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Mark Francen is listed as Senior Executive with a passion for client service, sales enablement and delivery excellence supporting health plans, PBMs and the partners who serve them. at MHK, a company with 312 employees, based in St Petersburg, Florida, United States. AeroLeads shows a matched LinkedIn profile for Mark Francen.
Mark Francen previously worked as VP of Client Development at Mhk and Principal Consultant at Healthmark Strategies. Mark Francen holds Certificate, Digital Marketing from University Of South Florida.
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POSITIONING HEALTH PLAN AND SUPPORT COMPANIES TO ACHIEVE REVENUE GROWTH AND EXPANSION, BOOSTING OPERATIONAL EFFICIENCIES, AND RAISING THE BAR IN SERVICE EXCELLENCENow more than ever, businesses - especially health plan related businesses - need to focus on amplifying the member/customer experience and improving efficiencies. That means having leaders in place who have the experience turning customers into a company's biggest advocate through collaboration and communication while also acquiring new business through new sales/products and upsells.As a senior executive and expert in the health plan areas of customer/client services and efficiency operations, my career is defines by raising the bar in member satisfaction, solution development, sales and star ratings and delivering operation excellence through processs improvements and other efficiencies. Notable successes include:-Introducing complex member-centric solutions while establishing and grooming Member Experience departments in some of the top-rated health plans in the country, including Aetna, Humana and Cigna-Setting the foundation for multimillions in revenue by lifting 2 health plans from and admirable 3.5 range star ing to a top-rated 4.5 star rating while also improving NCQA ratings.-Earned JD Power Call Center Certification 4 years in a row, which positioned the health plan as the first and only one at the time to achieve this unprecedented recognition for the industry.- Skyrocketing revenue by 75%+ by selling products and services to leading health plans.- Mobilized 5 directors and 140 employees to generate $11M+ in annual service revenue and increases SaaS revenue by 15% year over year.With a coach and mentor approach to people management, I help my teams to understand the organizational goals and collaborate to achieve and exceed those goals. With a partnership approach for my clients, I understand their goals and seek ways to ensure we appropriately show how the company solutions will achieve those goals in the most efficient manner.I'm active on LinkedIn and would enjoy connecting with you. Please feel free to reach out to find out more about my strategies for customer satisfaction, revenue growth, operational change and service optimization.
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Tampa, Florida, United States
Responsible for enhancing client experiences by building meaningful partnerships and implementing strategic tools that drive client success. My primary focus is to support our clients and provide them with the necessary resources to ensure a positive experience while expanding our presence within each client organization.Build and maintain strong.
In my decades in the health insurance and PBM space, I've seen countless organizations struggle to optimize their operations. That's why I formed HealthMark Strategies – to empower our clients to achieve real excellence. Our group of experts work directly with health plans, PBMs, and their partners to identify inefficiencies and craft rock-solid solutions..
Tampa, Florida, United States
With a history of success working with the FutureRx founder/CEO (who also founded MHK), I was brought onboard to build out a full health plan operations suite focusing on pharmacy solutions (Customer Service, Rx Prior Authorization, Appeals, Grievances, Drug Management, Medication Adherence for Stars and Medication Therapy Management) to serve health plan.
Having worked with the Chief Growth Officer previously at MHk, I was recruited and tasked to replicate my earlier successes in establishing a client success department, improve client services and ramping up client business through increased revenue and closing upsell opportunities. Quickly assessing what was working and what wasn't, I provided the company.
Tampa/St. Petersburg, Florida Area
Following MHK's (formerly MedHOK, Inc.) acquisition by Hearst Health (a division of the Hearst Corporation), I was tapped by the newly appointed President to improve MHK's financial health and stability. Known for driving the overall mission through collaborations with key stakeholders across the organization, I rolled out a customer satisfaction and.
Tampa/St. Petersburg, Florida Area
Able to identify and fine ways to improve efficiency and achieve both the client and company goals, I was engaged by the founder/CEO to ramp up customer service and implementation for client health plan accounts. During these 2 years, I led a multidisciplinary team of 100+ to consistently surpass multimillion-dollar revenue targets 3 years in a row. With.
Tampa/St. Petersburg, Florida Area
Based on my earlier career successes, I was brought onboard by the former Health First Health Plans SVP of Quality (now the Chief Quality Officer at MedHOK) to elevate quality and satisfaction scores by building out the appeals and grievance solutions and assist in selling these products to potential clients. To take appeals, grievances and complaints, I.
Rockledge, FL
Overseeing a 70-person call center as well as complaint/grievance, walk-in service and member marketing teams, we raised the CMS Star rating from 3.5 to 4.5 while improving grievance and appeal audit scores with the newly implemented customer success plan.One of the defining moments of my career was attaining our JD Powers Call Center Certification 4-years.
Other employees you can reach at mhkcasa.com. View company contacts for 312 employees →
Michelle Robinson
Colleague at Mhk
Guilford, Connecticut, United States, United States
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Tracey Coleman, Ms, Bsn Rn
Colleague at Mhk
Raleigh, North Carolina, United States, United States
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Crystal Hayes
Colleague at Mhk
Dallas-Fort Worth Metroplex, United States
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Hasib Kohistani
Colleague at Mhk
Afghanistan, Afghanistan
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Ian Robbins
Colleague at Mhk
San Diego, California, United States, United States
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Teresa Brookins
Colleague at Mhk
Greater Macon, United States
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Dinesh Yadav
Colleague at Mhk
Haryana, India, India
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Gina Gettemeier
Colleague at Mhk
Wildwood, Missouri, United States, United States
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Ugur Poyraz
Colleague at Mhk
Istanbul, Istanbul, Türkiye, Turkey
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Deborah Hannon
Colleague at Mhk
Guilford, Connecticut, United States, United States
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Quick answers generated from the profile data available on this page.
Mark Francen works for MHK.
Mark Francen is listed as Senior Executive with a passion for client service, sales enablement and delivery excellence supporting health plans, PBMs and the partners who serve them. at MHK.
Mark Francen is based in St Petersburg, Florida, United States while working with MHK.
Mark Francen has worked for Mhk, Healthmark Strategies, Futurerx, Remedyone, and Health First Health Plans Inc.
Mark Francen's colleagues at MHK include Michelle Robinson, Tracey Coleman, Ms, Bsn Rn, Crystal Hayes, Hasib Kohistani, and Ian Robbins.
You can use AeroLeads to view verified contact signals for Mark Francen at MHK, including work email, phone, and LinkedIn data when available.
Mark Francen holds Certificate, Digital Marketing from University Of South Florida.
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