Gis Brm - Consumer Service Uk&Ie
Having completed a 4 year sandwich degree, I returned to TI Creda Ltd to continue an IT Career spanning a further 35 Years supporting many Business functions including Commercial, Consumer Service, Logistics, Procurement and Manufacturing. With a good technical background I progressed from programmer to Systems Manager with specific responsibilities for the Project Management, Continuous Improvement & Local Support of the IT Applications supporting the UK/EIRE Contact Centre, Quality, Field Optimisation & Scheduling, Interfacing with our Field Force Automation solutions, Consumer & Trade Self Service solutions for Repair Management and development of integrated solutions with Trade Customers, Suppliers and Partners. More recently I have also Project Managed the implementation of the Avaya Telephony system and Paymetric & PCIPal Card Payment solutions as part of successfully descoping EMEA contact centres from PCI DSS ComplianceI ultimately worked for the same business throughout my challenging career, and that business changed ownership, strategy, values and leadership continuously in that time. Instead of changing employer my employer changed instead. Companies employed by include TI, GEC, Marconi, GE, Merloni Elettrodomestici SpA, Indesit Company and now Whirlpool CorporationI have led many Large integration projects born out of company acquisitions or consolidation, including the introduction of SAP to the UK / EIRE business and more recently the transition to SAP CRM and SAP MRS in our UK/EIRE Contact Centre.I Lead a small team providing maintenance & Support of Current and Legacy IT Applications supporting the UK / EIRE Consumer Service business areas & I also have Management responsibility of Applications, KPI's, SLA's, Vendor relationships and associated OPEX Budgets for IT systems supporting these business areasSpecialities: Project Management, System Management, Budget Management, Team Leadership, Change Management & Process Improvement
