Mark Fiore, Cbp Email & Phone Number

United States

Colorado Springs, Colorado

Dallas, Texas

Dallas/Fort Worth Area

As the Director of the Center of Expertise (CoE), my focus is to provide support to enable a team of over 250 Professional Services consultants to deliver exceptional Workday implementation services. The CoE drives multiple operational initiatives to enable the professional services team to align with customers and execute with precision. Value is added through providing best in class tools, accurate reporting and analytics, standardized operating procedures, effective communications, and quality training.Responsibilities also include directing the implementation of the Workday Professional Services Automation system (PSA) and Workday Time Tracking for the organization.

Irving, Tx

Member of the Global Consulting team assisting Onesource Virtual clients align strategic and organizational change to drive value in their Workday investment. The primary focus is to help clients with strategic consulting, HR transformation, road-mapping, user adoption, organizational change management design as well as overall impact and gap analysis.As the Director of Solution Enablement, my focus is supporting the sales to delivery operations and enablement functions for the entire group. Maintain visibility and reporting for pre-sales to delivery engagements in order to forecast capacity, process projects and allow timely recognition of revenue. Orchestrate and collaborate with resources from the extended services and Onesource Virtual team to sync on organization-wide programs, PMO, and financial governance.

Manage self-funded health and welfare plans for a non-profit organization with 1,500 employees. Ensure plan compliance with government regulations including ERISA, HIPAA, DOL, and IRS. Maintain current summary plan documents, summary of benefits and coverage, and other required plan documents. Oversee relationships with third party vendors, benefit consultant, and insurance carrier. Develop plan design recommendations to manage plan expenses, while maintaining an affordable plan for members. Research, interpret, and communicate the Affordable Care Act’s rules to multiple entities (118) within a federated organization to ensure compliance. Implement the organization’s first web-based human capital management system.

Directed annual leadership conference (attended by associates from across the globe) and all U.S. based associate training events.

Directed corporate and foundation giving for non-profit organization that provides K-12 educational programs focused on entrepreneurship, financial literacy, and workplace readiness. Managed all human resource activities, including benefits, compensation, payroll, talent recruitment, employee relations, associate performance reviews, and workers compensation.