Mark Weaver Email & Phone Number

Fuente-Álamo De Murcia, Región De Murcia, Spain

We are a leading provider of Digital Transformation strategies, project and program management, and process alignment for FinTech and Information Technology industries. We help companies who understand that their survival depends on embracing new technology and new ways of doing business.

Barcelona, Catalonia, Spain

Led and coordinated with internal partners and external 3rd party vendors/suppliers to deliver insurance products and services through API’s to our client who operates in the finance and travel industry’s.Conducted the re-planning and rollout of multiple websites across 30 countries.Coordinated with country leaders to validate design needs.Prepared budgets and budget extension for projects.Participated in Change Advisory Board (CAB) to notify Stakeholders of production changes.Coordinated with Procurement to onboard PSP and an Acquirer onto the platform.Led the KYC process with the PSP provider.Coordinated escalations and kept C-level stakeholders informed.Provided guidance and counsel to CXO level in regard to technical impacts and business insights.Coordinated with Stakeholders to confirm project direction and delivery expectations were being met.Maintained project budget and approval of project spend.Participated in provided input for Steerco’s when required.

Barcelona Area, Spain

Manages 20+ consultants across 4 teams for e-commerce consulting engagementAWS cloud migration planning and coordination for e-commerce clientsConduct data analysis, looking at trends and comparing industry dataConduct business and market researchResearch different services offered by other companies and prepare written comparison of resultsUse information provided by executives to create PowerPoint/Keynote presentationsUse various tools to manage departmental business processesDevelop globally repeatable best practices, standards and KPIs to increase and accelerate digital effectiveness

Munich Area, Germany

Leads the implementation of Wirecards strategy into the Asia Pacific region.Orchestrates the delivery of projects and services.Manages expectations with technology & business colleagues.Creates and updates program roadmap for the business team.Drive projects to successful completion.Leads the planning and coordination with vendors and cross-regional teams to ensure delivery.

Munich Area, Germany

Leads, directs, and coordinates the project management team in the design of the overall project, and in the development of the implementation plan and project timelines. • Identifies and develops working relationships with affected stakeholders at all levels; ensures that stakeholders are kept appropriately informed of project activities and are encouraged to participate as appropriate. • Advises process teams representing stakeholder needs regarding cross-functional considerations, workflow integration and coordination, and optimization of best practices. • Provides and ensures communication with and between project and stakeholder management at critical points in the implementation of the project plan. • Identifies, secures, and coordinates implementation of internal and external resources and expertise as appropriate to achieve project objectives. • Ensures that projects are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; negotiates changes in project resources as necessary to achieve objectives and timelines. • Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the goals and objectives of the unit; recruits, trains, oversees, and deploys technical and functional staff as appropriate. • Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. • Develops and manages operating budgets as appropriate and performs periodic cost and productivity analyses.

Munich Area, Germany

Charged with managing vendors to include onboarding and off-boarding of resources and negotiation of contracts/SoW’s. • Created and implemented SLAs that monitored and improved project delivery and standards. • Create and update executive-level monthly & quarterly project status reports. • Lead the coordination and execution of quarterly software releases. • Accurately maintains a program budget of $2.5M per annum. • Actively monitors program initiatives and resolves issues by initiating appropriate corrective action. • Manages both dependencies and the interfaces between projects. • Ensures there is allocation of resources and skills within the program’s individual projects.

Solution Delivery / Program ManagerSuccessfully delivered multi-million dollar projects in the AsiaPac region which expanded WEX’s portfolio of products and services.Leads projects that are directly responsible for the global expansion of WEX’s products and services into Europe, South America and Africa.Create and develop project plans, business cases, estimates and business roadmaps to support business objectives and program deliverables.Provides leadership in the development of information technology solution designs.Tasked to execute multiple projects, including management of resources across projects to meet goals.Manages scope, risks and issues across several projects and evaluates impacts to the overall program.Partners closely with PMO and stakeholders to prioritize and deliver mission critical products to the market.Creates and distributes project status communication and reports to internal and external stakeholders.Looks for opportunities to improve quality across all programs of work.Leads a multiple Scrum teams across the program comprised of 18 technical resources (full time employees and contractors) and provides input to their career development, set their day-today priorities and motivates the team to achieve goals.Defines roles and responsibilities within the Scrum teams.Manages client relationships within the project (client facing).Seeks opportunities for new business during the project engagement.

Auckland, New Zealand

Leads a team of 10 direct reports that are responsible for software installations and Service Desk Support functions covering Tier 1 to Tier 4 support.Skillfully schedules and delivers 10+ software upgrades and installations per month by working directly with customers and Resellers. Managed development of project time tracking and performance measurements which is expected to create a cost savings of $85K per annum.Tactfully maneuvers through customer satisfaction issues and develops solutions that positive for both the customer and Zeacom.Develops and accurately deliver an annual budget of $500K.Creates monthly reports that identify opportunities to improve service delivery to customers.

Service Delivery Manager for New Zealand’s North Island.Negotiated support agreements and Software contracts for major projects worth $400K in total.Created service support plans/solutions for Certus Advantage (CA) customers.Defined SLA’s based Certus Solutions suite of support services.Led monthly service-level reviews with customers to ensure that Certus was delivering support as defined by contract and proactively sought out areas of improvement.Created and maintained 50+ implementation plans for customer support agreements. The implementation plans consisted of communication plans, escalation paths, key contacts matrix, and action plans.Assisted with preparing RFP responses to government and financial entities.Managed a portfolio of 30+ clients.Managed and delivered over 75 IBM software implementation projects using IBM Collaboration, Asset Management, and Middleware applications.Internal and external escalation point for high-priority issues. Monitors/manages project profitability and devise strategies to resolve issues and retain clients.Resource manager overseeing 25+ consultants.

Planned and executed the move of hardware and service support of a well-known mobile phone company from Australia to New Zealand. This included the move of enterprise-class hardware and over $1M dollars of support annually.Managed a portfolio of 6 clients that including Technology, Finance and Government sectors..Customer escalation point for high-priority issues.Designed and implemented Account Support Plans to clients.Aligned client’s business goals to HP technology services and resources.Represented the client during internal HP planning and goal setting meetings.Delivered consultation to mission critical support clients.Planned and delivered customer facing meetings.Seen as a trusted adviser by clients.

One World International was a South Florida-based import/export company specializing in imported computer hardware, software, and accessories. Products were imported from China and exported to Central American clients.Senior Project ManagerCreated and maintained hardware procurement plan. Received 95% in client satisfaction rating. Established PMO office within the company and wrote operational policies using ITIL library procedures. Defined and documented system integration requirements and design for all projects requiring data. Used SDLC and project management methodologies to ensure projects where completed on time and on budget. Managed 5 project managers. Performed technical presentation in pre-sales meetings. Built and maintained strong relationships with international clients and venders. Oversaw the complete project development life cycle for assigned projects.Technologies used: Access database, Microsoft Office, Norton Anti-Virus,

Developed project cost and benefit estimates to establish project worth including the development of alternative considerations leading to recommendations for new systems or equipment installations or changes to existing ones. Documented, managed and reported on the software development lifecycle for multiple products.Established relationships and tracked product development through requirements, analysis, design, testing and implementation.Managed and tracked product releases for multiple versions and multiple products in the PRC portfolioMade trade-off decisions on features representing benefits to clients.Created technical documentation to assist in the successful deployment and training of team members and clients.Managed the design of business requirements and technology solutions for call center operations.

Project brought American Express branded charge cards to the MBNA suite of charge card offerings.Entered a fast-track coding cycle (Agile methodology) to analyze, design, build, and certify an American Express system in six months. Expedited process by combining analysis and design phases. Completed the project in 12 months under budget.

Monitored equipment performance and created reports to communicate performance to senior management.Maintained and administered $2.5 million in hardware and software.Led EMC based storage consolidation projects for clients.Led project to implement Cisco, EMC, ES7000, and HP hardware and software.Hardware engineer tasked to build and test Business Continuance systems for Unisys customers.Designed equipment layout plans to maximize cabinet space and reduce Data Centre footprint. Justified, planned, and implemented the procurement of new software and hardware costing over $2M.

Fast-track promotion through a series of increasingly responsible positions directing large-scale operations. Analyzed, designed, and built code using Cobol DB2 for a joint project with Anderson Consulting (Accenture). Translated business requirements into technical requirements and provided infrastructure design for a multimillion-dollar credit card processing system using SNA, TCP/IP, FTP, and WAN technologies to connect North American and European clients