Mark Dunham, Maicd Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, Australia

• Key Engagements/Achievements:
• KOMATSU - Designed and implemented the SRO (Strategy Realisation Office) to oversee all strategic/critical projects and programs for their Transformation to uplift operational efficiency. Designed and delivered a.
• SCENTRE GROUP (Owner… Show more Key Engagements/Achievements:
• SCENTRE GROUP (Owner and operator of Westfields Shopping Centres) - Implemented a revised Portfolio structure (IT PMO) and ways of working for the Technology Transformation, gaining clarity on all their initiatives.
• FOXTEL - Successfully implemented the Finance and Advertising Transformation program. Detailed the as-is finance and advertising operations processes and worked with the leadership teams to determine a new process.
• KOMATSU - Successfully remediated and implemented Microsoft Dynamics CRM program for an industrial client and delivered a 96% immediate adoption rate. Plus, Business case development of a transformational project for.

Port Macquarie, New South Wales, Australia

• Essential Energy was about to commence a significant Transformation to reduce the overall cost base through process improvements and FTE reduction strategies and engaged with me to build their transformation office..
• In alignment with the newly appointed Transformation Director, designed and set up Essential Energy's Transformation office operating model. This included the structure, processes, governance, and templates required to.
• Successfully… Show more Essential Energy was about to commence a significant Transformation to reduce the overall cost base through process improvements and FTE reduction strategies and engaged with me to build their.
• Successfully implemented and handed over the operational transformation office to the Transformation Director. Show less

Sydney, Australia

Short and long-term engagements have included: - Program Director for a Government Agency- EPMO & PMO Director in Utilities- Transformational Consulting in Utilities- Delivery Consulting in Media - Mentoring and organisational capability uplift

Sydney, Australia

• MCN (now called Foxtel Media) is the Advertising arm of Foxtel that generates Advertising revenue from placements in Foxtel Broadcast, on-demand, and online products. I was hired as a Program Consultant to assist in a.
• Accelerated the release of a mid-roll advertisement project in the Foxtel Video on Demand channels.
• Built a detailed scope and restructured a program called Advanced Advertising to enable… Show more MCN (now called Foxtel Media) is the Advertising arm of Foxtel that generates Advertising revenue from placements in.
• Built a detailed scope and restructured a program called Advanced Advertising to enable a more acceptable agile delivery model in alignment with Foxtel delivery teams. Validated the financial model to prove the.
• Assisted and mentored MCN project teams, uplifting their delivery capability Show less

Sydney, Australia

• Engaged in implementing Ausgrid's Enterprise Portfolio Management Office as Ausgrid underwent an extensive transformation and cost reduction strategy throughout the business. Key Achievements:
• Delivered a new Enterprise level Delivery Framework to give consistent visibility of all programs and projects, including Transformational projects and programs to the Executive and Board levels.
• Delivered new prioritisation and benefits management frameworks, enabling key insights for… Show more Engaged in implementing Ausgrid's Enterprise Portfolio Management Office as Ausgrid underwent an extensive.
• Delivered new prioritisation and benefits management frameworks, enabling key insights for fact-based decision-making.
• Developed pre-flight/in-flight roadmap to give the CEO and Board line of sight for all Initiatives with the above key insights for the holistic view of Ausgrid’s Initiatives. Show less

Sydney

• Program Director PTIPS - PTIPS (Public Transport Information & Priority System) is used to performance manage $1.2BN of government contracts for 21 bus operators. Highly complex business & technical environment.
• The program completed its… Show more Program Director PTIPS - PTIPS (Public Transport Information & Priority System) is used to performance manage $1.2BN of government contracts for 21 bus operators. Highly complex.
• The program completed its main deliverables and is now realising cost-benefit savings of over $123m (75% cost reduction) through the following;
• Re-platformed the system to a Cloud-based service to fix performance/access issues removing technical debt and reducing the cost base
• Drove innovation enabling the removal of legacy hardware, saving field costs and removing the need for re-investment of $15m every three years
• Negotiated/novated all vendor contracts across field service, telecoms and cloud hosting providers and mobilised a brand-new business service desk, further reducing the total cost of ownership of PTIPS.

Sydney, Australia

• Hired as Program Director to rescue the failing Circulation program to migrate 18 legacy systems to a centralised solution improving Newspaper circulation processes.Key Achievements:
• Successfully rescued the impending deployment of the centralised system in VIC.
• Built a Nationwide rollout plan and managed regional teams across NSW / VIC / QLD / TAS / SA.
• Reset the stakeholders with the key business drivers to enable the correct priorities to be delivered.
• Empowered… Show more Hired as Program Director to rescue the failing Circulation program to migrate 18 legacy systems to a centralised solution improving Newspaper circulation processes.Key Achievements:
• Empowered the program team leads to be actively involved in driving the project and making decisions where/when required. Show less

Sydney, Australia

• Hired initially to manage Australian projects for both back-of-house and consumer products/mobile apps for productions such as Big Brother. Key Achievements:
• Delivered lean governance model for all Australian projects, giving line-of-sight to the Executive team, enabling them for informed decision-making.
• After successfully delivering the above, I was invited by the Shine Group UK and Elizabeth Murdock to extend the governance model globally (Europe, Asia-Pac & USA), becoming… Show more Hired initially to manage.
• After successfully delivering the above, I was invited by the Shine Group UK and Elizabeth Murdock to extend the governance model globally (Europe, Asia-Pac & USA), becoming the Global PMO Director. Successfully.

Sydney, Australia

• Senior Program Manager and heading up the delivery of the publishing platforms for the new digital subscription business, enabling direct customer engagement and billing. Paid Content is an “all-of-business” Program.
• Successfully launched a highly complex program within a very tight 12-month timeframe, followed… Show more Senior Program Manager and heading up the delivery of the publishing platforms for the new digital subscription.
• Successfully launched a highly complex program within a very tight 12-month timeframe, followed by the launch of the first national masthead, “The Australian”, including a rebranded website/m-site, revised iPad.

Sydney, Australia

• Managed Foxtel’s online program of work valued at approximately $18m, spanning multiple divisions - online/information systems/engineering and broadcast systems. Delivered online program delivery governance framework.
• Delivered the first Australian live online streaming service - Vancouver Winter Olympic Games.
• Delivered the first Australian streaming service - Foxtel… Show more Managed Foxtel’s online program of work valued at approximately $18m, spanning multiple divisions - online/information systems/engineering and.
• Delivered the first Australian streaming service - Foxtel on Xbox360 [On-Demand IP video delivery]. Show less

• Program delivery manager within the Online Sales & Marketing Department from IT services running a portfolio of 12-15 projects with four project managers, 5 Business Analysts and Multiple Vendors, reporting to the GM.
• Released 31 sites over five global regions and six foreign language sites, Re-platformed all legacy components of QANTAS.COM to improve business workflows and more agility to adapt to market needs therefore reducing.

Project ConsultancyWorking with previous business contacts from ITABA3 & emagine international, I have been contracted to run a series of project health checks/reviews on current and previous projects to ensure a standard of quality was/is maintained. Project budgets ranged from $50k to $4m for software development/customisation & implementation projects.

The main account I was responsible for was Fairfax Business Media and worked with them to implement a list management marketing tool for their flagship product 'AFR Access' increased the visibility and communication of AFR access by 150%.Managed Fairfax AFR Access account operations implementing a support process to solve 85% of issues within the first 2.

Managing a portfolio of projects for Corporate division, with an internal team of business analysts, developers, testers, trainers and team leaders building or outsourcing solutions for Corporate requirements.Maintained the client [Corporate business units] relationship and funnelling all requests for new work/projects and presented to Global corporate.

Managed the development of applications; utilising SMS/MMS as the medium for customer contact/SMS campaigns and for a real time mobile CC payment system.Presented to client the iSMS solutions to various industries to board level through pre-sales activities. Building and attaining sales leads with customers in various industries such as; Media/brand.

Responsible for all IT; to develop, customise, implement and deliver & present emagine’s CRM products (Loyalty/Campaign/Churn management solutions) into Telco’s utilising technologies such as J2EE, Oracle, SQL,.NET & VB. Strategically driving emagine to utilise new technologies to improve product offerings. Implemented a structured project management.

Westpac Bank (AUS) Project ManagerOrd Minnett (AUS) Project ManagerCSC, Computer Sciences Corporation (AUS) Project ManagerDeutsche Bank (AUS) Senior Consultant / Project ManagerReuters (UK) Senior Technical ConsultantOverseas Chinese Bank (UK) Senior ConsultantBank of Tokyo Mitsubishi (UK) Senior ConsultantCommonwealth bank of Australia (AUS) Technical.