Mark Bowers Email & Phone Number

Paris La Défense, FR

Hudson, OH, US

• Primary Responsibilities:
• Administration of all non-data center resources across 865 retail stores, 4 distribution centers, 3 corporate locations, and 1 offshore (China) office. This consists of 1800+ physical Windows servers, 3500+ virtual.
• Lead engineer and subject matter expert for on-prem Microsoft technologies responsible for Microsoft operating systems (server and desktop) engineering deployment strategy, licensing, and security. This also includes.
• Azure Active Directory and on-prim Active Directory component owner. This also includes ownership of Microsoft Office 365/Exchange Online/Intune via MEMCM co-managed solution.
• Microsoft Endpoint Manger/Configuration Manager (MEMCM) component owner responsible for ensuring maximum infrastructure availably and continued development of.NET rapid delivery solution via Microsoft MEMCM SDK.
• HP Device Manager (HPDM) component owner responsible for thin client management and component lifecycle.

Valley City, Ohio, US

• Primary Responsibilities:
• Managed the daily production activities of the international Tier 3 Distributed Support Team. This includes the support of desktop, cell phone, server, network, infrastructure applications and software delivery for.
• Conducted performance reviews and career planning for Distributed Support Team.
• Responsible for helping to manage the engagement model, scope of work, and escalation process.
• Partnered with other support teams to decrease incident volume, optimize incident handling/escalation and build collaboration within the organization.
• Managed team workload via incident/request, manage coverage and ensuring the team has appropriate technical depth and breadth.

Cleveland, Ohio, US

• Primary Responsibilities:
• Maintenance, optimization, and support of 1500+ workstations and 300+ servers at Elyria Hospital.
• Defined and enforced operating standards for the WXP and WIN7 desktop environments.
• Architect for all Microsoft infrastructure standards across organization.
• Lead.NET app developer for automation of support processes across all of IT.
• Managed software distribution, OS imaging, security updates, inventory for desktop and data center.

Pittsburgh, Pennsylvania, US

• Primary Responsibilities:
• Defined desktop standards for all corporate and departmental applications.
• Provided project consulting and review all custom code for business initiatives on WXP.
• Focused on developing consistency of production processes across all infrastructures.
• Lead.NET developer for Windows infrastructure support teams.

US

• Primary Responsibilities:
• Code owner and SME of the primary banking and call center application, Customer Connections.
• Maintained maximum system availability of branch and call center infrastructure.
• Led retail branch disaster recovery planning and yearly simulation.
• Partnered with external vendors for “proof of concept” demonstrations in retail banking.
• Managed outages that impacted retail branches and call centers through ITIL processes.

US

• Primary Responsibilities:
• Third tier support for Microsoft Windows XP workstations and owned components.
• Primary tech during acquisitions for the retail LOB and SME for the branch desktop.
• Served as 24 by 7 on-call escalation.
• Provided software distribution using SMS and Altiris
• Performed production certification of primary corporate applications.

US

• Primary Responsibilities:
• Packaged departmental/vendor applications with VBScript and WISE Studio 5.
• Performed application compatibility testing for the production environment.
• Distributed packages using Microsoft SMS 2.0 to Active Directory based collections.
• Authored and revised departmental application installation turnover documentation.
• Provided second and third tier support.

St. Louis, MO, US

• Primary Responsibilities:
• Supported Microsoft Windows NT/2000 server environment.
• Maintained desktop images, Active Directory, Group Policy, and logon scripts.
• Provided customer support for all levels of desktop related issues.