Mark D. Email & Phone Number

Houston, Texas, United States

Reporting to the CEO, responsible for building relationshipswith leadership teams at State Departments ofTransportation and commercial labs in order to effectively sellSaaS products.Defined the sales motion, developed the go-to-marketstrategy, and directed all sales activities for ATSER's flagshipconstruction management Software-as-a-Service platform.Transformed a team of ten into a cohesive, collaborative unitencompassing sales, marketing, outreach and solutions.Created the department's operational framework includingdefining sales territories and establishing quotas and KPIs.Implemented a scalable, repeatable sales demo process,increasing demos by 47% and boosting brand visibility.Coached sales and solutions to confidently deliver tailoreddemos based on customer segment and business use case.Introduced and executed effective sales strategies resultingin a 24% increase in revenue in less than 12 months.

Houston, Texas, United States

Exemplified the company vision to see the store through thecustomers' eyes, lead initiatives to increase shopper loyaltyand uphold Macy’s renowned customer service standards.Leading 30 direct-report sales and support professionals,implemented customer experience best practices and droveprocess improvements to achieve significant revenue growth.Back-up store director 2x/week with full accountability forthe 3rd largest location with an annual revenue of $57M.Interpreted sales data to identify business opportunities;exceeded revenue goals, averaging 26% over plan and 32%growth from the previous year, adding $4.3M in sales.Transformed four departments' performance by coaching onsales strategies, updating product merchandising, optimizingwarehouse workflows and streamlining dock operations.Analyzed brands’ performance and trends using Power BI,designed data reporting format, identified underperformingbusiness areas, and developed growth-focused action plans.

United States

Solo business owner and entrepreneur, launched andexpanded a full-service landscaping business, serving clientsacross a highly competitive major metropolitan area.Established a successful business model for commercial andresidential services including lawn & grounds maintenance,landscape / hardscape design, construction, and installation.Grew the business, necessitating the expansion of the teamfrom zero to seven full-time workers and two supervisors.Built positive relationships with client base by deliveringagreed-upon outcomes and including value-added services.Ultimately, managed landscaping services for 579 properties,leading all operational activities in a year-round environment.