Mark Nightingale Email & Phone Number

An experienced leader with proven capability in driving high performance and best practice to provide exceptional customer experiences and positively impact business outcomes. Regarded as a collaborative and supportive leader, I provide guidance and support, whilst encouraging independent decision making and disrupting perceived comfort zones to allow for professional growth and build high performance teams, that are greater than the sum of the parts. I have excelled in partnering with stakeholders to facilitate strong working relationships and enable greater teamwork. My strength has been clearly articulating goals and gaining a full understanding of stakeholder agendas; agreeing on and achieving mutually beneficial outcomes.Considered a forward thinker with a constant eye for continuous improvement, I develop data driven, innovative strategies to deliver key strategic initiatives, identify dependencies and deliver outcomes that deliver to the demands of both customer and business.Key Competencies & Recent AchievementsLeadership & Change Management: Transitioned a Quality Assurance team at Chubb into an effectively operating Risk Assurance team, providing enterprise-wide assurance. Delivered increased competency to new advisors at ANZ by providing advice expertise into the training regime, reduced time to competency by 20%. Process & Product Management: Developed sales and customer outcomes by delivering new processes/products including, at ANZ, a sales interaction tool (+20% conversion), at Cigna, advice compliance and efficiency tool (+15% Compliance), and at ANZ, a digital insurance application (-30% effort). Strategic Planning & Project Management: Developed compelling Enterprise-wide Assurance frameworks and Quality Assurance programmes at Chubb. Increased advice compliance at Cigna by 15% by instigating a move of assurance results into a Risk Management system to drive quality insights. Led regional growth strategy at ANZ, delivering increased home loan market share and new to bank customers by 15% and cross sales by 30%. Stakeholder Engagement, Influencing & Communication: Increased risk maturity at Chubb by coordinating a transition of Quality Assurance frameworks into the business units, reducing effort by 50%. Writing and presenting reporting, board papers, and thematic reviews. Risk Management & Legislative Knowledge: Increased Risk Maturity & protected Chubb’s reputation by leading a project to implement a new Risk Management Framework. Leading engagements with all parts of the business to assess control effectiveness.