Mark Dent Email and Phone Number

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires by asking questions that help determine the right product for them.• Receive and process cash or credit payment at Point of sale.• Prepare sales slips or sales contracts, e.g. Rentsmart.• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security safe workplace practices and use it to assure the store is at its full potential.•… Show more • Recommend, select, and help locate or obtain merchandise based on customer needs and desires by asking questions that help determine the right product for them.• Receive and process cash or credit payment at Point of sale.• Prepare sales slips or sales contracts, e.g. Rentsmart.• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security safe workplace practices and use it to assure the store is at its full potential.• Demonstrate use or operation of merchandise, eg product training for customers.• Inventory stock and requisition new stock, eg. Low stock count or order for promotional end.• Ticket, arrange and display merchandise to promote sales.• Exchange merchandise for customers and accept returns, e.g. faulty or change of mind.• Sell or arrange for delivery, insurance, technical support, and special orders, e.g. extra cover, Dr PC, etc.• Open and close cash registers, performing tasks such as counting money, separating eftpos signature slips, balancing cash drawers, and sorting pickups.• Train other team members in the requirements of the job. I have trained in excess of 5 people in what is required in the sales role.• Assure physical security on all high risk items is maintained.• Maintain current industry knowledge re. new and upcoming technology.• Repair or prepare report detailing any faults with hardware or software.• Recommend products based on customers technical enquires such as planning hardware for home network, business setups or software needs.• The ability to troubleshoot computer hardware/ software issues, as well as other peripherals such as printers, etc• Liaise with external partnering companies such as HP, Acer, Toshiba,• Attend product branding seminars to extend my knowledge, these include HP, Netgear, Myob, etc. Show less

Answering Service Desk calls from Internal users of Red Cross Nationally.- Troubleshooting any issues with user accounts.- Troubleshooting Hardware Issues.- Resolving any IT incident and escalating to Desktop Support if needed.- Fulfilling any Requests for user access within Active Directory

• Worked with software packages including, active directory, Lotus Notes, SIS (in house software run on local laptops, for field work) and AS400 system. • Set up of Windows desktop environments within a corporate network• Experience ‘ghosting’ computers and installing customised programs for standalone and network use. • Experience in backing up and decommissioning hardware, striping useful components and disposing once complete (including asset tracking and reporting during work)… Show more • Worked with software packages including, active directory, Lotus Notes, SIS (in house software run on local laptops, for field work) and AS400 system. • Set up of Windows desktop environments within a corporate network• Experience ‘ghosting’ computers and installing customised programs for standalone and network use. • Experience in backing up and decommissioning hardware, striping useful components and disposing once complete (including asset tracking and reporting during work) • Active Directory experience in set up and editing of network accounts. Show less