Mark Bowers Email & Phone Number

Paris La Défense, Fr

Hudson, Oh, Us

Primary Responsibilities: • Administration of all non-data center resources across 865 retail stores, 4 distribution centers, 3 corporate locations, and 1 offshore (China) office. This consists of 1800+ physical Windows servers, 3500+ virtual Windows servers, 4000+ physical Linux thin clients, 6000+ Win10 virtual desktops, 4600+ Win10 physical registers, 1100+ physical Win10 PCs, 120+ MACs and 8000+ Zebra TC52’s across 49 states.• Lead engineer and subject matter expert for on-prem Microsoft technologies responsible for Microsoft operating systems (server and desktop) engineering deployment strategy, licensing, and security. This also includes defining operating standards for applications on Windows and management of the Windows lifecycle.• Azure Active Directory and on-prim Active Directory component owner. This also includes ownership of Microsoft Office 365/Exchange Online/Intune via MEMCM co-managed solution.• Microsoft Endpoint Manger/Configuration Manager (MEMCM) component owner responsible for ensuring maximum infrastructure availably and continued development of .NET rapid delivery solution via Microsoft MEMCM SDK.• HP Device Manager (HPDM) component owner responsible for thin client management and component lifecycle. • Retail chain server infrastructure component owner responsible for management and lifecycle of the physical hardware as well as virtual workloads running on the Microsoft Hyper-V Failover Cluster.

Valley City, Ohio, Us

Primary Responsibilities: • Managed the daily production activities of the international Tier 3 Distributed Support Team. This includes the support of desktop, cell phone, server, network, infrastructure applications and software delivery for corporate, distrubution center, and manufacturing environments.• Conducted performance reviews and career planning for Distributed Support Team.• Responsible for helping to manage the engagement model, scope of work, and escalation process.• Partnered with other support teams to decrease incident volume, optimize incident handling/escalation and build collaboration within the organization.• Managed team workload via incident/request, manage coverage and ensuring the team has appropriate technical depth and breadth.• Acted as final escalation for Tier 2 / 3 distributed, midrange, and network support.• Acted as IT Problem Manager Process owner and Situation Manager. Advise and coach staff members during break/fix and Root Cause Analysis activities.

Cleveland, Ohio, Us

Primary Responsibilities:• Maintenance, optimization, and support of 1500+ workstations and 300+ servers at Elyria Hospital.• Defined and enforced operating standards for the WXP and WIN7 desktop environments.• Architect for all Microsoft infrastructure standards across organization.• Lead .NET app developer for automation of support processes across all of IT.• Managed software distribution, OS imaging, security updates, inventory for desktop and data center.

Pittsburgh, Pennsylvania, Us

Primary Responsibilities:• Defined desktop standards for all corporate and departmental applications.• Provided project consulting and review all custom code for business initiatives on WXP.• Focused on developing consistency of production processes across all infrastructures.• Lead .NET developer for Windows infrastructure support teams.

Us

Primary Responsibilities:• Code owner and SME of the primary banking and call center application, Customer Connections.• Maintained maximum system availability of branch and call center infrastructure.• Led retail branch disaster recovery planning and yearly simulation.• Partnered with external vendors for “proof of concept” demonstrations in retail banking.• Managed outages that impacted retail branches and call centers through ITIL processes.• Mentored junior developers and provided consultation to peers.• Senior J2EE tools developer migrating apps from J2EE to .NET platform

Us

Primary Responsibilities:• Third tier support for Microsoft Windows XP workstations and owned components.• Primary tech during acquisitions for the retail LOB and SME for the branch desktop.• Served as 24 by 7 on-call escalation.• Provided software distribution using SMS and Altiris• Performed production certification of primary corporate applications.• Provided hands on training for first and second tier support.• Defined operating standards for the WXP, WIFI/mobile devices, and MS Office 2003 • Documented and published all desktop and component related support issues.

Us

Primary Responsibilities:• Packaged departmental/vendor applications with VBScript and WISE Studio 5.• Performed application compatibility testing for the production environment. • Distributed packages using Microsoft SMS 2.0 to Active Directory based collections. • Authored and revised departmental application installation turnover documentation.• Provided second and third tier support.• Managed source control and file validation for both departmental and corporate applications.

St. Louis, Mo, Us

Primary Responsibilities:• Supported Microsoft Windows NT/2000 server environment. • Maintained desktop images, Active Directory, Group Policy, and logon scripts. • Provided customer support for all levels of desktop related issues.