Markey Thomas Email & Phone Number

Bahrain

Bahrain

Bahrain

Kuwait

-Serves as functional area and front line as Communications Focal Point (CFP) support.- Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.- Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).- Provides software and system troubleshooting and support.-Responsible for responding to and resolving computer, printer, and network issues.-Customers contact the CFP in person, by phone, using Remedy or sending emails-Primary support and interface with site Cyber Security Liaison (CSL) to ensure all CFP resources are utilized in the most efficient manner.-Assists the CSL’s with daily functions of computer, network, and software management for the site and all users.-Provides immediate response to all customers who come to the CFP.-Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues, in which excellent interpersonal skills are required.-Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. -Evaluate and troubleshoots Microsoft OS issues on Air Force Active Roles Server (ARS) along with setup and Microsoft Office 2013.-Troubleshoots all other site authorized software with CSL’s and users. Maintains confidentiality withregard to the information being processed, stored or accessed by the network-Utilizing Remedy call management software and other tools, to log and manage trouble tickets. -Creates logon and email accounts using ARS and User Manager. Manages Network Services with Server Manager, and Print Queue Management.-Manage, track and provide updates to the Commanding Officer on Authorized System Interruptions (ASI’s), Cyber Tasking Orders (CTO’s) and Notice to Airmen (NOTAM’s)

Kuwait

-Serves as functional area and front line customer service desk support.-Responsible for responding to and resolving computer, printer, and network issues.-Customers contact the Service desk in person, by phone, using Remedy or sending emails-Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.-Assists the IMO with daily functions of computer, network, and software management for the site and all users.-Provides immediate response to all customers who come to the Service Desk.-Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues, in which excellent interpersonal skills are required.-Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.-Evaluate and troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2013.-Troubleshoots all other site authorized software with IMOs and users. Maintains confidentiality with regard to the information being processed, stored or accessed by the network-Utilizing Remedy call management software and other tools, to log and manage trouble tickets.-Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, and Print Queue Management.

Chattanooga, Tennessee Area

• Transport hazardous materials.• Operated and drove different kinds of trucks to transport goods and materials over long distances• Planned trip logistics and obtained necessary documents to transport goods• Loaded and unloaded cargo• Ensured cargo is secured properly compliant with safety requirements• Followed safety procedures for transporting hazardous goods• Performed pre-trip, en-route and post-trip inspection of vehicle• Recorded cargo information, hours of service, distance traveled and fuel expenditure• Managed bills of lading• Maintained log books• Communicated with dispatcher, other drivers and customers by means of wireless devices and on-board computers• Followed all appropriate traffic laws• Reported serious mechanical problems to the managers• Kept truck and associated equipment tidy and in good working order

Afghanistan

-Put together slide decks with daily updates for senior JPO MRAP leadership, USFOR-A, and CONUS use-Managed the OEF Dashboard to give a complete outlook on all projects and necessary tracking within the entire JPO MRAP program, USFOR-A, and CONUS-Prepared SVTC and Production meetings for the JPO MRAP program, USFOR-A, and CONUS-Motivated all JLI Site Leads and OEM’s to give accurate on time information for use in all reporting activities-Contributed to the ideas and planning to streamline projects in the JPO MRAP program-Executed and helped to guide changes in the mission to provide the customer with superior support and performance-Versatile in job functions in order to fill in for missing team members-Planned and updated Battle Rhythm in order to ensure that the program stayed in sync-Analyze data to identify process improvements and to correct deficiencies

Afghanistan

-Put together slide decks with daily updates for senior JPO MRAP leadership, USFOR-A, and CONUS use-Managed the OEF Dashboard to give a complete outlook on all projects and necessary tracking within the entire JPO MRAP program, USFOR-A, and CONUS-Prepared SVTC and Production meetings for the JPO MRAP program, USFOR-A, and CONUS-Motivated all JLI Site Leads and OEM’s to give accurate on time information for use in all reporting activities-Contributed to the ideas and planning to streamline projects in the JPO MRAP program-Executed and helped to guide changes in the mission to provide the customer with superior support and performance-Versatile in job functions in order to fill in for missing team members-Planned and updated Battle Rhythm in order to ensure that the program stayed in sync-Analyze data to identify process improvements and to correct deficiencies

United States

- Directly supported Marine Aircraft Wing; effectively managed maintenance, equipment and materiel- Ordered and processed time-critical parts for maintenance on aircraft, ground equipment, tactical vehicles (HMMWV, LAV, MRAP, MTVR, M1A1), and COC & C2 system hardware for TBMCS/GCCS- Completed ERO/EROSL reports; reconciled, validated & produced DPR, DTL & TAM output reports- Established efficient replenishment and shipment coordination between overseas/CONUS locations- Reconciled 5K line inventory worth $2M; enhanced supply chain management; avoided delays- Conducted inventories; used hand-held computers, bar code & automated identification technologies; increased accuracy and integrity of equipment location data in DoD & USMC-wide information systems- Operated, troubleshot & performed maintenance procedures on HF/UHF field radio equipment such as SINCGARS, AN/MRC-142/148, AN/PRC-117/148/150/152 & AN/TRC-209 communication systems- Supported maintenance objectives during PACOM theater exercises; bolstered mission readiness