Mark Duffin Email & Phone Number

Addington, GB

London, England, United Kingdom

London, United Kingdom

• Part of the Infrastructure and cloud team.o Vendor Management including relationships with suppliers for all infrastructure and cloud services including Google, Telecity, Amazon and Microsofto Benchmarking of suppliers.

London, United Kingdom

• Part of the Technology Business Management team,
• Duties include management of various databases and associated reporting including;
• SMART - Server and Virtual Machine database including maintenance and support charging
• TALISMAN - Telephone estate database
• Service Catalogue
• Creating various data capture methodologies for the above databases

• Part of the Cerner Millennium R0 to LC1e upgrade and order-coms projects,
• Duties include end user and champion user training delivery and design, including developing lesson plans end user handouts and other documentation. Local design of the training domain, data load, datasets and Single.
• Assisting the RA Manager in converting to use of ESR UIM interface.
• Part of a project to investigate the potential for a greater use of e-learning with-in the trust.
• Design and implementation of new online feedback forms for user feedback and preparation of a staff survey to identify the future direction of IT training within the Trust.

• Working on NHS projects, including;
• Cerner Millennium deployments with RiO projects at St. George's Healthcare NHS Trust, Trust Newcastle Upon Tyne Hospitals Foundation, Kingston Hospital
• RiO deployments with Richmond and Twickenham PCT, Berkshire Healthcare Foundation Trust and Avon and Wiltshire Partnership Trust
• Primary duties included development and delivery of end user training both for classroom sessions and one-to-one training, and training material including e-learning, user guides, lesson plans and course outlines for.

• Working on NHS projects, including;
• Cerner Millennium deployments with Barnet and Chase Farm Hospitals and Kingston Hospital
• RiO deployments with Newham Primary Care Trust and Barking and Dagenham Primary Care Trust
• Primary duties included development and delivery of end user training for classroom based sessions and one-to-ones, and training material ranging from end user handouts, manuals lesson plans and course guides, and post.
• Also outside of NHS assignments my main duties were training beginners and intermediate level users from a wide range industry sectors (including financial services, sales and ministry of Justice) on Microsoft Office.

• Training of staff within North Devon Healthcare community in basic use of IT and use of Cerner Millennium R0,
• Design of training courses and materials, lesson plans, end user manuals, quick reference guides and web based training.
• Planning and running of demonstrations of Cerner Millennium R0 and development or pre-go live refresher training.

Education record

A-Levels: Computing Maths Physics General Studies GCSE: General Studies

Education record

GCSE’s, Double Science AA English D French D Geography C Maths A Statistics C GNVQ Engineering Intermediate Merit Others Young Enterprise.