Support Squad
Sunflower Ltd
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Mark Edgel Bernardo Email & Phone Number
Support Squad
at
Sunflower Ltd
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✓ Verified May 2026
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Who is Mark Edgel Bernardo? Overview
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Mark Edgel Bernardo is listed as Support Squad at Sunflower Ltd, based in Bacoor, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Mark Edgel Bernardo.
Mark Edgel Bernardo previously worked as Customer Support Representative at Dialpad and Training Executive at Entain. Mark Edgel Bernardo holds Bachelor Of Science In Information Technology, Computer Utilization And Computer Software from University Of Perpetual Help System Dalta.
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Email format at Sunflower Ltd
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Sunflower Ltd
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Profile bio
About Mark Edgel Bernardo
I've been in the BPO industry for almost 9 years. I handled Telco accounts, specifically AT&T and Sprint, healthcare accounts, sales accounts, communication platforms, and online gambling accounts. I previously worked as a training executive, handling the training journey of new hires, specifically product, process, and communication skills. Upskilling existing employees not just here in the Philippines but also in other sites that we have, including Australia, Austria, Belgium, Bulgaria, Canada, Estonia, Germany, Gibraltar, Ireland, Israel, the United Kingdom, the United States, and many more. Also creating different processes for the company's benefit.I am familiar with different CRM platforms, specifically Zendesk, as this is mainly our tool to communicate with clients.
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Mark Edgel Bernardo's current company
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7 roles
Mark Edgel Bernardo work experience
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Customer Support Representative
CurrentI am currently working as a customer support representative, handling customer inquiries. Catering multi-channel (phones, chats, and emails).primarily using Zendesk as our CRM platform, sending communication to clients that needed help with their account, specifically technical, billing, and account management concerns.
May 2023 - Present
Training Executive
I mainly train new hires when it comes to the company's process. These are some of the tasks I am doing:- training new hires for 6 weeks of classroom training, then a 3-week nesting period.- evaluate the performance of the new hires during their training phase. This includes behavioral, classroom, nesting, and overall performances.- update our lesson plan.
Jan 2021 - May 2023
Customer Service Representative
I worked as a customer support representative, handling customer queries specifically about online gambling. Catering multi-channel (phones, chats, and emails). Part of my tasks are the following:- handling three chats at maximum concurrency and handling customer concerns. - taking phone calls while answering email concerns.
Sep 2019 - Jan 2021
Customer Support Representative
(Healthcare account) – Taking phone calls. Talking to providers and doctors about customers’ claims. Checking the availability of the member health plans whether they are qualified for a certain treatment/procedure or not, and how much is covered based on the member's existing plan. Making outbound calls to providers and doctors about the approval of the.
Apr 2018 - Jan 2019
Customer Service Representative
Sprint (Telco account) – Taking phone calls. Talking to customers about their product. Discussing thecustomers bill, upgrade their phone plan and mostly troubleshoot customers’ networks.
Jul 2017 - Dec 2017
Technical Support Agent
I worked as a Technical Support Representative for AT&T U-verse & Gigapower for two years. Answering queries regarding technical issues with their internet service, receiver box, billing concerns, upgrades of their plan services, and setting up their devices. I was assigned to then handle the pioneer account for Gigapower customers with a high-speed fiber.
Sep 2015 - Jul 2017
2 education records
Mark Edgel Bernardo education
Bachelor Of Science In Information Technology, Computer Utilization And Computer Software
Education record
FAQ
Frequently asked questions about Mark Edgel Bernardo
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What company does Mark Edgel Bernardo work for?
Mark Edgel Bernardo works for Sunflower Ltd.
What is Mark Edgel Bernardo's role at Sunflower Ltd?
Mark Edgel Bernardo is listed as Support Squad at Sunflower Ltd.
Where is Mark Edgel Bernardo based?
Mark Edgel Bernardo is based in Bacoor, Calabarzon, Philippines while working with Sunflower Ltd.
What companies has Mark Edgel Bernardo worked for?
Mark Edgel Bernardo has worked for Sunflower Ltd, Dialpad, Entain, Conduent, and Eperformax Contact Centers & Bpo.
How can I contact Mark Edgel Bernardo?
You can use AeroLeads to view verified contact signals for Mark Edgel Bernardo at Sunflower Ltd, including work email, phone, and LinkedIn data when available.
What schools did Mark Edgel Bernardo attend?
Mark Edgel Bernardo holds Bachelor Of Science In Information Technology, Computer Utilization And Computer Software from University Of Perpetual Help System Dalta.
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