Mark Gadeke Email & Phone Number

Milton Keynes, GB

Milton Keynes, England, United Kingdom

Milton Keynes, United Kingdom

Job purpose is to utilise quality management principles to drive aftersales service quality and performance across the Volkswagen UK departments and the Retailer network. Act as a department coordinator and facilitator for TUV compliance and business development. Drive network performance regarding brand standards audits. - Responsible for network facing.

My role as a Field Network Support Manager involved visiting the aftersales facilities of all Brands within the Volkswagen Group throughout the United Kingdom. I carried out warranty claims audits in line with factory guidelines which include reviewing, coaching and developing the authorised repairer on any shortfalls identified within warranty process. I.

My main duties as an Aftersales Technical Support Team Leader contracted to SEAT UK part of Volkswagen Group Ltd was for the day to day operation of the dealer facing technical department ensuring it operates within the guidelines set out by the brand.My duties include managing a team of three technical specialists ensuring customer satisfaction is.

My role as a Field Service Manager involved the continuing compliance of various dealer standards as set out by Toyota GB, this included carrying out various audits on warranty processes, tools & equipment standards, whilst ensuring the Aftersales functions of 30 Toyota Centres across the East Midlands operated in accordance with the requirements of the.

I was employed as an Area Customer Service Manager contracted to SEAT UK; my role involved the implementation of SSQMS dealer standards as set out by SEAT SA across 17 dealers in East Anglia and Northern Ireland. This involved discussing and ensuring compliance with the new standards with all levels within the dealership and following the implementation.

I was contracted to Volkswagen Group Ltd technical department as one of eight technical specialists, my main duties involved talking technicians through complex diagnosis procedures whilst ensuring customer satisfaction through first time fix.

I started work for the Automobile Association as a Roadside Service Patrol. My main duties involved attending breakdowns at the roadside, resolving technical issues whilst ensuring the safety and wellbeing of the member.