Mark Dunham, Maicd Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Key Engagements/Achievements:• KOMATSU - Designed and implemented the SRO (Strategy Realisation Office) to oversee all strategic/critical projects and programs for their Transformation to uplift operational efficiency. Designed and delivered a customised governance framework for waterfall/traditional and agile delivery approaches. Developed and produced the 'Playbook' and templates for Komatsu to run the SRO, giving clarity and consistency to strategic initiatives.• SCENTRE GROUP (Owner… Show more Key Engagements/Achievements:• KOMATSU - Designed and implemented the SRO (Strategy Realisation Office) to oversee all strategic/critical projects and programs for their Transformation to uplift operational efficiency. Designed and delivered a customised governance framework for waterfall/traditional and agile delivery approaches. Developed and produced the 'Playbook' and templates for Komatsu to run the SRO, giving clarity and consistency to strategic initiatives.• SCENTRE GROUP (Owner and operator of Westfields Shopping Centres) - Implemented a revised Portfolio structure (IT PMO) and ways of working for the Technology Transformation, gaining clarity on all their initiatives, reducing wasted effort on low-value projects, and focusing on projects with a strong return on investment delivering benefits back to the business.• FOXTEL - Successfully implemented the Finance and Advertising Transformation program. Detailed the as-is finance and advertising operations processes and worked with the leadership teams to determine a new process through a lean approach, identifying opportunities for automation and outsourcing to a key external supplier. Executed the plan, which resulted in Reducing FTE requirements by ~75% and increasing operational efficiencies by ~35%.• KOMATSU - Successfully remediated and implemented Microsoft Dynamics CRM program for an industrial client and delivered a 96% immediate adoption rate. Plus, Business case development of a transformational project for core business operations moving from SAP to Dynamics. Successfully captured essential requirements and built new processes to gain a positive ROI within 18 months of delivery.• LIBERTY INDUSTRIAL – Engaged to develop key requirements and an RFP for their ERP replacement. However, this extended to a larger Technology Transformation program, during the discovery phase. Developed the RFP, performed a market scan of over 40 solutions, and focused on leading best-of-breed suppliers to respond. Show less

Port Macquarie, New South Wales, Australia

Essential Energy was about to commence a significant Transformation to reduce the overall cost base through process improvements and FTE reduction strategies and engaged with me to build their transformation office. Key Achievements:• In alignment with the newly appointed Transformation Director, designed and set up Essential Energy's Transformation office operating model. This included the structure, processes, governance, and templates required to operate.• Successfully… Show more Essential Energy was about to commence a significant Transformation to reduce the overall cost base through process improvements and FTE reduction strategies and engaged with me to build their transformation office. Key Achievements:• In alignment with the newly appointed Transformation Director, designed and set up Essential Energy's Transformation office operating model. This included the structure, processes, governance, and templates required to operate.• Successfully implemented and handed over the operational transformation office to the Transformation Director. Show less

Sydney, Australia

Short and long-term engagements have included: - Program Director for a Government Agency- EPMO & PMO Director in Utilities- Transformational Consulting in Utilities- Delivery Consulting in Media - Mentoring and organisational capability uplift

Sydney, Australia

MCN (now called Foxtel Media) is the Advertising arm of Foxtel that generates Advertising revenue from placements in Foxtel Broadcast, on-demand, and online products. I was hired as a Program Consultant to assist in a few key projects and improve their project capabilities. Key Achievements:• Accelerated the release of a mid-roll advertisement project in the Foxtel Video on Demand channels.• Built a detailed scope and restructured a program called Advanced Advertising to enable… Show more MCN (now called Foxtel Media) is the Advertising arm of Foxtel that generates Advertising revenue from placements in Foxtel Broadcast, on-demand, and online products. I was hired as a Program Consultant to assist in a few key projects and improve their project capabilities. Key Achievements:• Accelerated the release of a mid-roll advertisement project in the Foxtel Video on Demand channels.• Built a detailed scope and restructured a program called Advanced Advertising to enable a more acceptable agile delivery model in alignment with Foxtel delivery teams. Validated the financial model to prove the program’s commercial viability.• Assisted and mentored MCN project teams, uplifting their delivery capability Show less

Sydney, Australia

Engaged in implementing Ausgrid's Enterprise Portfolio Management Office as Ausgrid underwent an extensive transformation and cost reduction strategy throughout the business. Key Achievements:• Delivered a new Enterprise level Delivery Framework to give consistent visibility of all programs and projects, including Transformational projects and programs to the Executive and Board levels.• Delivered new prioritisation and benefits management frameworks, enabling key insights for… Show more Engaged in implementing Ausgrid's Enterprise Portfolio Management Office as Ausgrid underwent an extensive transformation and cost reduction strategy throughout the business. Key Achievements:• Delivered a new Enterprise level Delivery Framework to give consistent visibility of all programs and projects, including Transformational projects and programs to the Executive and Board levels.• Delivered new prioritisation and benefits management frameworks, enabling key insights for fact-based decision-making.• Developed pre-flight/in-flight roadmap to give the CEO and Board line of sight for all Initiatives with the above key insights for the holistic view of Ausgrid’s Initiatives. Show less

Sydney

Program Director PTIPS - PTIPS (Public Transport Information & Priority System) is used to performance manage $1.2BN of government contracts for 21 bus operators. Highly complex business & technical environment, working across multiple government agencies, divisions and service providers. Worked with the sponsor and executives to mobilise a new program organisation, re-skilled the team and built a strong management and delivery team.Key Achievements:• The program completed its… Show more Program Director PTIPS - PTIPS (Public Transport Information & Priority System) is used to performance manage $1.2BN of government contracts for 21 bus operators. Highly complex business & technical environment, working across multiple government agencies, divisions and service providers. Worked with the sponsor and executives to mobilise a new program organisation, re-skilled the team and built a strong management and delivery team.Key Achievements:• The program completed its main deliverables and is now realising cost-benefit savings of over $123m (75% cost reduction) through the following;• Re-platformed the system to a Cloud-based service to fix performance/access issues removing technical debt and reducing the cost base• Drove innovation enabling the removal of legacy hardware, saving field costs and removing the need for re-investment of $15m every three years• Negotiated/novated all vendor contracts across field service, telecoms and cloud hosting providers and mobilised a brand-new business service desk, further reducing the total cost of ownership of PTIPS.• Strategic vision to extend the service to include all modes of transport in real time for incident management for improved service management for operatorsProgram Director/Advisor - Design and set up the program to implement Point to Point Transport Commission. Point to Point Transport was newly created to address the growing services such as Uber and uphold regulatory requirements and safety for the public.Key Achievements:• Redesigned and implemented new Governance models and frameworks to give visibility and enable correct decision-making at Executive/Commissioner levels.• Restructured program to be business capability driven to align with Business priorities.• Built a new team, gained approval for a Minimum Viable Product for Day 1, and re-engaged vendor to develop a sound business architecture roadmap. Show less

Sydney, Australia

Hired as Program Director to rescue the failing Circulation program to migrate 18 legacy systems to a centralised solution improving Newspaper circulation processes.Key Achievements:• Successfully rescued the impending deployment of the centralised system in VIC.• Built a Nationwide rollout plan and managed regional teams across NSW / VIC / QLD / TAS / SA.• Reset the stakeholders with the key business drivers to enable the correct priorities to be delivered.• Empowered… Show more Hired as Program Director to rescue the failing Circulation program to migrate 18 legacy systems to a centralised solution improving Newspaper circulation processes.Key Achievements:• Successfully rescued the impending deployment of the centralised system in VIC.• Built a Nationwide rollout plan and managed regional teams across NSW / VIC / QLD / TAS / SA.• Reset the stakeholders with the key business drivers to enable the correct priorities to be delivered.• Empowered the program team leads to be actively involved in driving the project and making decisions where/when required. Show less

Sydney, Australia

Hired initially to manage Australian projects for both back-of-house and consumer products/mobile apps for productions such as Big Brother. Key Achievements:• Delivered lean governance model for all Australian projects, giving line-of-sight to the Executive team, enabling them for informed decision-making.• After successfully delivering the above, I was invited by the Shine Group UK and Elizabeth Murdock to extend the governance model globally (Europe, Asia-Pac & USA), becoming… Show more Hired initially to manage Australian projects for both back-of-house and consumer products/mobile apps for productions such as Big Brother. Key Achievements:• Delivered lean governance model for all Australian projects, giving line-of-sight to the Executive team, enabling them for informed decision-making.• After successfully delivering the above, I was invited by the Shine Group UK and Elizabeth Murdock to extend the governance model globally (Europe, Asia-Pac & USA), becoming the Global PMO Director. Successfully implemented a PPM Tool and rolled out the Global PMO capability. Show less

Sydney, Australia

Senior Program Manager and heading up the delivery of the publishing platforms for the new digital subscription business, enabling direct customer engagement and billing. Paid Content is an “all-of-business” Program impacting every part of the business - Editorial, Product, Marketing, Sales, Finance, Circulation, Publishing, Subscriptions, Operations and Customer Service.Key Achievement:• Successfully launched a highly complex program within a very tight 12-month timeframe, followed… Show more Senior Program Manager and heading up the delivery of the publishing platforms for the new digital subscription business, enabling direct customer engagement and billing. Paid Content is an “all-of-business” Program impacting every part of the business - Editorial, Product, Marketing, Sales, Finance, Circulation, Publishing, Subscriptions, Operations and Customer Service.Key Achievement:• Successfully launched a highly complex program within a very tight 12-month timeframe, followed by the launch of the first national masthead, “The Australian”, including a rebranded website/m-site, revised iPad application, and fully pay-enabled Android application across all platforms. Show less

Sydney, Australia

Managed Foxtel’s online program of work valued at approximately $18m, spanning multiple divisions - online/information systems/engineering and broadcast systems. Delivered online program delivery governance framework to maintain the pipeline of work, driving the strategic & tactical priorities of the business. Key Achievements:• Delivered the first Australian live online streaming service - Vancouver Winter Olympic Games.• Delivered the first Australian streaming service - Foxtel… Show more Managed Foxtel’s online program of work valued at approximately $18m, spanning multiple divisions - online/information systems/engineering and broadcast systems. Delivered online program delivery governance framework to maintain the pipeline of work, driving the strategic & tactical priorities of the business. Key Achievements:• Delivered the first Australian live online streaming service - Vancouver Winter Olympic Games.• Delivered the first Australian streaming service - Foxtel on Xbox360 [On-Demand IP video delivery]. Show less

Program delivery manager within the Online Sales & Marketing Department from IT services running a portfolio of 12-15 projects with four project managers, 5 Business Analysts and Multiple Vendors, reporting to the GM of Airline Delivery. My Portfolio of projects ranges from $800k to around $15m each, totalling a portfolio of approx $25m+. Projects are Major initiatives to increase revenue through customer/ business interaction through the QANTAS.COM site and associated supporting… Show more Program delivery manager within the Online Sales & Marketing Department from IT services running a portfolio of 12-15 projects with four project managers, 5 Business Analysts and Multiple Vendors, reporting to the GM of Airline Delivery. My Portfolio of projects ranges from $800k to around $15m each, totalling a portfolio of approx $25m+. Projects are Major initiatives to increase revenue through customer/ business interaction through the QANTAS.COM site and associated supporting applications.Key Achievement: • Released 31 sites over five global regions and six foreign language sites, Re-platformed all legacy components of QANTAS.COM to improve business workflows and more agility to adapt to market needs therefore reducing the cost of sale and increasing revenue by $17m p/year. Show less

Project ConsultancyWorking with previous business contacts from ITABA3 & emagine international, I have been contracted to run a series of project health checks/reviews on current and previous projects to ensure a standard of quality was/is maintained. Project budgets ranged from $50k to $4m for software development/customisation & implementation projects.

The main account I was responsible for was Fairfax Business Media and worked with them to implement a list management marketing tool for their flagship product 'AFR Access' increased the visibility and communication of AFR access by 150%.Managed Fairfax AFR Access account operations implementing a support process to solve 85% of issues within the first 2 months of the product launch. Also developed proposals for consultancy and implementation of prospective clients.

Managing a portfolio of projects for Corporate division, with an internal team of business analysts, developers, testers, trainers and team leaders building or outsourcing solutions for Corporate requirements.Maintained the client [Corporate business units] relationship and funnelling all requests for new work/projects and presented to Global corporate management and global project office for authorisation. Built and maintained vendor relationships for outsourced development/support of… Show more Managing a portfolio of projects for Corporate division, with an internal team of business analysts, developers, testers, trainers and team leaders building or outsourcing solutions for Corporate requirements.Maintained the client [Corporate business units] relationship and funnelling all requests for new work/projects and presented to Global corporate management and global project office for authorisation. Built and maintained vendor relationships for outsourced development/support of travel management solutions. Show less

Managed the development of applications; utilising SMS/MMS as the medium for customer contact/SMS campaigns and for a real time mobile CC payment system.Presented to client the iSMS solutions to various industries to board level through pre-sales activities. Building and attaining sales leads with customers in various industries such as; Media/brand corporations, retail, health & fitness, web development service providers, financial services, telecommunication partners through extensive… Show more Managed the development of applications; utilising SMS/MMS as the medium for customer contact/SMS campaigns and for a real time mobile CC payment system.Presented to client the iSMS solutions to various industries to board level through pre-sales activities. Building and attaining sales leads with customers in various industries such as; Media/brand corporations, retail, health & fitness, web development service providers, financial services, telecommunication partners through extensive pre-sales activities. Show less

Responsible for all IT; to develop, customise, implement and deliver & present emagine’s CRM products (Loyalty/Campaign/Churn management solutions) into Telco’s utilising technologies such as J2EE, Oracle, SQL, .NET & VB. Strategically driving emagine to utilise new technologies to improve product offerings. Implemented a structured project management methodology. Prepared all materials & performed pre-sales meetings throughout the Asia Pacific region at CEO and board level. Responsible… Show more Responsible for all IT; to develop, customise, implement and deliver & present emagine’s CRM products (Loyalty/Campaign/Churn management solutions) into Telco’s utilising technologies such as J2EE, Oracle, SQL, .NET & VB. Strategically driving emagine to utilise new technologies to improve product offerings. Implemented a structured project management methodology. Prepared all materials & performed pre-sales meetings throughout the Asia Pacific region at CEO and board level. Responsible for responding to RFIs & RFPs, scoping requirements and calculating the potential development/delivery and resource costs, plus end-to-end contract negotiation. Show less

Westpac Bank (AUS) Project ManagerOrd Minnett (AUS) Project ManagerCSC, Computer Sciences Corporation (AUS) Project ManagerDeutsche Bank (AUS) Senior Consultant / Project ManagerReuters (UK) Senior Technical ConsultantOverseas Chinese Bank (UK) Senior ConsultantBank of Tokyo Mitsubishi (UK) Senior ConsultantCommonwealth bank of Australia (AUS) Technical ConsultantLiverpool Victoria Insurance (UK) Developer and Technical ConsultantESL Services (UK) Developer