Jonathan Grant Email & Phone Number

Tucson, Arizona, United States

My responsibilities as a Communications Focal Point (CFP) are utilizing industry standard ticketing software like JIRA and Enterprise Information Technology as a Service (EITaaS) to submit and direct tickets to the appropriate division. Utilize active directory to manage user accounts, reset passwords, and ensure functionality of accounts. Provide customer service and assistance, whether it be walk-ins or calls over the phone, to efficiently troubleshoot issues. Manage Microsoft PowerPoint and Excel to track objectives daily. Create accounts for users and sent emails for effective communication so the divisions are working in tandem with each other.

Tucson, Arizona, United States

I troubleshot electrical and environmental issues for the C-130 series aircraft and maintained its airworthiness to meet our contracted amount of flying hours. Held an additional duty as debrief technician and created official documents and tracked maintenance information and objectives for statistics and planning.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, A

Associate Of Science - As, Avionics Maintenance Technology/Technician, A