Mark Reiter Email & Phone Number

Des Moines, IA, US

Oversee the hiring, training, and development of customer success specialists (CSS) to deliver top-tier service and achieve revenue goals (Annual Recurring Revenue - ARR).Drive results through the sale and implementation of turnkey SaaS products, as well as customized analytics solutions across the healthcare, retail, and hospitality sectors.

• Consult C-Suite and officer level members of client organizations to provide industry leading analysis, enabling them to achieve their strategic goals for growth.
• Develop and maintain relationships with Fortune 500 decision makers with emphasis in the real estate and consumer marketing sectors.
• Oversee the implementation of projects from inception to delivery to full adoption; incorporating client feedback throughout this process.
• Present deliverables and findings to key decision makers.
• Highlight and convey the implications of consumer/patient data in relation to clients strategic goals and growth strategy.

West Des Moines, Iowa, United States

• Work with local and national technical consultants to identify contract, contract-to-permanent and permanent positions in the areas of IT, Business Applications, Telecommunications and Engineering.
• Network with local User Groups, Technical Schools and Technology Evangelists to grow and enhance the technical personnel community.
• Source potential candidates by utilizing Apex’s proprietary database, referrals, User Groups, job boards and advertising.
• Maintain a “best in class” screening process by meeting all candidates for face-to-face interviews, conducting reference checks and administering technical tests.
• Maintain strong relationships with technical personnel through consistent communication, honesty and loyalty.
• Serve as point of contact for career coaching, resume enhancements, pay rate negotiations, benefits and payroll questions.

Des Moines, Iowa Area

• Recruited 10% of the students in Drake’s Fall 2019 Freshman Class by personally owning the planning, organization and execution of the university’s recruitment strategy for Minnesota and Northwest.
• Facilitated conversations between 450 prospective students and 50 alumni, 150+ current students, 50 Drake professors, 15 Des Moines business professionals, and 40 high school guidance counselors.
• Worked alongside admission professionals from University of Iowa and Grinnell College to execute the 2018 DIG Program, where the admission offices from each institution partnered to provide 30 Twin Cities Guidance.

Des Moines, Iowa Area

• Restructured the Drake Central Iowa Regional Alumni Board of 15 members in the creation of a strategic programming plan that has been used to engage the 20,000 Central Iowa Drake Alumni through the areas of service.
• Recruited, trained and created the programming plan for 200+ volunteers in the construction of three tiny homes in collaboration with Joppa Homeless Outreach for Drake’s national day of service.
• Coordinated the 20th Anniversary of Let’s DU Lunch, a lunch and learn series that brings in top executives from around Des Moines to give a presentation on their work to a group of diverse Des Moines employees.

• Led strategic market research, market persona creation and establishment of two new accounts
• Designed and executed growth marketing strategies outperforming market competition top-funnel lead generation by 200%
• Analyzed data and led development of new strategy for sales and marketing pipeline looking at conversion rates of the customer buying cycle
• Created marketing and sales messaging, strategies and tactics for the roll out of a personal development mobile application and online web platform
• Consulted on new account management placement and product development

Richmond, VA

• Supported a 21 chapter region in delivering a healthy and relevant experience by assessing all 21 development programs and facilitating over 50 development workshops
• Cultivated alumni support with 21 alumni volunteer corporations through coordinated service with 3 district managers via weekly call-ins and post visit assessments
• Worked autonomously over a four state region managing accounts with total revenue over $300,000
• Handled 5 major chapter crisis situations and worked with all involved parties to reach solutions and prevent future problems
• Facilitated creation of and managed strategic yearly goals for all 21 chapters
• Led redevelopment of organizational culture to aid with strategic goals and enhance long term success

• Provided over 400 prospective students with tours of campus and essential information about academics and campus life
• Go-to ambassador for giving speeches introducing the president of the university, welcoming students to campus and many other occasions
• Served on panels alongside of the Dean of Students and other faculty members for different group visit days where prospective students were free to ask questions about any topic pertaining to campus
• Set up appointments for prospective student to visit campus both over the phone and online

Elected by the student body to serve as a student senator for the 2013-2014 academic year. Serving as the Senator-at-Large in charge of the Organization Council. This position oversees all 160 organizations on campus and provides them with resources to help them succeed on campus.

Des Moines, Iowa Area

• Proofread and fact checked various marketing materials
• Organized maintenance on department wide pieces
• Edited and assisted in the management of two separate blogs
• Worked alongside the development of a wealth management app to assist customers in determine their financial health

Davenport, Iowa Area

Was professionally trained in the different cuts of beef, chicken and various other meats. Served customers and provided them with information about different cuts of meat. Performed other necessary duties that involved the cleaning and maintaining of equipment.

Bachelor Of Journalism And Mass Communication, Public Relations

Study Abroad, Social Transformation And Cultural Expression

SIT is a school for students looking for more than a stereotypical semester abroad. Its programs are designed to challenge students to.

Education record

Management Development Certificate Program

Completed courses in communication effectiveness, managing conflict, influencing skills, and leadership development as part of Executive.