Mark Smith Email & Phone Number

Regular content provider @ gamerant. Lists and features.

Freelance content writer, editor, and proofreader for several online platforms, including adIQted, Aruna, and The Black Market Review.Writing duties involve:-Producing and editing light, SEO-optimized infotainment, lifehacks, listicles, celebrity coverage, and stories to engage and entertain;-Creating persuasive, attention-grabbing product reviews and advertisement copy to promote products on online marketplaces;-Delivering the latest FinTech and DeFi news, developments, information, and reviews, with a focus on safety and risk management, to inform and educate;-Writing front-page website content that aligns with a brand's tone, voice, and style to attract and retain visitors and loyal customers.Editing responsibilities involve:-Ensuring accuracy and quality control through fact-checking, conducting QA, and providing feedback to a small team of writers to maintain high standards of content;-Substantial editing when a deadline is close or when a more experienced pair of eyes are needed on problematic content.

Duties involve:-Meticulously checking for spelling, grammar, punctuation, syntax, style, formatting, and citation or hyperlink errors and either noting them for the author (if there is uncertainty) or correcting them;-Ensuring that a paper or piece flows and its logic is sound and consistent, noting information gaps or possible biases, legal, or ethical issues;-Providing professional, polite, and straightforward feedback to the client.

Hanoi, Hanoi, Vietnam

-Responsible for lesson planning and delivery across five middle schools, one primary school, and the central private language school in the thriving heart of Vietnam's capital city;-Developed, personalised, and executed engaging lessons for students of all requirements, levels, ages, abilities, and learning styles;-Produced quarterly learning reports, including up-to-date records of student attendance, performance, and behaviour, using data to inform instructional decisions and interventions as needed;-Participated in lectures and seminars focused on enhancing teaching skills and strategies;-Attained accreditation as a Cambridge YLE (Young Learners English) examiner, demonstrating a high level of understanding of the assessment criteria and the ability to effectively evaluate the language skills of young learners;-Assessed, edited, and proofread standardised testing materials for various grades and schools to ensure accuracy and fairness in evaluating students' progress and proficiency;-Fostered a positive and supportive learning environment by establishing good relationships with students and their parents or carers and implementing classroom-tested, effective classroom management strategies and reward systems;-Utilised technology and innovative teaching methods (e.g., gamification and blended learning) to engage students and enhance learning outcomes;-Actively participated in school and centre functions, such as parent-teacher conferences and special holiday events, to promote student learning and foster positive relationships with students and their families;-Acted as an ambassador for the centre for school closing / opening celebrations (handing out awards, public speaking).

Manchester, Uk

Responsible for business and non-profit bank account opening and AML screening;-Liaising with various business owners/organizations — mainly SME and non-profit enterprises — to balance essential risk management and high customer satisfaction;-Investigating often-complex business models using various online resources and holding tidy, professional rapport with customers;-Following up with other departments of the bank to ensure a tight circuit of communication between the department and the customer on time-critical cases;- Interpreting the relevant legislation for each case in order to efficiently communicate the needs of the bank with the customer or organization rep;-Responsible for building case files for business customers while adhering to industry AML and internal QA requirements while achieving/exceeding time and accuracy targets;-Consistently achieved the highest accuracy level for case files on the floor.

Manchester, Uk

-Responsible for securely handling and transferring personal and business customer accounts to strict industry time requirements. Transfers included direct debits, standing orders, sensitive information, and often-sizable balance transfers;-Drove innovation across the floor by demonstrating and implementing processes to streamline and optimize operational workflows, significantly reducing processing time and error rates;-Trained new staff on boots-on-the-ground processes, inbound/outbound customer call handling, and company policies and standards;-Leveraged exceptional communication and interpersonal skills to foster a positive, collaborative team environment where knowledge sharing and continuous learning were encouraged;