Senior Manager - Client Engagement
Feb 2019 - Feb 2020
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Mark Fitzpatrick Email & Phone Number
Client Delivery Director at Expleo Group
1 work email found
@gtech.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
Client Delivery Director at Expleo Group
Location
Dublin, County Dublin, Ireland
Who is Mark Fitzpatrick? Overview
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Quick answer
Mark Fitzpatrick is listed as Client Delivery Director at Expleo Group based in Dublin, County Dublin, Ireland. AeroLeads shows a work email signal at gtech.com and a matched LinkedIn profile for Mark Fitzpatrick.
Mark Fitzpatrick previously worked as Senior Manager - Client Engagement at Expleo Group and Senior Manager - Client Engagement at Sqs Group. Mark Fitzpatrick holds Post-Graduate Diploma, Business Development And Innovation from Ulster University.
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Email format at gtech.com
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{first}.{last}@gtech.com
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Profile bio
About Mark Fitzpatrick
Experienced in managing strategic partnerships with both internal and external business units, identifying business needs and opportunities globally. Establishing priorities and allocating resources to maximise client satisfaction. An escalation point at CXO level for issues impacting clients or service delivery to reduce risk and impact. Providing thought leadership and best practices, both internally and externally, around business transformation, service governance, and service delivery. Leveraging existing applications, processes and people to improve productivity through innovation.
Listed skills include Program Management, Software Project Management, Itil, Pmp, and 36 others.
6 roles
Mark Fitzpatrick work experience
A career timeline built from the work history available for this profile.
Senior Manager - Client Engagement
Jul 2017 - Feb 2020
Special Project Manager
- Key Responsibilities
- Outsource finance function to 3rd-party company
- Setup of BPO offices in Krakow, Poland and Noida, India
- Successfully managed extensive travel diary working across business entities
- Acted as liaison between technical, finance, training and PMO groups both internally and externally
- Managed contract deliverables from supplier to ensure complianceKey Achievements Successfully outsourced entire finance function Completed setup of BPO offices in Poland and India Oversaw timely completion of.
Aug 2014 - Jan 2016
Regional Director Of Client Services (Europe)
- Key Responsibilities
- Contract/SLA/Vendor management. Ensured all contract requirements were met for customers.
- EMEA Operations Setup. Created, developed and managed a new department to meet customer needs for software and hardware operations support.
- Management of technical lottery systems European wide.
- Lead strategic initiatives. Devise and implement strategic initiatives to improve customer satisfaction (CSAT) and efficiency in lottery operations.
- Business Development. Coordinate client services input to bid management activity in securing new contracts.Key Achievements Creation of a consolidated client services organisation to support lotteries across Europe..
Mar 2012 - Jul 2014
Regional Technology Director (Emea)
- Key Responsibilities
- Responsible for delivery of technology projects to all lottery customers in Europe.
- Manage, coach and develop a team of software and operations personnel across multiple locations in Europe.
- Develop, implement and manage change, risk, and incidents based on ITIL best practices.
- Provide strategy, plans and budget from technology organisation to support bid process. Key Achievements/Key Relevant Skills Gained Completed ITIL V3 Foundation Certification. Delivered process and delivery.
Sep 2008 - Mar 2012
Senior Project Manager
As Senior Project Manager I was responsible for managing multiple projects simultaneously. These projects ranged in timeframe from short (up to 6 months) to long (up to 3 years) and with budgets ranging from small (up to $4M) to large (up to $40M). The projects were for lottery companies across Europe and the project teams were dispersed across multiple.
Jan 2004 - Jun 2007
2 education records
Mark Fitzpatrick education
Post-Graduate Diploma, Business Development And Innovation
Computing
FAQ
Frequently asked questions about Mark Fitzpatrick
Quick answers generated from the profile data available on this page.
What is Mark Fitzpatrick's role at their current company?
Mark Fitzpatrick is listed as Client Delivery Director at Expleo Group.
What is Mark Fitzpatrick's email address?
AeroLeads has found 1 work email signal at @gtech.com for Mark Fitzpatrick.
Where is Mark Fitzpatrick based?
Mark Fitzpatrick is based in Dublin, County Dublin, Ireland.
What companies has Mark Fitzpatrick worked for?
Mark Fitzpatrick has worked for Expleo Group, Sqs Group, and Igt (Formerly Gtech), A Subsidiary Of International Game Technology Plc.
How can I contact Mark Fitzpatrick?
You can use AeroLeads to view verified contact signals for Mark Fitzpatrick, including work email, phone, and LinkedIn data when available.
What schools did Mark Fitzpatrick attend?
Mark Fitzpatrick holds Post-Graduate Diploma, Business Development And Innovation from Ulster University.
What skills is Mark Fitzpatrick known for?
Mark Fitzpatrick is listed with skills including Program Management, Software Project Management, Itil, Pmp, Integration, Project Portfolio Management, Project Management, and Requirements Analysis.
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