Setting and delivering the Tech & Apps roadmap for Havas Media Network UK.Delivering BAU operation services across core platforms alongside the continual improvement of ways of working and best use of platform, tools, data and automation.Consolidation of dev tech stacks used for home grown platforms to mainly Microsoft stack alongside SaaS platforms including workday, salesforce and Atlassian tools.Collaborating with local and Group leadership, to achieve technology and data-enabled business growthEstablishing core relationships with Group IT teams and liaising with the Global CIO to align priorities Management of software vendors and 3rd party technical partners, ensuring contracts are negoatied and aligned for the best needs of the business.Key achievements Successfully implemented global initiatives across the UK businessImproved skills and capabilities by restructuring the team and recruiting skilled staff at all levelsEnsured delivery of operational support and development projects to agreed KPI/SLA and timelines.Delivery of Salesforce roll out for UK team, consolidating from various tools.Created a core competency team that build out internal and client facing reporting and dashboarding to key usable standard, with options to up sell to clients.Improved service whilst reducing overspend and rework by transferring an off-shored project to a nearshore vendor in Eastern Europe

• Main focus is to lead the delivery of all application support services ensuring high levels of performance and availability that meet agreed SLAs, including the management of dedicated support resources and 3rd party suppliers.• Core applications responsible for delivering L1/2 plus L3 breakfix support are SAP BPC, AX/D365, Tableau, JIRA, Salesforce, MediaOcean apps along with some inhouse developed applications and other off the shelf apps.• I drove and delivered a new Global applications service support strategy in conjunction with my Global peers, including working practices, tools and methodology.• Revised and revamped the Global Service Management processes (Incident, Problem, Change, Release) within Global Applications Operations group as well as introducing Service transition processes for new platforms and applications.• Defined strategy of moving platforms to the cloud, either by moving to SaaS solutions such as Salesforce/SAP HANA or migration to public cloud such as Azure and AWS.• Drive pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for services supported within Global Applications• Drive and govern the creation and maintenance of service support documentation (processes, procedures, service catalogue information, operational documentation, service acceptance criteria) within Global Applications• Lead and deliver operational support projects within budget and on time alongside the Global PMO• Manage the Global Applications budget ensuring that services offered are cost effective and aligned to the Business strategy.

Senior Manager IT Operations for Johnson Controls spin off company doing the same role.

Senior Manager IT Operations responsible for managing the global support and service operations for the Global user base.A wide spread diverse team that ensures a 24/7 operational support can be executed to ensure the business can deliver their requirements to their customers on time.Ensuring the SLA's and OLA's are adhered by ensuring service availability and performance monitoring is reviewed. Strong focus on continuous improvement and being proactive by using application and service monitoring tools, analyzing ticket data for root causes and trends, and making use of the data to implement changes.Business Relationship management with Leadership on activities from general touch point meetings to get feedback on current service delivery to more in-depth planning and scoping of new requirements, and work towards aligning the Business and IT strategies into a common goal. Ensure that the Change Management and ITIL processes are implemented and followed.Responsible for Vendor/supplier management, working through the whole process, creating RFP’s, vendor selection and negotiation, contract agreements, costs, on boarding/off boarding, renewals, then continual relationship management and reviews to ensure services delivered as agreed

Senior IT Application Support Manager for the Product Launch & Engineering systems, also Senior IT Manager for the Automotive Group IT Team at the Corporate Bratislava Business CentreDeck of 22 applications supported globally by the team which are based at numerous locations within Europea and North America. Also supported by Vendors and Managed Service solutions around the Globe.