Mark Devish Email & Phone Number

Tampa, Florida, United States

• Team lead responsible for timely completion of all product documentation for Greenway’s regulatory reporting products, including Greenway Insights, Practice Analytics, and Prime Suite Reporting. • Write and edit software documentation for internal and external audiences. Use single-sourced MadCap Flare content to output online help, printed manuals, release notes, and new system features. • Research new software features by participating in Scrum, interviewing subject matter experts, and reading source documents. • Contribute on-screen user assistance and offer feedback on interface design to help craft clear workflows. Advocate for end user by ensuring issues, bugs, and concerns about functionality are addressed. • Led team of four through process of converting documentation projects from Adobe FrameMaker to MadCap Flare. • Initiated and implemented plan to modernize online help with a switch from CHM to HTML, improving usability and user satisfaction.

Gainesville, Florida, United States

• Designed, wrote, and delivered curriculum material for Technical Communications course, including syllabi, assignments, and lessons. Maintained PowerPoint slide decks to use for extemporaneous lectures. • Encouraged a range of students (including recent high school graduates, adult learners, and non-native English speakers) to succeed through evaluation, motivation, and training on the styles, formats, and purposes of technical communication. • Researched pedagogical trends in instructional writing, usability testing, and business writing to keep material current and engaging.

Miami Beach, Fl

• Taught groups of upper-intermediate and elementary students for a total of six hours of observed and assessed teaching practice.• Learned a variety of teaching methods, classroom management, and lesson-planning skills.• Prepared lesson plans, language analyses, and teaching timelines.

Gainesville, Fl

• Edited (with major structural revisions and line-level rewriting) book-length manuscripts for publication in the education market.• Managed book production process, including design, manufacturing, advertising, marketing, inventory, and shipping. • Negotiated with printers, magazines, and graphic artists regarding price, expectations, and scheduling of projects.• Wrote copy for magazine ads, sales materials, and press releases. • Marketed line of educational resources at regional and national conferences and trade shows.• Redesigned reprint schedule to save $10,000/year in shipping costs.

Gainesville, Fl

• Designed and communicated course materials and objectives for college-level classes in Technical Writing, Composition, and Creative Writing.• Participated in peer workshops designed to critique and encourage writing skills and improve teaching techniques.• Taught in the Network Writing Environment, a computer-based classroom.

Cambridge Celta, Teaching English As A Second Or Foreign Language

Master Of Fine Arts (M.F.A.), Creative Writing

Bachelor Of Arts (B.A.), English

Cum Laude