Mark Washburn Email & Phone Number

Rochester, Ny

Lead engineer, Production Support- First engineer on new team- Worked with delivery teams and client success managers to develop team’s menu of services- Created process documentation for team’s offerings- Wrote job posting for additional engineers on the team, interviewed candidates- Trained and mentored junior teammatesTechnical lead, delivery team- Revamped client success organization’s onboarding and training program- Led technical interviews for candidates for various engineering roles- Assisted client success managers by being technical resource for planning, scoping, and executing projects- Created tools in Ruby to aid in standard implementation work, with unit tests written in RSpec- Wrote standard operating procedures for implementation and support processes- Assisted team with project management, code review, and quality assurance where necessaryIndividual contributor- Acted as a liaison between client IT teams and Opower’s software development team to customize the applications for customers.- Analyzed, transformed, and loaded the data from our utility company partners into the MySQL and Hadoop databases that power our reporting systems- Integrated utility data with other data from various 3rd party data sources including demographic, parcel, and weather data.- Owned all technical aspects necessary for successful client customization and delivery to market.

Upgrade of legacy VB6 system to C#, with communication over OPC and PCOMMDevelopment of automated measuring system in C#, with additional work in proprietary languages for servo motion control. Communication using Modbus over serial, and additional communication over ethernet.Development of automated manufacturing equipment using ladder logic.

-Lead fencing practices with drills for footwork, bladework, and tactics, as well as general conditioning.-Lead group drills for the entire team-Individual lessons-Strip coaching at tournaments

Rochester, New York Area

In charge of implementing data security policy with full disk encryption on URMC's Mac computersImplemented Python scripts to track encryption coverage

Washington, Dc

Network administration Configuration of network router, firewall, and networked computers and devices Network security assessment and repair of network vulnerabilitiesDesktop support Security assessment and software updates Software support for RetailPro softwareWeb domain support, with hosted email and website

Network administration - Designed and implemented network for 80+ computers, including firewall with load balancing and failover, web filtering gateway, and network-wide antivirus and firewall security - Implemented monitoring for bandwidth usage and internal web traffic - Performed security audits and fixes for network vulnerabilities - Administrator for company-wide Rackspace hosted Exchange and POP email accountsDesktop support - Responsible for maintenance of 80+ computers, including software updates, Office software, cloud-based email, and callcenter IVR software.PHP web developer - Lead developer and designer for web-based callcenter QA system - Developer for membership-based site with mobile phone component, involving SMS-based account support, billing, and scheduled alerts, now live with thousands of customers - Developer for reporting and customer management tools for aforementioned mobile-billed membership website - Developer for social news site - Performed security audits and fixes for multiple websitesFive9 callcenter administrator - Implemented and maintained Five9 callcenter software for 80+ agents and dozens of campaigns - Five9 certified for inbound and outbound campaign administration

Designed and created from scratch a suite of online tools for use by faculty and staff: Web-based faculty/staff/student directory with group email lists Equipment reservation/tracking system File upload/management/publishing system Streamlined student services by creating web versions of commonly-used forms Designed and created system to organize and publish news and events to the public Warner School websiteWebsite/webserver maintenance and support, including web security: Maintain several Windows 2003 Server VMWare images, for use as web servers and file servers Maintain and update web technologies such as wiki software and blogsAcademic technology support: SMARTBoard, Projector, and laptop support for classes and presentations Equipment management Customer support for teaching-related technology needsTrained faculty and staff in use of technological systems such as: Use of web-based technology services on the faculty/staff intranet Use of classroom technology hardware, including SMARTBoard, projector, instructor computer, and computer labStudent employee supervisor, responsible for scheduling and training

Additional Coursework, Computer Science

Activities and Societies: Fencing

Ba, Political Science

Activities and Societies: FencingFencing club president, 2003-2006 Minor, Computer Science Minor, Legal Studies

Education record