• Architected and built internal server and network infrastructure, including virtualized server infrastructure, storage area network, Microsoft Active Directory, and wireless network infrastructure• Developed identity and access management policy and governance for the entire organization• Developed and implemented an ISO 27001 compliant security program from inception to certification, ensuring alignment with organizational objectives and industry best practices.• Conducted comprehensive risk assessments and gap analyses to identify security vulnerabilities and establish prioritized remediation plans.• Created and documented security policies, procedures, and standards in accordance, tailored to the organization's specific needs and risk profile.• Established and maintained a robust information security management system (ISMS), including risk treatment plans, controls, and monitoring mechanisms.• Led cross-functional teams in implementing security controls and measures to mitigate identified risks, ensuring continuous improvement and compliance.• Conducted regular internal audits and reviews to assess the effectiveness of the security program, identify areas for improvement, and address non-conformities.• Facilitated external audits and certification assessments, liaising with auditors and stakeholders to demonstrate compliance with ISO 27001 requirements.• Provided ongoing training and awareness programs to educate employees on security policies, procedures, and best practices, fostering a culture of security awareness and accountability.• Implemented incident response and management procedures to effectively detect, respond to, and recover from security incidents and breaches.• Maintained documentation and evidence of compliance, ensuring readiness for audits and certification renewals.

• Successfully authored numerous federal proposals, including Requests for Information (RFIs) and Requests for Proposals (RFPs), resulting in winning contracts and securing new business opportunities.• Demonstrated ability to translate complex technical concepts into clear and compelling written communication tailored to diverse audiences, both technical and non-technical.• Led cross-functional teams in the development of winning proposal strategies, ensuring alignment with customer requirements and objectives.• Managed the entire proposal lifecycle, from initial planning and coordination to final submission, while adhering to strict deadlines and requirements.• Developed and maintained a repository of proposal content, templates, and best practices to streamline future proposal efforts and improve efficiency.• Collaborated closely with subject matter experts, business development professionals, and technical teams to gather necessary information and ensure accuracy and completeness of proposal content.• Implemented feedback mechanisms to continuously improve proposal quality and increase win rates over time.• Adapted quickly to changing requirements and priorities, demonstrating flexibility and agility in responding to evolving customer needs.• Played a key role in debriefing sessions following proposal submissions, analyzing feedback, and identifying areas for improvement to enhance future proposal efforts.

• Provide subject-matter expertise for information security and IT service management (ITSM) consulting engagements.• Perform ITSM maturity assessments to evaluate and improve clients' IT service management practices.• Configure and develop customer solutions and custom applications on ITSM platforms to meet specific business requirements.• Conduct operational controls gap analysis and prepare audits to ensure compliance with regulatory standards and industry best practices.• Teach public and private courses on ITIL and information security, including highly sought-after certifications such as CompTIA Security+, CISM, and CISSP.• Deliver training classes on the use of software tools and ITIL/ITSM processes to enhance organizational efficiency and effectiveness.• Serve as an ITSM/ITIL evangelist and thought leader, promoting the adoption of IT service management best practices.• Write articles and white papers on various topics including ITSM, knowledge-centered service, open-source intelligence, and AIOps, contributing to industry knowledge and thought leadership.• Speak at conferences and events on leading ITSM, ITIL, and project management topics, sharing insights and best practices with industry peers.• Lead customer technical demonstrations, both live and via remote meeting tools, showcasing the capabilities and benefits of ITSM solutions to potential clients.

Primarily responsible for ITSM Tool Development using Scrum methodologies, planning and estimating. Each project consists of week-long sprints, involving the client in each sprint review, usually via remote presentation. Sprint planning and product backlog creation and maintenance follows basic Scrum guidelines. User Stories are manually maintained on a physical board within the office. Additional responsibilities include content production (blogs, web content, print media), speaking engagements, training, process assessments, and knowledge sharing via webinar and video.• Configure and develop customer solutions on the Cherwell Service Management Platform • Develop custom applications on the Cherwell Service Management Platform • Lead customer technical demos, both live and via remote meeting tools • Conduct training classes for customers on the use of software tools • Serve as a Beyond20 ITSM/ITIL evangelist and “Thought Leader”• Write blog postings, articles and white papers • Perform speaking engagements on ITSM/ITIL and Project Management topics • Participate in online groups and discussion forums on relevant topics

As a member of the Linux Engineering Team, I redesigned and upgraded the server infrastructure for 2 major application environments. Primarily responsible for ITSM Incident, Problem and Change Management Processes for the Open Source Division, including training initiatives, tool rollouts, and CSI. Designed and built the server infrastructure for a complete DNS solution for Go Daddy’s entire domain portfolio, which makes up one-fifth of the entire Internet namespace. Complete server build automation and patching schedules, along with one-button deployment of a new anycast node were major components of this design effort.