Sandra Kidd Email and Phone Number
Sandra Kidd work email
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Sandra Kidd personal email
I am fascinated with the science of business and processes. My passion is learning about what motivates others and implementing or modifying processes to help achieve efficiencies. I am a huge advocate of self-improvement workshops and practices to focus on personal and professional growth. I have learned that data analytics is a powerful concept when learning about organizations and identifying new business initiatives. I have been in every role in the ITIL life cycle which is where I have discovered these new found passions. My career goals and path are very clear and mapped out for my future.
Beyond20
View- Website:
- beyond20.com
- Employees:
- 33
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Business Process ConsultantBeyond20 Sep 2024 - PresentUnited States
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Business Process ConsultantThirdera Jun 2022 - Present -
Business Process ArchitectAvi-Spl Aug 2019 - Jun 2022Westminster, Colorado, United StatesWork with internal/external teams collaboratively to understand current processes for documentation and training purposes. Develop and track progress on process inventory for new engagements and update existing inventory when changes in service occur. Ensure process inventory and documentation align with ITIL best practices and service delivery management. Review scopes of work for customer requirements and coordinate discovery sessions to document and plan an approach to implement new or revised processes. Identify, create, track and implement continual service improvement initiatives. Serve as a service transition project manager for new service onboardings which includes developing project plans, identifying resources, building support models, managing budgets and system/tool preparations and training plans. -
Information Technology Service Delivery ManagerSwc Technology Partners Apr 2018 - Aug 2019Oakbrook Terrace, Illinois, United StatesManage various service contracts in managed services such as SQL, Service Desk, Skype for Business, and FireEye and Exchange Online customers. Build monthly and quarterly reports using PowerBI to identify trending analysis and problem management. Coordinate and conduct monthly report meetings with customers. Work collaboratively with Engagement Manager to develop and maintain customer roadmap of business transformation initiatives. Manage monthly contract spend and QA invoices. -
Project ManagerAvi-Spl Jun 2016 - Apr 2019Manage system integration installs for Chicago Land area in addition to domestic locations for enterprise accounts. Manage onsite resources and field questions from field install technicians regarding scope and procurement of materials. Oversee project schedule and budget to identify and mitigate risks. Set proper expectations with customer and identify customer requirements.
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Global Helpdesk ManagerAvi-Spl Mar 2014 - Jun 2016Manage a virtual team of engineers and support representatives in day to day support activities. Address customer escalations and billing inquiries. Identify needs for enhancements to systems and tools and work with SalesForce administrators to implement. Develop and deliver training curriculum per customer feedback and needs. Collaboratively work with Service Delivery Managers to address support concerns and staffing.
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Technical Service Representative Team LeadAvi-Spl Aug 2012 - Mar 2014Develop and schedule tasks for following and maintaining quality incident management such as working on backlog tickets, ticket notes, next steps and complete updates for accurate reporting. Dispatching technicians for incidents and preventative maintenance visits. Generating CRM reports for weekly, monthly and quarterly customer ticket reviews. Conduct new hire training for the team in SalesForce and AVI tools such as timekeeping, expense reporting, travel requests and PTO requests.
Sandra Kidd Skills
Sandra Kidd Education Details
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Business Science Management
Frequently Asked Questions about Sandra Kidd
What company does Sandra Kidd work for?
Sandra Kidd works for Beyond20
What is Sandra Kidd's role at the current company?
Sandra Kidd's current role is M.S. of Industrial and Organizational Psychology/LSSGB.
What is Sandra Kidd's email address?
Sandra Kidd's email address is sa****@****swc.com
What schools did Sandra Kidd attend?
Sandra Kidd attended National Louis University, National Louis University.
What skills is Sandra Kidd known for?
Sandra Kidd has skills like Telecommunications, Video Conferencing, Troubleshooting, Sales, Customer Service, Fiber Optics, Call Centers, Voip, Computer Hardware, Unified Communications, Networking, Wireless.
Who are Sandra Kidd's colleagues?
Sandra Kidd's colleagues are Norman Schnepf, Staden Brant, Bryan Westling, Ian Zang, Mba, David Crouch, Lisa Brown, Pmp, M.ed., Itil4, Csm, Hdi-Scm, Mark Hillyard, Cissp, Itil Expert, Itil 4 Managing Professional.
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Sandra Kidd
Fundraising And Organizational Management Consulting: Transforming Institutions That Transform LivesAtlanta, Ga1fundraisingcounsel.com
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