As a CSM, I am focused on delivering exceptional client services, managing and overseeing a diverse 20+ clients book of business totaling over USD 4M+ annually. This role taps into my strong competencies in customer success and account management honed from my almost 10+ years experience in call center, telecom, e-commerce, retail, talent outsourcing and academia. If you are exploring strategic solutions to scale up, cut costs and maintain high quality service delivery, you can definitely leverage on my network and experience in the business process outsourcing industry in the Philippines. As a University Lecturer, I have enriched minds in the fields of Marketing, International Business and Economic Development, taking advantage on my profound knowledge and experience to inspire the next generation of professionals and global citizens.#ClientSuccess #ContactCenter #Outsourcing #CustomerService #ClientManagement #BPO #MBA #Academia #SixSigma