Mark Zimmer Email and Phone Number
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Energetic, service-focused technology strategist promoted throughout career for proven ability to drive resolutions to organizational service delivery challenges, build/rebuild effective IT units with limited resources, and lead large-scale initiatives with high organizational impact. A motivational servant leader recognized for innovation and creating cultures of opportunity that promote the continual, professional development of staff. Poised for next-level success in a Director role.
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Director Of System IntegrationBoard Of Regents Of The University System Of Georgia May 2019 - PresentAthens, Georgia, United StatesAs a key member of the leadership team for University System of Georgia’s Office of Strategic Implementation, I support a system-wide portfolio for services and technology in alignment with USG’s strategic initiatives. My role is responsible for process improvement, alignment of business architecture, technology acquisition, interoperability improvement, and proposing future technology and innovation to inform strategic planning. I also act as a liaison or bridge between USG Executive Leadership, USG Institutions, functional / technical teams, and third-party vendors.I enjoy bringing my unique leadership and management skills to bear to affect widespread change across the University System of Georgia. -
Director Of It Service ManagementBoard Of Regents Of The University System Of Georgia Jun 2015 - May 2019Athens, Georgia AreaLeads a multi-disciplinary team tasked with developing, implementing, promoting, and continually improving ITIL-based IT Service Management solutions for an IT support enterprise that serves 30+ institutions of higher education and a combined user population of 400,000+.• Provide strategic leadership and executive sponsorship through all phases of an enterprise-wide deployment of the ServiceNow service management platform.• Successfully implemented Incident, Problem, Change, CMDB, Knowledge, and HR applications in ServiceNow.• Lead enterprise-wide implementation of ITIL Core Processes and best practices, including: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.• Provide thought leadership, consultation, and strategic support for IT service providers throughout the University System of Georgia.
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Assistant Director Of Client ServicesGeorgia State University Apr 2014 - Jun 2015Atlanta, GaProvide unified, strategic leadership for a multi-tier IT service organization of 80 staff in six distinct functional areas, including: desktop engineering, desktop support, academic technology engineering, academic technology support, service desk, and computer lab operations. -
Manager Of It Support ServicesGeorgia State University May 2012 - Apr 2014Atlanta, GaProvide strategic leadership for a multi-faceted IT support organization of 58 staff that encompasses service desk, desktop support, classroom support, knowledge management, and computer lab operations.
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Senior It ManagerUniversity Of Georgia 2010 - May 2012Athens, GeorgiaSet strategic goals and direction of the EITS Help Desk and Digital Media Group. Oversaw customer care, web design/development, and communication/outreach responsibilities on an organizational level. -
It ManagerUniversity Of Georgia 2007 - Dec 2010Athens, GaResponsible for strategic oversight of EITS Help Desk and Student Technology Support teams. Lead a staff of 27.
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It Support Professional SpecialistUniversity Of Georgia Oct 2003 - Oct 2007Athens, GaOversaw daily operations of an enterprise-wide IT Support Center that receives an average of 32,000 requests per year from students, faculty, and staff. Responsible for the hiring, training, budgeting, and leadership of a staff of 16.
Mark Zimmer Skills
Mark Zimmer Education Details
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University Of GeorgiaPolitical Science -
University Of GeorgiaHistory
Frequently Asked Questions about Mark Zimmer
What company does Mark Zimmer work for?
Mark Zimmer works for Board Of Regents Of The University System Of Georgia
What is Mark Zimmer's role at the current company?
Mark Zimmer's current role is Director of System Integration at Board of Regents of the University System of Georgia.
What is Mark Zimmer's email address?
Mark Zimmer's email address is ma****@****usg.edu
What schools did Mark Zimmer attend?
Mark Zimmer attended University Of Georgia, University Of Georgia.
What skills is Mark Zimmer known for?
Mark Zimmer has skills like Management, Leadership, Knowledge Management, Staff Development, Customer Service, Higher Education, Troubleshooting, It Service Management, Team Leadership, Process Improvement, Project Management, System Administration.
Who are Mark Zimmer's colleagues?
Mark Zimmer's colleagues are Wanda Aldridge, Lynn Hobbs, Jess Bloomingdale, Lisa Baldwin, Michael Barnwell, Robert Michael, Todd Milam.
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