Mark Grace Email & Phone Number

Cork, Ie

Cork, County Cork, Ireland

■ Working in fast-paced environments■ Adapting to new teams and ways of working■ Food preparation, serving, set up and cleaning tasks, as needed■ Being flexible, highly resilient to change and new settings

■ Winning Best Vegetarian in Ireland 2021 & 2022 at Just Eat Awards■ Growing Instagram following to over 3600■ Featured in Best of Dublin magazine 2022 & 2023■ Earning and maintaining 4.9 star customer rating on Deliveroo and Google through strategic marketing initiativesand a focus on delivering the highest standard of product and customer experience■ Increase sales by 30% through effective menu and marketing strategies■ Recruitment, training and management of team■ Monitoring all aspects across the business from sales to customer relations■ Successfully coordinating mobile catering at large events resulting in a high demand for future bookings■ Maintaining efficient inventory management, reducing waste and improving overall profitability■ Creating and managing detailed business accounts and creating invoices■ Delivering exceptional customer service■ Communicating with different stakeholders with professionalism and consideration■ Responding proactively to customer feedback, addressing concerns and continuously improving customerexperience■ Implementing health and safety protocols, ensuring compliance and achieving an excellent inspection record

Dublin, County Dublin, Ireland

■ Worked closely with owners to develop profit driving menus and service protocol■ Recruiting the perfect team members and train them to work fluidly to maximise sales■ Leading a team in a mobile food unit at large music festivals and events, motivating staff to work quickly and consistently in fast-paced food service while maintaining a high standard of product and customer service■ Managing inventory to maintain adequate stock levels and minimise waste■ Introducing tools to increase efficiency, in one case leading to 10% savings on labour costs in prep■ Ensuring the highest quality of food and service■ Implementing health and safety protocols, ensuring compliance and achieving an excellent inspection record■ Demonstrating strong organisational, multitasking and interpersonal skills while working long hours in fast-paced environments

■ Producing live streamed meditations weekly for 8 weeks■ Setup and coordinating email and Facebook marketing■ Web design creating additional site pages relating to the Divine Connection course using weebly platform■ Developing, executing and monitoring email marketing strategy which led to 8% of leads converting to sales■ Creating backing music for meditation which was well received by customers■ Demonstrating proficiency in software tools for audio recording, editing and production■ Collaborating with team using google drive and communicating through email and phone■ Working remotely on my own initiative to accomplish tasks■ Managing time effectively and working efficiently to maximise output■ Communicating with potential customers using Mailchimp email marketing platform

County Dublin, Ireland

■ Making full coffee menu and taking orders at the till■ Maintaining exceptional customer service and a positive attitude■ Set-up and assisting host for events and private bookings■ Preparing food in the café and at bookings ensuring high level of consistency and quality■ Creating menus in collaboration with management for cafe and events■ Collaborating closely with team to coordinate food preparation, timing and overall efficiency■ Adapting quickly to changes in menu, procedures, or to meet customer demands and operational needs■ Implementing HACCP protocol in adherence with food and safety guidelines

■ Cold and warm calling for market research and conducting phone interviews using Askia software■ Remaining objective, professional and understanding in dealing with respondents■ Representing high profile clients when calling business people, healthcare professionals and the generalpublic, often making hundreds of calls in one day■ Data entry of physical surveys received via mail into computer system■ Utilising effective communication skills to engage participants and extract relevant information■ Inputting survey responses quickly and accurately on the system in real time during the call■ Adapting to changing project requirements and deadlines to ensure project completion■ Demonstrating strong interpersonal skills in building rapport with diverse range of survey respondents■ Employing a methodical approach to ensure data accuracy and reliability

Dublin

■ Creating a monthly club night from conception to execution and development■ Recruiting a team of designers, promoters and DJs■ Planning and executing dynamic club events, overseeing all aspects of events logistics■ Working with design team as artistic director■ Managing the event on the night, coordinating with event and venue staff■ Collaborating with team using google sheets and google docs■ Implementing innovative marketing strategies to increase attendance and brand awareness■ Managing budgets effectively, optimising resources to achieve cost-effective events■ Cultivating relationships with DJs, artists, performers and venues■ Handling customer queries■ Demonstrating strong organisational and multitasking skills in fast-paced nightlife setting

County Dublin, Ireland

Internship in Events promotion, planning, management & Digital Marketing■ Assisting in all aspects of event planning, promotion and management■ Listing upcoming events on company website, Eventbrite and on Facebook■ Writing copy for events listings on Bodytonic website, Eventbrite and Facebook■ Liaising with booking agents under the guidance of the head of booking■ Working at events including setup, management, and leasing with promoters and venue staff■ Booking flights and accommodation for staff and international artists■ Purchasing items on artist riders and stocking the green room■ Postering in Dublin city centre as part of event promotion■ Setting up venue ahead of talks, screenings, live music gigs, and club nights■ Creating a spreadsheet list of potential artists for future bookings

Higher National Diploma, Digital Marketing

Ba Creative And Cultural Industries, First Class Honours

Activities and Societies: Campaign manager (Students Union elections), Rock climbing, DIT Events crew, DJ socitey Key Modules of Study.

Education record