Mark Zimmer Email & Phone Number

Atlanta, Ga, Us

Athens, Georgia, United States

As a key member of the leadership team for University System of Georgia’s Office of Strategic Implementation, I support a system-wide portfolio for services and technology in alignment with USG’s strategic initiatives. My role is responsible for process improvement, alignment of business architecture, technology acquisition, interoperability improvement, and proposing future technology and innovation to inform strategic planning. I also act as a liaison or bridge between USG Executive Leadership, USG Institutions, functional / technical teams, and third-party vendors.I enjoy bringing my unique leadership and management skills to bear to affect widespread change across the University System of Georgia.

Athens, Georgia Area

Leads a multi-disciplinary team tasked with developing, implementing, promoting, and continually improving ITIL-based IT Service Management solutions for an IT support enterprise that serves 30+ institutions of higher education and a combined user population of 400,000+.• Provide strategic leadership and executive sponsorship through all phases of an enterprise-wide deployment of the ServiceNow service management platform.• Successfully implemented Incident, Problem, Change, CMDB, Knowledge, and HR applications in ServiceNow.• Lead enterprise-wide implementation of ITIL Core Processes and best practices, including: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.• Provide thought leadership, consultation, and strategic support for IT service providers throughout the University System of Georgia.

Atlanta, Ga

Provide unified, strategic leadership for a multi-tier IT service organization of 80 staff in six distinct functional areas, including: desktop engineering, desktop support, academic technology engineering, academic technology support, service desk, and computer lab operations.

Atlanta, Ga

Provide strategic leadership for a multi-faceted IT support organization of 58 staff that encompasses service desk, desktop support, classroom support, knowledge management, and computer lab operations.

Athens, Georgia

Set strategic goals and direction of the EITS Help Desk and Digital Media Group. Oversaw customer care, web design/development, and communication/outreach responsibilities on an organizational level.

Athens, Ga

Responsible for strategic oversight of EITS Help Desk and Student Technology Support teams. Lead a staff of 27.

Athens, Ga

Oversaw daily operations of an enterprise-wide IT Support Center that receives an average of 32,000 requests per year from students, faculty, and staff. Responsible for the hiring, training, budgeting, and leadership of a staff of 16.

Bachelor Of Arts (Ba), Political Science

Bachelor Of Arts (Ba), History