Mark Garlen, Mba, Pmp Email & Phone Number

Atlanta, GA, US

New York, NY, US

Portfolio Management Senior Director leading a team focused on customer success for Infor's largest transformation projects.

Newcastle Upon Tyne, GB

• Leader of the North America Professional Services team for Sage Software, delivering implementations and upgrades for Small and Medium sized businesses.
• Managed 65 colleagues with a 17% YoY increase in revenue in the flagship X3 ERP product with $16m in annual practice revenue
• Portfolio included 4 additional lines of business for SMB market and industry segments.

New York, NY, US

• Provided Program Management expertise for Infor’s Strategic Accounts.
• Management of large Infor ERP project in the United States for new industries
• Program assessment and recovery for ERP and HCM customers in the United States and Asia Pacific
• Liaison to Infor executives in Product Development, Support and Consulting
• C level & executive single point of contact on behalf of Infor

Pleasanton, California, US

• Responsible for building a team of 6 Customers Success Managers in the South and Mid Atlantic regions to support 100+ HCM SaaS customers
• Delivery of Premium Services throughout the customer lifecycle in deployment and production
• Initiation of Annual Review process to ensure customer satisfaction and roadmap visioning
• Management of Wellness Plans to ensure that each customer’s issues were addressed

Austin, Texas, US

Multiple roles over 18 years at PeopleSoft and Oracle Consulting specializing in PeopleSoft and E-Business Suite ERP / Financials / Procurement, BI and Fusion Cloud / SaaS Applications.Please see the detailed title and role descriptions below.

Austin, Texas, US

• Responsible for the strategy and creation of the sales and delivery assets for Service Offerings for Oracle’s Fusion Cloud Applications.
• Creation of new Fusion “Start Up Pack” Cloud rapid deployment offerings for HCM and CRM applications
• Development of additional offerings for HCM, CRM, Financials, Projects and Procurement applications

Austin, Texas, US

• Provided Project Recovery for Oracle’s Strategic Accounts
• Management of a large global E-Business Suite Program with 30 consultants implementing in 40 countries
• Management of the largest E-Business Suite Supply Chain strategic account and consulting team
• Management of a global E-Business Suite team for performance and process tuning / architecture
• Liaison to Oracle’s senior management, as well as Oracle’s Sales, Support and Product Development groups

Austin, Texas, US

• Responsible for managing the sales process to sell implementation, upgrade and optimization projects for Oracle’s Strategic Accounts.
• Directed the preparation of project estimates, risk analysis, proposals and contracts
• Managed 6 PeopleSoft pre-sales Solution Architects for PeopleSoft and E-Business SuiteResponsible for creating the Upgrade Value Assessment program to encourage customers to upgrade their applications.
• Developed a library of tools, assets and processes and provided training for Oracle Consulting Solution Architects and Project Managers to deliver customer Upgrade Value workshops
• Designed Upgrade Value workshops to take feature / functions in PeopleSoft 9 and E-Business Suite 12 and tailor those results for each customer’s current application release footprint
• Joint initiative with the Oracle Business Consulting group

Austin, Texas, US

• Responsible for Portfolio, Delivery, Resource and Operations Management for Oracle’s PeopleSoft Consulting Practice for Strategic Accounts customers.
• Management of an 85 person consulting practice
• Revenue and margin accountability for a $35m P&L
• Business development and sales support for implementations, upgrades and optimizations

Austin, Texas, US

• Senior Project Director: Providing Portfolio Management leadership for Oracle’s PeopleSoft Strategic Accounts Consulting Communications Industry customers.
• Program startup for a large PeopleSoft Release 8.9 FIN SCM merger project including project planning, risk management and staffing of 25 Oracle/PeopleSoft consultantsResponsible for conducting workshops for an Oracle.
• Leveraged all Oracle Fusion information and tailored to a customer’s current application footprint
• Created strategic Roadmaps to transform customer’s applications, processes and technologies for Oracle’s Fusion Applications and Middleware
• Joint initiative with the Oracle Industry Business Unit ( Value Engineering )

Austin, Texas, US

• Responsible for managing a portfolio of projects for the PeopleSoft Southern Region
• PeopleSoft Financials 8.8 Upgrade
• PeopleSoft Financials/ESA 8.3 and HCM 8.3 Optimization Support
• PeopleSoft CRM 8.8 and EPM 8.8 Implementation
• JD Edwards Manufacturing and Financials Implementation
• Support of business development activities for PeopleSoft customers, including the preparation of project estimates, risk analysis, proposals and contracts

Austin, Texas, US

• Selected to manage the global implementation of Release 8 Financials, ESA and Procurement applications for PeopleSoft’s $2b organization
• Program included full business process re-engineering, configuration and re-customization to allow PeopleSoft to reside on a single global ERP environment for the License, Maintenance, Education and Consulting divisions
• Management of a 100+ person business/ IT team including 25 consultants
• Global project locations included Pleasanton headquarters and shared service centers in EMEA/Amsterdam, AsiaPac/Sydney and LatAm/Miami
• Program included 16 applications deployed to 4 global theaters in 27 countries
• Release 1 included General Ledger, Assets, Payables, Purchasing, eProcurement, Services Procurement, Time & Expense and Resource & Competency Management plus HR application integration

Austin, Texas, US

• Product Strategy for PeopleTools Enterprise Reporting and Decision Support in Pleasanton, California
• Created strategy for PeopleTools 8.x internet based reporting for nVision, Query, Crystal, SQR, Process Scheduler and Report Manager
• Negotiated contracts with 3rd party Reporting Tools vendors

Austin, Texas, US

• Managed a global PeopleSoft Financials project with 3,000 hotels worldwide in 1998 and a European rollout in 2000-2001- Project Management for the initial implementation of Release 7.0 General Ledger and Payables in.
• This initial project went live in only 9 months
• This global project was based in US Atlanta Headquarters and Hong Kong- Global Program Management for Financials rollout in continental Europe for Euro compliance in the Netherlands, Belgium, France, Germany, Austria.
• Program Management support for Release 7.5 Upgrade, which was used as a base for the global rollout to Europe

Austin, Texas, US

• Consulting Training Manager: PeopleSoft Consulting in Pleasanton, California
• Developed the curriculum for all new hire Consultant Training 2 week Functional and 3 week Technical Bootcamps
• Developed the curriculum for all advanced Functional and Technical Consultant Training
• Staffed and managed the instructors and improved the training operations for training
• Developed eLearning Delta Training for PeopleTools 7 for Global Consulting group
• Trained over 1,000 new PeopleSoft Consultants during this time

Austin, Texas, US

• Senior Consultant in Southern region based in Atlanta, Georgia
• One of the initial PeopleSoft Financial application functional consultants and technical experts
• Provided strong PeopleSoft General Ledger product knowledge, Payables product knowledge and nVision reporting expertise at 12 different customers
• Provided on-site class instruction for GL, nVision and PeopleTools

Newark, New Jersey, US

Financial Technology Architect and Oracle DBA responsible for Data Warehouse and management & regulatory reporting.

Charlotte, NC, US

Financial Technology Analyst and SAS programmer responsible for management & profitability reporting.

Bachelor Of Science (Bs), Industrial Management

Master Of Business Administration (Mba), Finance And Marketing