Mark Elden Email & Phone Number

Midlands

Birmingham, United Kingdom

My role at Midlands Truck & Van Ltd consists of overseeing all parts and service operations for all of our branches, This includes:Birmingham, Coventry, Wolverhampton and Tamworth.My main duties as after sales director include:*Building strong relationships with external customers and securing long term business*Dealing with dissatisfied customers and managing complaints*Reviewing monthly sales and profit performance*Ensuring the after sales department achieves its targets*Planning marketing events and campaigns*Supporting team members in achieving their goals and directing them on day to day enquiries

Birmingham, United Kingdom

While managing the Service Department at Midlands Truck & Van Ltd's Birmingham branch my responsibilities included:* Ensuring company's targets are achieved * Managing Service employees* Managing Warranty processes * Ensuring Customer Service levels are maintained at a high level* Business Development & Customer Retention

Wellingborough

Lutterworth And Groby Depots