Past Roles: Client Services Coordinator, Quality Assurance Ninja• Initiated processes to improve VoIP Phone System, CRM, and end-user GUI• Decreased operational inefficiencies through re-evaluating SDLC and QA processes• Collaborate with administration, technical services and operations teams to improve client retention, increase process efficiency, and maximize standardization of service

Regional Store Manager• Produced predictable business processes among 2 states & 4 retail locations. • Established exclusive partnerships with Apple, Drive Savers, Executive Training Resources• Pioneered Digital Bridge Communications' retail sales relationship with first residential 4G technology in the world (BridgeMaxx).* 4 Years Experience with Salesforce.com

* Converted a reactive Pay-as-you-go based business model to a professionally managed clients on SAAS or Managed Service Agreements* Managed 300+ B2B relationships across Idaho and Wyoming

• TrixBox Sales, Administrator• PFSense Sales• TimeClock Fusion Support Sales• PHP TimeClock Support, Sales• Adempiere ERP Support, Training• Zenith and TigerPaw Managed IT Solutions Support, Training

Support for Apple, Windows, Linux• Maintain hardware and software infrastructure; train 300 users on protocol management and manage sensitive information of users.• Maintained 250 laser printers, workstations and other devices within Hart, Manwaring and Taylor buildings• Prioritized daily workload based on deadlines, commitments, established needs of users and available resources• Decreased technical related service calls 25% through development of 75 web-based self-help user… Show more Support for Apple, Windows, Linux• Maintain hardware and software infrastructure; train 300 users on protocol management and manage sensitive information of users.• Maintained 250 laser printers, workstations and other devices within Hart, Manwaring and Taylor buildings• Prioritized daily workload based on deadlines, commitments, established needs of users and available resources• Decreased technical related service calls 25% through development of 75 web-based self-help user documents Show less

eBay Internet Auctioneer, Markrosoft Productions - "The Mark of Excellence"Director of SuperWiseGuy.com - January 2011 to March 2012:Utilized personal experience and the experience of others as I applied the following motto: "Wise People learn from experience; However, SuperWise people learn from other people's experiences."Created a system to guide individuals through concerns of "un-employment, under-employment and re-employment." Empowered the willing and capable… Show more eBay Internet Auctioneer, Markrosoft Productions - "The Mark of Excellence"Director of SuperWiseGuy.com - January 2011 to March 2012:Utilized personal experience and the experience of others as I applied the following motto: "Wise People learn from experience; However, SuperWise people learn from other people's experiences."Created a system to guide individuals through concerns of "un-employment, under-employment and re-employment." Empowered the willing and capable workforce of America to find more fulfilling jobs quicker.Web Development ManagerMarkules Web Services - 1996 to 1998*Created custom websites from HTML scratch. *Grew into Dreamweaver and Homesite 4.0 development. *Generated marketing materials, business image and successfully maintained hosting of residual client base Show less