Retired
Current
Jan 2020 - Present
AeroLeads people directory · profile
Mark Gorog Email & Phone Number
Director Customer Service at Generation Brands
at
None
1 work email found
@comcast.net
12 phones found area 847, 618, 917, 262, and 414
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Customer Service at Generation Brands
Location
Vernon Hills, Illinois, United States
Company size
Who is Mark Gorog? Overview
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Quick answer
Mark Gorog is listed as Director Customer Service at Generation Brands based in Vernon Hills, Illinois, United States. AeroLeads shows a work email signal at comcast.net, phone signal with area code 847, 618, 917, 262, 414, and a matched LinkedIn profile for Mark Gorog.
Mark Gorog previously worked as Semi Retired (Consultant) at Sagin, Llc and Director Customer Service at Generation Brands. Mark Gorog holds Bachelor Of Science (Bs), Business Administration And Management, General from University Of Wisconsin-Parkside.
Company email context
Email format at None
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*@comcast.net
68% confidence
AeroLeads found 1 current-domain work email signal for Mark Gorog. Compare company email patterns before reaching out.
Profile bio
About Mark Gorog
Mark Gorog is a Director Customer Service at Generation Brands at None. He possess expertise in cross functional team leadership, process improvement, management, customer satisfaction, team building and 29 more skills. Colleagues describe him as "Mark is outstanding at seeking to understand the “Voice of the Customer” and working cross-functionally to develop innovative ways to meet customer expectations balanced with the needs to achieve internal business objectives." and "I enjoyed a lot work with Mark, he has a huge sensibility and humor sense, he also delivered outstanding results in Customer Service for Diversey improving processes and approaching in the best way our company with our customers and final users. He has the ability of understand minimal customer needs in front of the company, he was like the guardian of the quality and good service of service for our customers. Mark definitely is a great strategist and was a pleasure work with him."
Listed skills include Cross Functional Team Leadership, Process Improvement, Management, Customer Satisfaction, and 30 others.
Current workplace
Mark Gorog's current company
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9 roles · 40 years
Mark Gorog work experience
A career timeline built from the work history available for this profile.
Semi Retired (Consultant)
Provide Sagin clients with customer service best practice documentation, contact center design and implementation, workforce optimization design and implementation, quality management design and implementation as well as contact center analytics. Also assist clients with contact center technology and telecom selection.
May 2019 - Jun 2021
Director Customer Service
Nov 2014 - May 2019
Customer Service / Contact Center Consultant
Provide Sagin clients with customer service best practice documentation, contact center design and implementation, workforce optimization design and implementation, quality management design and implementation as well as contact center analytics. Also assist clients with contact center technology and telecom selection.
Apr 2014 - Nov 2014
Director, Customer Service
Director, Customer Service for Protective Asset Protection.Direct all customer support functions supporting vehicle service contracts for North America at 2 contact centers. Led contact center transformation project for the asset protection division that included design and implementation of Avaya Aura Contact Center v6.3 and Verint Impact 360 v11.1 for.
2012 - 2013
~1 yr
Director, Customer Service Americas
Directed all customer service support functions supporting Diversey business in the Americas with annual sales of ~$1 billion (Diversey $3.3 billion) at 4 contact centers across North America. Led 4 direct reports and 77 indirect reports with annual budget of $4.9 million. Directed Latin America customer contact centers located in Buenos Aires, Argentina.
2006 - 2012
~6 yrs
Director, Quality & Customer Service
Directed all customer service, consumer support and pricing administration functions supporting a consumer business, an industrial business and an international business group with annual sales of $425 million. Managed 4 direct reports and 40 indirect reports with an annual budget of $2 million. Led corporate quality initiatives at corporate headquarters.
1998 - 2006
~8 yrs
Director, Consumer Service
Directed internal consumer support functions for company and supported field service product network including: In-Sink-Erator ServiceLine Call Center with 310,000 incoming calls annually; 30,000 warranty claims processed annually; technical publications; technical training and service parts management. Implemented AT&T (Lucent) Definity PBS G3V4, AT&T.
1995 - 1998
~3 yrs
Manager, Customer Service
1986 - 1995
~9 yrs
1 education record
Mark Gorog education
FAQ
Frequently asked questions about Mark Gorog
Quick answers generated from the profile data available on this page.
What is Mark Gorog's role at their current company?
Mark Gorog is listed as Director Customer Service at Generation Brands.
What is Mark Gorog's email address?
AeroLeads has found 1 work email signal at @comcast.net for Mark Gorog.
What is Mark Gorog's phone number?
AeroLeads has found 12 phone signal(s) with area code 847, 618, 917, 262, 414 for Mark Gorog.
Where is Mark Gorog based?
Mark Gorog is based in Vernon Hills, Illinois, United States.
What companies has Mark Gorog worked for?
Mark Gorog has worked for Sagin, Llc, Generation Brands, Protective Life, Diversey Inc (Part Of Sealed Air Corp), and Rust-Oleum.
How can I contact Mark Gorog?
You can use AeroLeads to view verified contact signals for Mark Gorog, including work email, phone, and LinkedIn data when available.
What schools did Mark Gorog attend?
Mark Gorog holds Bachelor Of Science (Bs), Business Administration And Management, General from University Of Wisconsin-Parkside.
What skills is Mark Gorog known for?
Mark Gorog is listed with skills including Cross Functional Team Leadership, Process Improvement, Management, Customer Satisfaction, Team Building, Crm, Customer Service, and Call Centers.
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