Mark Vaughan Email & Phone Number

Sarasota, Fl, Us

Atlanta, Georgia, United States

Lead Developer for a team of three consulting at a financial payments company to get the contract off the ground. Key elements include CI/CD, Python, Agile, Git, Bitbucket, AWS (Lambda, Redshift, RDS, DynamoDB, Cloudwatch).

Sarasota, Florida, United States

- Wrote a series of Python scripts in an AWS EC2 Linux environment, including an AWS Serverless Lambda frontend function to capture JSON-formatted Zendesk ticket changes, AWS RDS MySQL and PostgreSQL database instances, and Tableau reports, resulting in a 35% reduction in data analysis time and enhanced reporting accuracy.- As the lone Professional Services software engineer, spearheaded code development initiatives throughout the company, resulting in a 30% increase in software efficiency and performance for non-product work.- Wrote Python scripts in an AWS EC2 Linux environment to streamline processes and fill critical functionality gaps, leading to a 20% reduction in support tickets and improved customer satisfaction.- Using Python and MySQL in an AWS Linux environment, successfully completed software projects, ensuring on-time delivery and exceeding client expectations.- Using Python, AWS S3 buckets, AWS RDS PostgreSQL, and GraphQL, wrote a near real time data selector/formatter for customers to directly ingest cyber security attack data into their SIEM servers.- Using JavaScript and XML, architected, coded, tested, and released web stress-testing product suite.- Managed the Professional Services team’s AWS environment.- Received commendation for exemplary problem-solving skills by filling software gaps throughout the company, providing timely solutions to critical issues, and maintaining business continuity.- Provided critical mentorship and project management support to junior engineers for ongoing software projects, bridging the gap between management and development, resulting in improved project coordination and alignment achieving a 25% increase in on-time delivery rate.

Greater Denver Area

Contracting at Cricket Communications in Greenwood Village.- Architected, coded in Perl, debugged, and released new communication and data ingestion functionalities for the company’s Electronic Document Management platform, and upgraded existing Perl scripts governing the functionality of the same Management system, resulting in a 25% increase in system performance and efficiency metrics.- Led a team of six software engineers, developed comprehensive design documents and adhered to coding standards ensuring seamless integration with Cricket's business requirements and facilitating effective communication with stakeholders.- Mentored the team on Perl and Linux functionality to enhance the team’s capabilities and productivity.- Demonstrated strong problem-solving skills by resolving complex technical issues, leading to a 20% reduction in system errors and improved overall reliability.- Leveraged analytical skills and technical expertise in object-oriented programming and data structures to optimize system functionality and enhance user experience.- Championed a vital role in driving the successful implementation of changes, contributing to improved operational efficiency and streamlined document management processes.

Englewood, Co

- Using Perl on Linux, architected custom solutions to effectively address and resolve complex challenges, resulting in a more than triple ROI for both Neustar and clients.- Using Perl on Linux, revamped a Hadoop process to cut a single query and data consolidation from 4 fours down to 10 minutes, a 95% decrease.- Demonstrated expertise as the company's Perl expert, writing over 10,000 lines of object-oriented code, including comprehensive tools, support modules, and toolkits.- Architected, coded, debugged, and released a Perl script for my company’s largest ($$) client, generating a remarkable $166,000 ROI within a three-week period.- Provided remote upgrade services over nine months for all 96 product installations for my company’s largest ($$) client using a combination of spreadsheets and Perl for automated installations and testing.- Spearheaded a pivotal role as the sole Full-time Professional Services resource, driving revenue growth of over $750,000 in FY2011 through successful client engagements.

Englewood, Colorado, United States

Professional Services liaison working with clients in all areas of software, including installations, upgrades, pre-production support, and tools

Aurora, Colorado, United States

Remedy ARS

Englewood, Colorado, United States

- Developed software tools and applications for the world's largest Remedy ARS installation, authoring over 10,000 lines of efficient and scalable object-oriented Perl code, encompassing tools, support modules, and toolkits, while delivering numerous enhancements to third-party code, enabling seamless support for evolving business needs.- Improved operational efficiency by designing and implementing a Remedy ARS Workflow backup system in Perl, resulting in significant time and cost savings.- Optimized data storage utilization by modifying a third-party Perl software package, reducing stored data volume by 93%.

Englewood, Colorado, United States

- Developed software tools and website in Perl to support our company’s product support team.- Architected, developed, installed, and supported Remedy ARS customized implementations in the US and Great Britain, including on-site support during installation and training.- Regarded as the company’s Perl expert, writing more than 35,000 lines of code for production applications, toolkits, and CGI scripts.- Reduced recurring maintenance costs by combining two customer support systems, saving the company approximately $75,000 annually.- Provided on-site customer support for hardware upgrades, software installations, and training.

Aurora, Colorado, United States

- As the Product Architect, I led a team of 20 developers and 3 configuration management specialists for our satellite command, control, and monitoring software package written in C++.- Developed a new on-site installation process, saving 20 man-hours per installation.- Increased worldwide customer satisfaction by working directly with the program’s sponsor, a Division Vice President.- Increased profits by streamlining processes and reducing time-to-market.- Enhanced customer relations by traveling to Mexico City, effectively communicating in Spanish with the end customer’s President, Site Manager, and analysts.

Jefferson County, Colorado, United States

- As the lab’s Software Architect, led a team of two developers supporting a classified telemetry data processing station.- As the head bitstream champion for the lab, successfully pitched a multi-million-dollar investment to the U.S. Air Force to purchase the latest-technology telemetry hardware for processing newer, more complicated bitstream data for the latest rocket boost vehicles.- Successfully pitched a software lab technology upgrade to the U.S. Air Force, followed by architecting, coding, testing, and releasing C/C++ programs, making the migration from a Fortran and Ada codebase.- I was the only person listed in multiple disciplines (of more than 50 people) on the customer’s “Must Have” list because of my critical knowledge for the lab transition from San Diego, CA to Denver, CO.

Bs, Computer Science

As, Computer Technology

I worked in the computer lab for a semester, tutored for a year