Ryan Tabor Email & Phone Number

Washington D.C. Metro Area

At Beyond20, I help organizations transform themselves into powerful, business aligned IT Service Providers. No single solution is right for everyone, so I work with clients to provide a custom blend of solutions in the following areas:Onsite and offsite ITSM consulting engagements. Consulting engagements include but are not limited to the following:► ITSM Maturity Assessments► ITSM Project / Program Management► ITSM Tool Implementation and Configuration► Implementation of custom dashboards, reporting, and metrics► Staff training on ITSM tools and ITIL Processes► ITIL / ITSM Process Design / Improvement► Configure and develop customer solutions on the Cherwell Service Management Platform► Develop custom applications on the Cherwell Service Management Platform► Lead customer technical demos, both live and via remote meeting tools► Conduct training classes for customers on the use of software tools► Serve as a Beyond20 ITSM/ITIL evangelist and “Thought Leader”► Write blog postings, articles and white papers► Produce YouTube training videos► Perform speaking engagements on ITSM/ITIL and Project Management topics► Participate in online groups and discussion forums on relevant topics

Software QualityLed testing and validation of the Map3Processing Application – V1, V2, V3.Responsibility for testing and using StarLIMS Laboratory software to manage tissue testing and reports.Operated and tested SAP software for integration with RTI Infrastructure.Responsible for coordinating User Acceptance Testing of software. Responsible for working with users and Software Owners as a Business Analyst to document requirements for desired software functionality.IT AdministrationOrganizing and maintaining vendor accounts. Analyzing prospective vendors for future procurement.Centralized and organized Business Processes to map out electronic controls and visualize software integrations with the company.Entering in Purchasing Orders through SAP, financial reporting through BOBJ BI.Managing financials and Department budgeting, archiving financial documents and participating in audits.Analyzing Department Performance business metrics and reporting to executives.Operating as the Department Consultant for Vendor Optimization for Cost Savings.Project management – ensuring timelines were met and documenting project development. Implemented major helpdesk integration into Company.Responsible for writing SOPs, managing document lifecycle, and coordinating user training.IT Cherwell AdministratorManaged the RTI Surgical Cherwell Account and led implementation through design, testing, training, and deployment.Created blueprints for reproduction/automation of IT Admin Functions in Cherwell such as Monthly Data Metrics, IT Project Creation, proxy approval system, and email automations.Led upgrades from 9.2.1 thorugh 9.3.2

Trained into multiple value streams to support project goals. Main responsibilities in company included initial bone processing/demineralization, manufacturing denatured collagen, creating bone samples to determine Osteoinductivity, laboratory support, tissue counting, data entry, and final graft inspection.

Microbiology, General

Associate Of Arts - Aa, Biotechnology

Biology/Biological Sciences, General