Mark Dunning Email & Phone Number

London, Gb

Technology to support and deliver the Men's Rugby World Cup France 2023Technology strategy and roadmaps to support and deliver the Women's Rugby World Cup 2025 and Men's Rugby World Cup 2027 and USA 2031Rationalization and optimisation of technology within World Rugby (On-premise, AWS and Azure)Integration of RugbyPass TV into World RugbyTechnology setup for new London offices

London, Gb

• 3 D365 F&O Deployments• 1 Migration from AX to D365• 1 D365 CE Deployment• Development of long term ERP strategy roadmap for Finance, CRM and HR

London, Gb

• Responsible for the technology strategy, operations, delivery, cyber security, audit, and compliance globally.• Leadership of major transformation to best-in-class enterprise SaaS platforms (D365, Power BI, Devex, Logic Apps and Dayforce) and the technology build for innocent’s first sustainable manufacturing site in Rotterdam.• Implementation of a global technology operating model to significantly reduce cost and increase agility, including in-sourcing of network and infrastructure teams, migration of infrastructure to public cloud providers.• Strengthening of cyber security controls, systems, disaster recovery and response mechanisms.• Formation of diverse new technology teams, covering all aspects of enterprise and manufacturing technologies through development of junior talent.• Modernisation of the technology organisation with implementation of ITSM tools and creation of standard processes.• Negotiation and implementation of several major strategic technology partnerships.• Development and implementation of long-term technology vison and strategy aligned to the growth ambitions and business objectives.• Evangelizing sustainable technology and team diversity within the business, C-suite and externally at conferences and networking events.

Tokyo, Jp

Global leadership of Platforms Delivery function, driving the end-to-end delivery, serviceability and change of Platforms (D365 Finance, D365 Timesheets, AX2012 Finance, AX2012 HR, Time and Expenses, Concur, Coupa, Bellin, Bloomberg, Blackline, Workday and BizTalk integrations).Responsible for:• Designed the strategy and built Regional Delivery Teams for service delivery, change and new market deployments• Identifying, planning, and leading initiatives to continuously improve the efficiency and effectiveness of service delivery and service team operations• Accountability for Global Platform technology assets, stability and support• Consolidating and controlling platform budgets, including infrastructure, licencing, support contracts, Central and Regional Teams• Maintaining effective relationships with Global, Regional and Country C-level business leaders, serving as point of escalation for operations, service and change• Contract negotiation and vendor management of key 3rd party suppliers• Identifying, designing and implementing best practices for the Technology Service Delivery, Change, Configuration and Transition teams• Transition to best in breed managed services and infrastructure 3rd party delivery partners• Migration of On-Premise AX, BizTalk and SharePoint systems to Azure• Building and development of an off-shore Centre of Excellence to provide change, data& analytics and master data maintenance

Paris, Fr

• Responsible for a directly managing a team of 20+ people based in UK• Delivery and support of an Oracle HR, Payroll, Procurement and Finance Cloud based shared service for 7 London Borough Councils• Senior stakeholder management across 7 London Borough Councils and opportunity generation for on-boarding additional London Borough Councils

Paris, Fr

• Responsible for managing a team of 100+ direct reports based in UK, India, US and Asia• P&L management of annual multimillion pound contract for delivery and support of SAP and ATG services, at application and infrastructure level• Client and partners relationship building and opportunity generation• Support of high revenue web commerce solution using Agile development process • Creation and implementation of CSIP to optimise the existing service• Providing leadership and direction to identify, design and build processes to service delivery best practices• Engagement with senior stakeholders across geographies and business user communities to obtain strategic agreement and gain client satisfaction• Implementation of a global allocation and replenishment system (TXT)• Migration to SAP HANA Enterprise Cloud (IasS and PaaS)• Service design and creation of multi-vendor service catalogue for SAP HANA Enterprise Cloud• Successful negotiation of a 5 year contract renewal, scope expansion to include HANA, allocation and replenishment, service management support services and DevOps support model• Service redesign to include service levels linked to business critical processes• Increased business customer service satisfaction through improvements in global service desk, first line support and supporting 3rd Parties• Alignment of suppliers and first line support into a standard delivery model• Implementation of Continuous Service Improvement Programmes (CSIP) across supplier to increase performance, define and implement KPI measures• Global Service Desk team restructure and service management tool reimplementation to align reporting, provide KPI measurements and subsequent month on month KPI improvements• Optimisation of Cisco Interactive Voice Recognition to reduce call abandonment and provide new routing to appropriate suppliers• Define service operating models, SLA’s and future service strategy for suppliers

Paris, Fr

• Global client and account management (Engagement Manager)• Programme Management to Capgemini and client specific standards• Responsible for managing teams of Project Managers to provide QA, leadership, motivation and development• Management of global on-shore and off-shore teams• Delivery of multi $1m projects and programs from bids to implementation• Ensuring project compliance to standards and alignment with the existing contract• Programme Risk and Issue management• Client and partners relationship building and multi million pound opportunity generation aligning to the clients business strategies• Project Management Line of Business staff reviewer• Account Financial Management• Integration of existing systems into SAP

Paris, Fr

• Management of a £1.5m programme to deliver automated procurement of IT and Telephony for a major police authority through integration of SAP, Remedy and external suppliers systems• Programme Financial Management and Forecasting• SAP Service Delivery Manager and Principal Contact for the Enterprise Solutions Centre, responsible for providing recommendations for change to align with industry best practice• Client escalation point for incident, change, problem management of SAP applications and infrastructure• Managing partners to deliver application and infrastructure support• Service Introduction \ Transition Project Management• Ensuring project compliance to standards and alignment with the existing contract• Programme Risk and Issue management• Implementation of a Continual Service Improvement Programme• Design and Introduction of ITIL compliant Change and Release Process• Research, recommendations, design and implementation of the clients SAP Enterprise Solution Centre (90+ staff)• Transition of SAP Window to Unix migration and ECC 6.0 upgrade (1,300 users) into Business As Usual (BAU) support• Organisation of regular meetings with the client and partners to provide governance, develop relationships and generate new opportunities• Introduction of a Service Desk improvement plan to reduce incorrectly logged ticket from 490 to 10 per month• Preparation, delivery and negotiations of (£1m+) bids with clients, partners and across service lines• Management of £15m network replacement project in partnership with BT

•Driving Business transformation from legacy European Applications to centralised SAP ERP Platforms•Transition of CRM, HR and SRM from Project Teams to Support Teams•Development of ITIL documentation to support SAP landscape•5 direct reports for HR, SRM, ESAP 1.0 Transition, Change Management and Communications•Involved in Solution Manager implementation for system monitoring / change control / service desk•Providing CRM project monitoring support to senior management•Managed onshore and offshore outsourced support teams and SLA compliance for Pan-European solutions•Monitoring of outsourced resources and process improvements•Responsible for ensuring processes meet with Sarbanes Oxley requirements•Strong client communication and leadership skills•Managed Lean Six Sigma Green Belt project to implement Access Enforcer and Compliance Calibrator for SAP applications•Setting and management of staffing and project budgets•Committee member of SAP CRM Special Interest Group

•Managed interface and data migration project plans for legacy applications to CRM •Management, support and development of global teams of up to 20 people•Specification, implementation and training for the development of a content and document management system for Xerox Europe•Creation and introduction of development/testing standards and methodologies across teams•Creation of global/corporate technology and strategic roadmaps•Creation and negotiation of Service Level Agreements (SLA’s)•Management of relationships with third party suppliers•Introduction of Oracle 10g Application Server and J2EE•Migration of projects from VB to Java/J2EE•Presentations to Senior Management of strategies and projects•Management and documentation of projects from initial charter creation through to handover to support teams within Xerox’s Lean Six Sigma TTM methodologies•Introduction of processes and procedures to comply with Sarbanes Oxley requirements

(HTML/JavaScript/PERL/Flash/XML)•Design, development and implementation of all UK websites and intranet sites•Management and training of a team of 4 developers•Design and development of sites including flash movies, daily uploads and calculation of units prices from mainframe systems•Working with corporate on web design standards and web strategies

(SE/Developer 2000/Oracle)•Initial investigations for a Group Business quotation system to SSADM standards•Analysis, data modelling and design of the system using Systems Engineer (SE)•Planning and creation of standards, prototypes and libraries•Coaching and management of up to 10 team members•Management of the migration from the IS/2 system into Oracle

•Creation of a new IS/2 module with 3 direct reports•Analysis of the requirements to SSADM standard and the subsequent design and implementation of the module•Introduction of a source control system PVCS to aid in development•Migration of a Computers at Point of Sale (CAPS) system onto a Windows platform with a GUI interface•Writing interfaces and the migration of data from Cobol into PowerBuilder•Investigation, development and implementation using SSADM standards•Maintenance and development of Orchid source code software for the Sun Life of Canada CAPS system with 2 direct reports

•Development of a Computers at Point of Sale (CAPS) system for use on portables by a Life Assurance field force •Liaison with Life Assurance Companies during the system development•Management of a team of 4 programmers

•Design and development of stock control, invoice and ordering systems in Pascal•Development of a factory control system for using Factory Link and C

Hnc, Computer Science

Hnc, Computer Science, Maths, World Development

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