Mark Hillyard, Cissp, Itil Expert, Itil 4 Managing Professional Email & Phone Number

• Architected and built internal server and network infrastructure, including virtualized server infrastructure, storage area network, Microsoft Active Directory, and wireless network infrastructure
• Developed identity and access management policy and governance for the entire organization
• Developed and implemented an ISO 27001 compliant security program from inception to certification, ensuring alignment with organizational objectives and industry best practices.
• Conducted comprehensive risk assessments and gap analyses to identify security vulnerabilities and establish prioritized remediation plans.
• Created and documented security policies, procedures, and standards in accordance, tailored to the organization's specific needs and risk profile.
• Established and maintained a robust information security management system (ISMS), including risk treatment plans, controls, and monitoring mechanisms.

• Successfully authored numerous federal proposals, including Requests for Information (RFIs) and Requests for Proposals (RFPs), resulting in winning contracts and securing new business opportunities.
• Demonstrated ability to translate complex technical concepts into clear and compelling written communication tailored to diverse audiences, both technical and non-technical.
• Led cross-functional teams in the development of winning proposal strategies, ensuring alignment with customer requirements and objectives.
• Managed the entire proposal lifecycle, from initial planning and coordination to final submission, while adhering to strict deadlines and requirements.
• Developed and maintained a repository of proposal content, templates, and best practices to streamline future proposal efforts and improve efficiency.
• Collaborated closely with subject matter experts, business development professionals, and technical teams to gather necessary information and ensure accuracy and completeness of proposal content.

• Provide subject-matter expertise for information security and IT service management (ITSM) consulting engagements.
• Perform ITSM maturity assessments to evaluate and improve clients' IT service management practices.
• Configure and develop customer solutions and custom applications on ITSM platforms to meet specific business requirements.
• Conduct operational controls gap analysis and prepare audits to ensure compliance with regulatory standards and industry best practices.
• Teach public and private courses on ITIL and information security, including highly sought-after certifications such as CompTIA Security+, CISM, and CISSP.
• Deliver training classes on the use of software tools and ITIL/ITSM processes to enhance organizational efficiency and effectiveness.

Tempe, AZ

• Primarily responsible for ITSM Tool Development using Scrum methodologies, planning and estimating. Each project consists of week-long sprints, involving the client in each sprint review, usually via remote.
• Configure and develop customer solutions on the Cherwell Service Management Platform
• Develop custom applications on the Cherwell Service Management Platform
• Lead customer technical demos, both live and via remote meeting tools
• Conduct training classes for customers on the use of software tools
• Serve as a Beyond20 ITSM/ITIL evangelist and “Thought Leader”

Gilbert, Arizona

As a member of the Linux Engineering Team, I redesigned and upgraded the server infrastructure for 2 major application environments. Primarily responsible for ITSM Incident, Problem and Change Management Processes for the Open Source Division, including training initiatives, tool rollouts, and CSI. Designed and built the server infrastructure for a.

Phoenix, Arizona Area

Phoenix, Arizona Area

Washington D.C. Metro Area