Mark Dulsky Email & Phone Number

With over 25 years of experience as the exclusive provider of the American Council on the Teaching of Foreign Languages (ACTFL) assessments, each year LTI delivers hundreds of thousands of language proficiency tests to companies, academic institutions, government agencies and individuals.• Manage Customer Support team of 10 employees· Oversee and analyze CRM data to optimize for the sales team· Responsible for remote proctoring vendors and process· Handling several key customers worth over $500K annually

New York City Metropolitan Area

· Manage Customer Support team of 8 employees· Implemented metrics-driven culture

Greater New York City Area

· Handle all Salesforce Administrative functions for 2 instances including account maintenance, reports and dashboards, and training of new employees· Installed and managed 2 Pardot instances· Transitioned 2 instances to Salesforce Lightning· Improve processes by adding more efficient functionality and paths

Greater New York City Area

A social impact company delivering Global STEAM (STEM + Arts) enrichment courses that promote design thinking and one-to-one collaboration between students from around the world. Level Up Village runs courses at more than 400 schools, with 90+ Global Partner organizations in more than 20 countries.* Operational responsibility for the Salesforce and internally developed communication platforms handling over 10,000 students and over 100 partners.* On boarded over 90 new partners in 2 years. Developed standardized protocol for launch and management. Manage the matching process with global partners to US schools.* Built stronger partner relationships delivering growth in classes offered and increased participation. Reworked business model to lower global partner cost by 50% each year.* Monitor over 300 classes and 50,000 collaboration points ensuring a quality product and experience.* Created workflows, automated emails, including FormAssembly links to enhance Salesforce reporting and warehousing of operational data.

Westport, Ct

Community Service program with over 200 student and adult volunteers, providing safe rides home to high school students with no questions asked.• Directed operations and fundraising efforts.• Improved effectiveness of training sessions; developed and maintained program website.• Orchestrated sponsorship change reducing insurance costs 30% and streamlining renewal process.

Norwalk, Ct

• World History 9th grade long term substitute.• Co-taught five 9th and 10th grade social studies special education classes.• Responsibilities included: lesson planning, creating and grading assessments, including differentiation, and parent conferences.

Trumbull, Ct

Sports training facility specializing in developing baseball and softball skills in children aged 3-18.• Designed and operated year round clinics, camps and development programs.• Implemented new operational and accounting controls through software upgrades while ensuring the continuation and enhancement of services.• Executed marketing program resulting in a 25% increase.• Led team of 7 employees.

Stamford, Ct

Mortgage investment firm that acquired & securitized small balance loans; loan portfolio>$650 million.• Created requirements for customized loan origination system with $2 million budget.• Successfully implemented system and trained users.• Improved process flow of loan inputs to system reducing turnaround time.• Led team of 3 underwriters.

Greater New York City Area

Privately held company with nearly $200 million in sales providing fueling services to airlines at 22 airports in the US, Canada and Latin America. Allied Aviation was spun off from Ogden Services.• Led team of 6, responsible for: payroll, A/P, billing, and accounts receivable.• Managed Ceridian payroll with weekly payroll over $1 million and over 1,400 checks.• Improved cash flow by reducing outstanding AR by 10 days. Effectively navigated multiple airline bankruptcies mitigating negative cash flow.• Implementation team lead for new financial accounting system (Epicor).

Greater New York City Area

• Successfully Implemented PeopleSoft HRIS system for 6,000 employees.• Directed training of personnel at 23 locations.

Macau And Hong Kong

• Started up ground handling operations at two brand new airports in Asia.• Developed and executed marketing strategies obtaining 18 major customers.• Managed customer relations with multiple airlines worth over $22 million annually.• Supervised staff of 375.

Greater New York City Area

• Managed facility operations for venue management company, supervising and scheduling staff up to 150 depending on locations.

Bachelor Of Arts, Psychology

Activities and Societies: Captain - football team

Master Of Arts (M.A.), Secondary Education And Teaching