Mark Donahoo Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona Area

• Coordinate implementation and support efforts for Database Technologies, CITRIX, Clinical, Business, Infrastructure, and Financial classes of the enterprise company.• Infrastructure and Operations accountability services for the department.• Capacity Planning, process improvement, upgrades/end-of-life planning, and road-map development.• VMware Engineer; vCenter, vRealize Suite (vRops, vRli, …) , Hosts, Clusters, Profiles, Templates, Datastores, Networking Layer 1-2, Replication, VSAN, P2V, ZERTO, migrations and relocations.• Escalation support to Tier 1-3.• Project assignments are large in scope and are highly complex.• Perform patching and code deployments.• Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.• Provide Change, Incident, and Task tickets for IT change management process as it applies to the IT Operations team.• Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines for ugrades/updates.• Design, implement and maintain a comprehensive monitoring and alerting process across all Virtual Operations platforms.• Identify technical innovation and process improvement opportunities.• Demonstrate potential leadership qualities through team motivation, coaching, and mentoring.• Research and recommend appropriate System Administration best practices, and tools.• Perform crisis management during high-severity operational incidents.

Phoenix, Arizona Area

• 30-person team.Dedicated to Database Team for implementations & designs.• Server Refresh; VISIO Diagrams, Excel Questionnaires.• Manage logistics, SQL and VMware infrastructure services for upcoming company merger project.• Provide evaluation, engineering/design implementation services and management for new products, technologies and solutions to address corporate business requirements. Provide escalation support to Tier 1 and 2 engineers.• Focus the majority of time on complex engineering, architectural and implementation tasks for application and system provisioning.• Project assignments are large in scope and are highly complex.• Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.• Coordinate implementation and support efforts between IT Operations and other Dignity Health IT teams.• Provide oversight and facilitation of the Dignity Health IT change management process as it applies to the IT Operations team.• Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.• Provide technical leadership and ownership of issues across multiple disciplines and technologies.• Design, implement and maintain a comprehensive monitoring and alerting process across all IT Operations platforms.• Initiate and facilitate strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, road-map development).• Build new test and production environments on existing or new hardware as required.• Identify technical innovation and process improvement opportunities.• Design and implement a comprehensive and ongoing release management and planning program.• Demonstrate potential leadership qualities through team motivation, coaching, and mentoring.• Research and recommend appropriate System Administration best practices, and tools.

Tempe, Az

 20-person team. Managing the onboarding and Standards for new system/application roll-outs. Uplift all infrastructure (Data Center Infrastructure, Server, Network, Core Services, and Applications) to latest standard supported version, and make recommendations for short and long term IT goals. Plan the It life-cycle and review with IT departments. Upgrades, refresh of environments (Prod, QA, Dev, and Test), roll in new technologies (POC’s, on-boarding, and migrations). VMware Engineer (v5.x-6.x). vCenter, Replication, Cluster, Host, SAN, Network, and templates. Capacity planning, monitoring, licensing, design engineering. Layer 1-2 Network allocations (IP Address Tracker & Access Switch connectivity) Organize leadership meetings and focus on business needs, training, SLA and completion of projects. Work with IT vendors to rollout POC on needed technologies (Service, Support, Hardware, and Software). Monitoring and system compliance. Ticketing queue and escalations to application teams. Capacity planning (datacenter, system resources, employee workloads). Disaster Recovery & Business Continuity standards (test & design) Metrics and reporting to Director. Communicate with Application and Business Owners to improve their needed IT directional needs across U.S. and Canada across six data-centers.

Phoenix, Arizona Area

• Manage 20-person team. Internal and external resources.• Capacity planning, monitoring, licensing, design engineering, PMCS scheduling for active/active datacenter infrastructure. • Circuit carrier management (2x10GB Ether LAN for data & 2x10GB FC for SAN/Storage replication).• VMware Engineer (v5.x-6.x); Virtual Center, ESXi hosts, Virtual Machines and appliances. • NSX Networking (Firewall/Load Balancing) with Virtual Distribution switches and Virtual Switches. • Microsoft System Center Configuration Manager 2012 (SCCM 2012) manage the deployment and security of devices, patches, and applications.• Lead the VMware Team (3 Admins) for Operations (Prod, QA, Test, DEV). New VM roll-outs & resource allocation for upgrades/uplifts and decommissions.• Data Center Infrastructure Engineer; On-sight & Co-Lo, Space, power, cooling, ping & pipe.• Windows Engineer (server); On-boarding new systems (Physical & Virtual), infrastructure roll-out (Firmware/BIOS/OS install/Network allocation) to ready system for Application team handover. Work with other teams for operational resources (DC, Network, Storage, Security, and NOC). Core apps Domain Controllers, Active Directory, DNS, Exchange 2010, VMware 5.x/6.x, Web, App, and Database environments. Windows 2008R2- 2012R2 to new beta Windows 2016 (NT10), Microsoft Clustering Services, and server-based operating systems, enterprise applications support escalation. Cluster/Network/Storage resources, HA/DRS, failure domains, project manage all new implementations for Infrastructure uplifts.• Infrastructure Architect; New application/system implementation, align project/scope infrastructure and resources from internal team needs. Business continuity and Disaster Recovery standards and business needs. Work with Project Coordinators, team meetings, resource assignments, planning, design, and road-maps. Proof of Concept roll-outs, decision and budgeting data gathering.

Phoenix, Arizona Area

• Data Center Infrastructure Engineer; Onsite & DR Co-Lo, Space, power, cooling, ping & pipe. Capacity planning, monitoring, licensing, design engineering, PMCS scheduling for CRACs, UPS, Generator. Active/Passive Datacenters. Circuit carrier management. Server racking and cable management. Oversee and QA all the System Admins work• VMware Lead (v4.x-6.x); Capacity planning, monitoring, licensing, engineering, vCenter, Operations Manager, backups (VDP & VEEM), 2 Datacenters & 2 separate Tier-1 Segregated Data Infrastructures (4 vCenters total), Cluster/Network/Storage resources, HA/DRS, failure domains, project manage all new implementations for Infrastructure uplifts. Lead the VMware Team (3 Admins) for Operations (Prod, QA, Test, DEV). New VM roll-outs & resource allocation for upgrades/uplifts• Windows Sys Admin (server); On-boarding new systems (Physical & Virtual), infrastructure roll-out (Firmware/BIOS/OS install/Network allocation) to ready system for Application Team handover. Work with other Teams for operational resources (DC, Network, Storage, Security, and NOC). Core apps; Active Directory, DNS, VMware, Web, App, and Database environments. Windows 2008R2 to new beta Windows 2016 (NT10), Microsoft Clustering Services, and server-based operating systems, enterprise applications support escalation• Infrastructure Architect; New application/system implementation, align project/scope infrastructure and resources from internal team needs. Work with Project Coordinators, team meetings, resource assignments, planning, design, and road-maps. Proof of Concept roll-outs, decision and budgeting data gathering. Design roll-out, Management presentation and discussions

Apriva

• Manage 15-person team.• Datacenter Operations; All facilities work inside DC. Space, Power, and Cooling. Work with 3rd party vendors for power and equipment maintenance contracts (Generator/UPS). Capacity planning, monitoring, licensing, design engineering, PMCS scheduling for CRACs, UPS, Generator. Active/Active Datacenters. Circuit carrier management (2x10GB Ether LAN for data & 2x10GB FC for SAN/Storage replication). Two Datacenters (true Active/Active). Server racking and cable management. Oversee and QA all the System Admins work.• Project Manage all new implementations for Infrastructure uplifts, Data Center, Server, Storage, Backup, and VMware 3.0 thru 5.0 Update 1-Standard and Enterprise, Core apps (Active Directory, DNS, Exchange, SharePoint, Project, NAS, HR & Finance apps) Virtualization, and server based operating systems, enterprise applications (Virus, Deployment, Office Suites), and monitoring all infrastructure.• Manage and oversee all Sys Admins. Roles and Responsibilities, training, on-boarding new projects and assigning resources per skill-set. Disaster Recovery plan and testing, and Business Continuity implementations for 99.999 up-time.• Coordinate and work Vendor and Business Partners relationships for Projects, Refresh, Licensing, business focus, and new technology road-maps.

 Implementation, maintenance, and operations of LAN, WAN, SAN, and server based operating systems, enterprise applications, and monitoring. Focus on engineering and methodology development disciplines with a business focus for delivering IT performance and service management recommendations. Develop and maintain all systems, applications, security, and network configurations for two active-active datacenters (Phoenix & Mesa), and Corporate Office. Troubleshoot network performance issues; maintain high availability and disaster recovery. Manage performance of a multiple hardware and software platform interface at the most complex level. Deploy and maintain the following core infrastructure technologies: Cisco & HP WAN, LAN configurations, protocols, and hardware upgrades PNT regional wide rollout with AT&T EMC V-Max TIER-I SAN (with site replication) rollout HP EVA 8100 TIER-II SAN (with site replication) migration EMC AVAMAR Disk to Disk backup & site replication rollout Blade & Rack Mount Server Infrastructure Storage, Network, Server, Workstation, Laptop, Thin-Client, and facilities furniture build outs Symantec & SOPHOS Virus protection VMWare ESX 3.5 & 4.0 Virtual Infrastructure Quest vWorkspace & Connection Broker Regional Terminal Services server farms Datacenters (space, power, cooling) Microsoft Active Directory, Terminal Services, and Server based OS Exchange, SharePoint, Microsoft BackOffice products, and related applications  Multi-vendor enterprise LAN / WAN infrastructure based on Cisco, HP, & VOIP technologies Change Management, Ticketing (Remedy-Magic), SLA’s Participate in a rotating 24x7 on-call 2nd level support capacity  Escalation point for Level 1 and Level 2 support personnel  Manage projects, new employees, Technical groups Work as part of a dynamic group but also be self-motivated and a “go-to-guy” for all technical areas.

Southwest Territory

Contract – Project assignmentsSenior Engineer:  Architect and implement new technologies for customers into customer’s environments. Move customers into new environments and technologies under projects and scope of works for the sales team. Travel (territories = Colorado, Arizona, California) to customer locations and conduct assessments, engineering design, technical discussion with end-users, receive product in for demo, Proof of Concepts, new implementation & setup services. Engineering resource for customers, and working with other assigned engineers assigned to me to maintain a stable environment for Account Managers customers.  Perform SE work for entire National Sales Team (50+ Boston to San Diego). Create strategy solutions for customers and engineer new hardware to meet customer’s needs.Sys Admin:  Maintain the physical and virtual environment for the business (7+ servers and 50+ workstations). Attend seminars for business needs to learn and promote service offerings and solutions.  Ongoing Internal Operations Support and Implementations for business and customer needs (VMWare 3.5, Exchange 2K3, and Quest vWorkspace 6.1). Dedicated Virtual Hosting Environment for Servers & Desktops presenting applications to customers. Software as a Service (Hosted Exchange, SharePoint, FTP, QuickBooks, PeachTree, Customer apps...). Maintain stable environment for Operations Manager. Ongoing Capacity management. Standardizing OS builds (Server & PC), Disaster Recovery exercises, and Business Continuity up-time.

• Manage 10-person team.• Manage Sys Admins for DC tasks. Set roles & responsibilities. Created standard and implemented Enterprise best practices. Develop and maintain stability, standards, and capacity planning for Datacenter, Equipment Infrastructure, NOC, and ongoing Operations Support and Implementations for business and customer (200+) needs.• Engineering resources for Production Service equipment, working with other assigned engineers to maintain a stable environment for hosted manage services (server and workstation connectivity). Work with Telco carriers for MAN-WAN architecture. Dedicated engineering for virtualization (VMWare), high density computing (HP & DELL blades), some storage (HP, XioTech, NAS, TIER-1, -II, -III), and Backup (eVault) for business continuity and disaster recovery. Perform SE work for entire Sales Team. Implementation meetings and onsite customer design work for target services to implement.• Perform seminars for business needs to promote service offerings and solutions. Create BC/DR testing and strategy solutions for customers and engineer new hardware to meet customer’s needs.

• Manage 45-people in two departments: [Design Build & Infrastructure Services] for agency and all invested departments and stakeholders. Certified State (AZ) Project Manager with the GITA (Governing IT Association).• Design Build areas of responsibilities: Managing Team/Resources for all new Research & Development of IT/IS for Agency. Production and QA implementations (OS, Internal/External Apps, File, Print, Exchange, SharePoint, IIS, and Disaster Recovery exercises and audits.• Infrastructure Services areas of responsibilities: Managing Team/Resources for all environments. Data Center, Network, Asset Mgmt., Virtual & Hardware Server, ALTIRIS OS Base Builds, Data Storage (SAN & NetBackup), Procurement of Standard Equipment, and Shipping Receiving.• Maintain Standard Operating Procedures and SharePoint Portal for centralized document and project management. Monitoring of environment and teams SLA's. Implementing all Kickoff and Charter meetings for projects (new & upgrades/uplifts).

• Manage 20-person team.• Managing Infrastructure integration and server support for all of APOLLO IT. Areas or responsibilities: Data Center Resource allocation, Break-Fix, Procurement, Demo-Evaluations, Assembly, Moves & Relocations, Server Landings, Cable Mgmt., Deployment OS Base Build - Rapid Deployment, IP/DNS allocation, Access Switch port assignments, Hardware Evaluations, and VMWare Administrator (Data Center to Resource Pool) with VM Deployments.• Maintain processes and delegation of ticket requests, commit to service level agreements for customers, and maintain inventory Asset Repository Database. Work with hosting groups to align projects and allocate resources. Ticket tracking for customer requests HEAT. Disaster Recovery Exercises. Evaluate and recommend new generation hardware for customers. Implementation in server consolidation via HP Blade technology and high density computing along with virtualization using VMWare.

Chandler Arizona (North America Travel)

 Company purchased ENTEX (previous employer) Contracted Infrastructure Support to Intel Corp. [Custom Solutions – Dedicated to Client Department] 4th level Software & System support, Server Hardware-Software instillation, cable mgmt., Level1-2 Network support on Access Switches, and hardware maintenance calls. My duties included providing analysis and resolution to Data Center server environment. Research, purchase and install new computers, software and peripherals. Gauge ongoing technology needs of organization and maintain present inventory, RMA defective returns, shipping, receiving, sales, admin, filing, data entry, clerical, ongoing leadership of senior position. Maintain Inventory ASSET database. Promotion from Senior Customer Engineer.

 Company was sold to Siemens Business Services (next employer)Contracted IS/IT support to Intel Corp. [FlexIT, Extended Services, Custom Solutions, Core Services] 2-4 level Software & System support, Client-Server Hardware-Software installation, training and maintenance calls. Dedicated tech for departments, Projects and Acquisitions. Pager – On Call 24x7 support for High priority departments.  My duties included providing analysis and resolution to network, server, workstation (desktop & laptop), printer and software problems. Research, purchase and install new computers, software and peripherals. Gauge ongoing technology needs of organization and maintain present inventory. Organizing and maintaining systems, defective returns, shipping, receiving, sales, admin, filing, data entry, clerical, ongoing leadership of senior position, and training for new employees. Promotion from Consultant I.

• Water Treatment Spec. & Marine Engineer Squad leader, trainer for specialized skills, computerized data processing, director of mobilization and chemical warfare training for my unit, compiling reports, logs and memos• Quarter Master School USAR 77LIMA; Ft. Lee, VA Marine Engineer USAR 88LIMA First phase; Port of Tacoma WA• Honored with ARMY Achievement Medal

• Effectiveness in decision-making and prioritization about the mission impact programs and fund raising programs of the organization so as to effectively represent them in public. Implementation, design, structure, and security of ongoing needs for the LAN & WAN• System support for main campus and three regional offices. Purchasing, organization of data and training. Organize servers (PDC-BDC, file, print, Exchange), E-mail and training of new employees. Oversee data entry in SQL databases. Verify system backups. Interface with vendors, consultants, and others to ensure the efficient operation of the organization's network. Promotion from NT Associate

Bachelor Of Science - Bs, Data Modeling/Warehousing And Database Administration, Dean'S List (4.0)

Ongoing, Achieving Bs In Computer Information Systems

 Some College Coursework Completed  Achieving BS in Computer Information Systems

Information Technology

Some College Coursework Completed, General Studies For Aa In Computer Information Systems

 Some College Coursework Completed  General Studies for AA in Computer Information Systems (English, calculus, sociology, and biology.

High School Diploma, General Studies, 3.5 Gpa