Key Achievements• Worked with Learning Planning & Quality to simplify and streamline metrics for reporting of Learning Operations efficiency and where value is being created in the business.• Streamlined heritage learning team learner feedback surveys into one consistent survey across all of learning and development. This enabled a consistent learner experience and the ability to compare data Suncorp Wide.• Initiated and leading innovation in learning through experimentation with Virtual Reality technologies to increase learner engagement in a geographically dispersed workforce.• Influenced process design using Learning Management System data to track and improve stakeholder engagement in relation to proactive management of course review cycles, that also reduces compliance risks of outdated courseware.• Currently working on a project to streamline and reduce the amount of vendors used within Learning and Development to increase buying power and therefore reduce costs to the organisation.Key Responsibilities• Leading a team of 12 geographically dispersed direct reports responsible for creation of learning solutions for Suncorp.• Lead a program of work through agile project management principles to drive continuous improvement and lift the technical and leadership capabilities of the Suncorp business (approximately 13000 employees).• Engagement and relationship management of stakeholders across the senior leadership, business leaders to align learning strategy to business strategy, and expectations.• Collaborate with and leverage the scale and efficiency of the centralised support teams to drive business results.• Leading, coaching and mentoring individuals within the team to fulfill their potential• Working with the Executive Manager to set learning and development strategy and optimise the effectiveness and efficiency of Design operations.

Key Achievements• Lead a project team to and implementation of a new Suncorp Orientation program, utalising a 3rd party vendor. This project achieved an increased speed to competency time for the learner (7.5 hours down to 1 hour), whilst also reducing the reliance on facilitated resources. This project required the management of multiple stakeholders at a senior level as well as managing a geographically dispersed team, vendor engagement and management of a $250K budget.• Managed a team to deliver 15 online courses for a client group (Resilium) to ensure adherence to compliance requirements within a three day turn around. This was a 90% increase in efficiency to usual design timeframes• Worked across a number of virtual teams to collaborate and deliver recommendations in relation to processes, methodologies and systems within Design in a centeralised structure• Influenced and assisted with the implementation of JIRA as a project management tool across the whole of People Experience – Learning.Key Responsibilities• In partnership with key business stakeholders, demonstrate progression through agile gates of Concept, Initiate, Deliver, Deploy to deliver learning and capability programs, linked to key business problems.• Design and build solutions to business problems that require a learning intervention using one or more learning competency, including multimedia and multi modal learning, instructional design, delivery /project /program management, iteration management, facilitation expertise, Functional SME, or other learning competency.• Ensure that appropriate program ROI measures are incorporated into program design, with a focus on ensuring value is created for internal client and end customer.• Preparation and presentation of recommendations for People Experience Senior Leadership Team and senior stakeholders

Key Achievements• Implemented the “Made Better Series” a program that lifts emotional intelligence capabilities (based on neuro science). Reduced traditional design time by 75% and time ‘off the floor’ by 50%.• Lead the change management stream of the privacy legislation reforms (2014) with deployment to 6000 employees.• Managed the Design Simplification project for Commercial Insurance to increase instructional design efficiencies by 30%, while reducing resources by 35%.• Implemented an “iPad in corporate learning” strategy to increase learner engagement reduce printing costs by $1M and reduce carbon footprint.• Implemented a digital shop front for accessing iBooks on multiple devices and Suncorp’s first learning app, increasing the ability to access learning anytime, anywhere.• Selected as a mentor in the CEO’s “Ninja Program” to drive cultural change through Commercial Insurance.Key Responsibilities• Leading a team of five geographically dispersed direct reports responsible for creation of learning solutions to the Commercial Insurance Division of Suncorp.• Lead a programs of work through agile project management principles to drive continuous improvement and lift the technical and leadership capabilities of the Commercial Insurance business (approximately 6000 employees).• Management od a cost center with a direct budget of $250K and indirect budget of $2.5M.• Engagement and relationship management of stakeholders across the senior leadership, business leaders to align learning strategy to business strategy, and expectations.• Collaborate with and leverage the scale and efficiency of the centralised support teams to drive business results• Leading, coaching and mentoring individuals within the team to fulfill their potential• Working in collaboration across Design, Delivery, Capability and Program Management teams to deliver best practice learning solutions in line with L&D, Divisional, CI Business and Group strategy and priorities.

Key Achievements• Project managed and designed 70 online product training courses over two years, delivering on time and in budget.• Supervised the design of 30 online modules of Financial Services Reform training over six months. This internal solution saved CGU over $2 million dollars in sourcing an external solution; and cost CGU $185,000 to develop.• Redesigned and increased efficiency of Workplace Assessments in the organisation by over 50%.• Incorporated blending learning strategies within the CGU Academy’s learning programmes, increasing learner engagement by 25%.• Lead the customisations and technical solution for Saba 5.5 People Management System implementation. Simplifying and automating processes reduced costs by $250K per year.• Implementation of a competency framework and career development process including development plans in Saba 5.5. This has led to increased capability and career progression from ‘hire to retire’, a solid framework supported through learning.Key Responsibilities• Lead, coach, mentor and develop a team five Instructional/eLearning Designers.• Lead improvement, innovation and change through the IAG group through best practice learning solutions, administration and alignment to business objectives.• Contribute to organisational strategic objectives by interpreting and influencing both internal and external environments and by creating positive relationships with stakeholders (including Senior Managers and Executives) through management of their expectations and agreed objectives.• Supervise the efficiency, productivity and quality of design solutions using performance-consulting principles.• Cost centre management and conduct performance reviews and development plans of direct reports.• CGU representative to the Insurance Australia Group Registered Training Organisation, responsible for the administration, governance, continuous improvement and self-audits relating to Tier 1 and Tier 2 in accordance with AQTF standards.

Key Achievements• Implemented the company’s first e-learning strategy reducing face to face training costs by 20%• Decreased wastage in RTO processes using lean principles saving $15K in salary cost saves.Key Responsibilities• Conduct needs analysis, design and facilitate technical and soft skill online and offline training to the organisations employees.• Engagement with key stakeholders, build and maintain relationships with subject matter experts.• Co-ordination of RTO requirements, audit procedures and mapping of competencies.

Key Achievements• Implemented a quality control course that reduced accounting errors by 50% saving $150K in rework costs.• Implemented an optomised macro key system for agents reducing reservation processing time by 25%.Key Responsibilities• Conduct needs analysis, design and facilitate technical and soft skill online and offline training to the organisations travel consultants.• Engagement with key stakeholders, build and maintain relationships with subject matter experts.

• Travel reservations including flights, car and hotels both domestic and international for the Premier of Victoria, and other government offices.

• Conduct education programs targeting the primary school curriculum in English.• Education programs targeting LOTE.

• Provision of services to the publics through food and beverage in a five star environment.• Management of staff including performance management and payroll responsibilities.

• Designed and facilitated harm minimisation health education programmes to the gay, lesbian, bi sexual and transgender communities.