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I am a Business Operations Leader with nineteen years of progressive experience taking on more responsibility and delivering bigger results at every turn. For the past decade I have been a leader of people directly and project teams. I am passionate about getting the best of my people and enabling them to contribute to bottom line results by leaning into their strengths. I drive change and enable the people around me to take smart risks in support of a more profitable present and future. I have always worked cross functionally, my key competencies are in Leadership, Operations and Project Management.I gain immense fulfillment from bringing the right people and relevant facts together to solve complex and impactful problems through a proven framework. I have lead teams through 7 figure cost savings exercises year after year while business continues to grow. Never being afraid of tough decisions gives me the clarity to make recommendations, collaborate and bring people into the boat. Committed to the final agreed decision I inspire and lead operational teams to bring strategies to life.I am always eager to make connections and expand my network of like-minded professionals Project Management Professional, PMP® Experienced Program / Project ManagerChange ManagementCommunication Cross FunctionalOperationsSales OperationsCoaching Leadership
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Director, Ecosystem StrategyInforToronto, On, Ca -
Director, Gtm Strategy - EcosystemsInfor Nov 2024 - Present
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Director, FinanceDell Technologies Oct 2021 - Nov 2024Toronto, Ontario, CanadaLeading a team of professionals in the development, implementations and enablement of Go-To-Market transformation in Dell Technologies North American Channel sales. Accountable for Revenue Operations (RevOps), sales operations, project management, enablement. -
Consultant, Sales Strategy And PlanningDell Technologies Sep 2018 - Oct 2021Toronto, Canada Area• Leading Sales Coverage Transformation• Developing a Sales Compensation Framework to align sales behavior to Strategy• Driving Sales Planning at the Account and Territory level
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Sr. Manager, FinanceDell Emc Apr 2016 - Sep 2018Toronto, Canada Area• In this expanded role accountabilities include managing marketplace risk, converting that risk into cash and finding banking partners to share that risk with.• Reporting to me are credit analyst and collections agents who support the Canadian Operation• Key accountabilities include managing $3B in credit risk and approximately $1.2B in annual accounts receivable (AR)• Managing a diverse team of 15 that includes direct reports in Toronto & Ottawa as well as Hyderabad & Bangalore India• Responsible for creating an inclusive workplace, career and people development, mentoring, driving programs and process improvement, achieving monthly and quarterly targets
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Project Manager, Sales OperationsDell Canada Jul 2013 - Apr 2016Managing a variety of projects that focus on simplifying the day to day motions of inside and outside sales makers.Areas of Expertise:Customer LoyaltyPlanningSalesforce.com (SFDC)Root Cause AnalysisProject ManagementSimplificationCross Functional Team ManagementOnlineFulfillment and LogisticsChange ManagementEnablement -
Program Manager, Smart SelectionDell Canada Apr 2011 - Jul 2013Drove adoption of a new stocked inventory fulfillment model for Dell products across all commercial and public segments in the Canadian organization. Worked cross functionally and strategically with Sales, Marketing and leadership to gain support for and drive the initiative. Through great challenge to the change consistently grew the program over 10 quarters.Areas of expertise:Change ManagementStakeholder EngagementSales AdoptionForecasting and Demand PlanningSales StrategyKey AccomplishmentsGrew business 5x to go from $8 million annual sales to $40 million.Drove operational changes to increase quality and enable a successful program Increased the accuracy rate between sales and marketing tools. Reduced errors from 12% to 2%Reduced the volume of failed orders from 8% to 1%
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Project ManagerDell Canada Feb 2009 - Apr 2011Worked with a senior sales team to drive efficiency by driving low revenue business on-line. Moved the percentage of business going on-line from 8% to 30%.Managed change by building trust with inside sales team and building out specific pricing models to drive low end sales away from the sales team.
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Brand ManagerDell Canada Jul 2009 - Oct 2010Managed OEM relationship with Dell Canada and Microsoft. Worked directly with internal sales teams and MARCOM teams to drive the attach rate of Microsoft software products on Dell hardware. Drove MS Office attach rate from 19% to 25%Drove Windows Premium mix from 59% to 68%Drove Windows Server Attach from 27% to 32%.
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Account ManagerDell Canada Jul 2005 - Feb 2009Managed an account book of over 300 clients representing over $5 million dollars in annual sales in the SMB Space.FY07 achieved growth rate of 29%. FY08 growth rate of 10%Responsible for Daily transactions, managing relationships and finding new business opportunitiesAssumed a leadership role in the adoption of Salesforce.com for the SMB organizationTook on training responsibilities for new hire trainingActed as a team lead for handling customer escalations to management and coaching peers is sales techniques and Dell processes
Mark Carter Skills
Mark Carter Education Details
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Master Of Business Administration - Mba -
Politics
Frequently Asked Questions about Mark Carter
What company does Mark Carter work for?
Mark Carter works for Infor
What is Mark Carter's role at the current company?
Mark Carter's current role is Director, Ecosystem Strategy.
What is Mark Carter's email address?
Mark Carter's email address is ma****@****ell.com
What is Mark Carter's direct phone number?
Mark Carter's direct phone number is +151272*****
What schools did Mark Carter attend?
Mark Carter attended Ivey Business School At Western University, Bishop's University.
What skills is Mark Carter known for?
Mark Carter has skills like Leadership, Program Management, Cross Functional Team Leadership, Management, Training, Change Management, Cross Functional Team Building, Sales Enablement, Sales Operations, Sales, Marketing Communications, Account Management.
Who are Mark Carter's colleagues?
Mark Carter's colleagues are Kirk Downs, Camille Monta, Ben Beckerley, Pmp, Mahesh Kannegunda, Vaschetto Andrea Phd, Naveen Raj, Patricia Leonhaeuser.
Not the Mark Carter you were looking for?
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Mark Carter
Risk Management & Integration | Environmental Climate & Social Risk | Risk GovernanceCanada1rbc.com -
3hotmail.com, td.com, ehealthontario.on.ca3 +141658XXXXX
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Mark Carter
Founder At Boost Success Consulting / Coach / Mentor / Effective And Empathetic Leader / Success SeekerMontreal, Qc1videotron.ca
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