to meet customers' satisfaction. Team up task force group for serious quality issues in order to minimize any possible impacts timely. Lead service project to speed up RMA processes and repair quality.
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  • Zyxel
    Rma Section Manager
    Zyxel Jun 2010 - May 2011
    Hsinchu County/City, Taiwan
    Lead RMA team for DOA/RMA operation. Service agreement review and negotiation with customers. Spare parts plan and execution. Define specification of RMA system and manage its schedule to go live.
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  • Benq
    Customer Care Specialist
    Benq Oct 2009 - Jun 2010
    Taipei City, Taiwan
    Customer complaints handling. Manage reworks in field. Prepare service related documentation (e.g. service manual). Technical queries handling and management.
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  • Philips & Liteon Digital Solutions
    Global Quality Account Management
    Philips & Liteon Digital Solutions Jul 2008 - Apr 2009
    Hsinchu County/City, Taiwan
    Team up task force group for serious quality issues and deal with customers' requirement. Manage resources for reworks in field or at customers' factory. Initiate and manage rework instruction for front-end service team.
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  • Wistron Neweb Corporation
    Customer Service Manager
    Wistron Neweb Corporation Jan 2006 - Feb 2008
    Suzhou, Jiangsu, China
    China repair line set up and its management. DOA/RMA processes management for different ODM customers. Service agreement review. Lead on-site service and rework for quality issues. Customer complaints handling and 8D/FA reports preparation. Coordinate customers' visit and audit.
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Mark Wang Skills

Customer Service Customer Support Technical Support Telecommunications Wireless Networking Mobile Devices Project Management Technical Reports 8d Problem Solving Reverse Logistics Quality Assurance Microsoft Office New Business Development Business Strategy Business Development Account Management

Mark Wang Education Details

Frequently Asked Questions about Mark Wang

What company does Mark Wang work for?

Mark Wang works for Mitrastar Technology

What is Mark Wang's role at the current company?

Mark Wang's current role is MitraStar Technology Section Manager.

What is Mark Wang's email address?

Mark Wang's email address is tw****@****msn.com

What schools did Mark Wang attend?

Mark Wang attended Queen Mary, U. Of London, 元智大學.

What are some of Mark Wang's interests?

Mark Wang has interest in Internet, 3c Products, Music, Movies.

What skills is Mark Wang known for?

Mark Wang has skills like Customer Service, Customer Support, Technical Support, Telecommunications, Wireless Networking, Mobile Devices, Project Management, Technical Reports, 8d Problem Solving, Reverse Logistics, Quality Assurance, Microsoft Office.

Who are Mark Wang's colleagues?

Mark Wang's colleagues are Jacky Liao, Chung Kuan L., 沈欣宗, Dream Meng, 徐伯鈞, Richard Yu, Lynn Chuang.

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